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      • Madison, Wisconsin
      • Temp to Perm
      • $18.00 per hour
      • 7:30 AM - 5:15 PM
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!This position can be fully remote following training!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!This position can be fully remote following training!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $18.50 per hour
      • 8:00 AM - 5:00 PM
      Become a temp to hire Medical Administrative Assistant for some of the most skilled, compassionate, and respected physicians in Madison! Our client is Dane County's longest-serving independent, multi-specialty health care provider, and they are hiring! The Float Scheduling/Registration Representative provides coverage in internal medicine, pediatrics, OB/GYN, and physical therapy; and acts as switchboard operator, patient services representative, abstractor, and medical records clerk as assigned. This position greets patients, answers the telephone or switchboard, schedules appointments, registers patients, verifies and updates demographic and insurance information, prepares charts, pulls and files medical records, and performs other general clerical duties.Responsibilities:- Build and maintain provider schedules. Accurately schedule, reschedule, cancel, and coordinate patient appointments per physician protocol. Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures. Contacts patients 1-2 days prior to appointment to confirm appointment- Register patients; verify, update, and/or enter patient demographic and insurance information with a high degree of accuracy- Greets patients and others in a positive and helpful manner. Provides directions, information, and other assistance as needed- Answer telephone in a pleasant and professional manner, identify department and name, and forward calls to or accurately record messages for physicians and staff- Review patient notes and follow through on requests from the business office (e.g. checking for payment before scheduling, directing patients to registration for a copy of insurance card, etc.)- Accept checks, debit/credit, and cash payments in person and provide a receipt- Distribute materials to patients as required by the department (e.g. Medicare brochures, pediatric questionnaires, testing instructions, and educational materials, etc.). Distribute drug samples for patients as instructed by physicians/nursing staff and has recipient sign receipt- Perform pre-registration and work registration and billing work queues- Pull, file, and deliver charts; number and file documentation and correspondence; and answer telephone requests for charts and/or medical information release- Adhere to the clinic and departmental policies and procedures including patient confidentiality- Attend and participate in department meetingsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent organization, planning, and prioritization skills; clear and effective written and verbal communication skills- Strong attention to detail/accuracy; resourcefulness and initiative to learn new skills- Ability to perform multiple tasks in a fast-paced environment- Ability to demonstrate empathy and compassion- Proficiency in use of Microsoft Word, Excel, and OutlookEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or equivalent required, some college preferred- 2+ years of reception/office experience in a medical/dental office, or insurance setting- Prior Epic experience required- Current CPT and ICD coding, and medical terminology; and cash handling experience Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Become a temp to hire Medical Administrative Assistant for some of the most skilled, compassionate, and respected physicians in Madison! Our client is Dane County's longest-serving independent, multi-specialty health care provider, and they are hiring! The Float Scheduling/Registration Representative provides coverage in internal medicine, pediatrics, OB/GYN, and physical therapy; and acts as switchboard operator, patient services representative, abstractor, and medical records clerk as assigned. This position greets patients, answers the telephone or switchboard, schedules appointments, registers patients, verifies and updates demographic and insurance information, prepares charts, pulls and files medical records, and performs other general clerical duties.Responsibilities:- Build and maintain provider schedules. Accurately schedule, reschedule, cancel, and coordinate patient appointments per physician protocol. Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures. Contacts patients 1-2 days prior to appointment to confirm appointment- Register patients; verify, update, and/or enter patient demographic and insurance information with a high degree of accuracy- Greets patients and others in a positive and helpful manner. Provides directions, information, and other assistance as needed- Answer telephone in a pleasant and professional manner, identify department and name, and forward calls to or accurately record messages for physicians and staff- Review patient notes and follow through on requests from the business office (e.g. checking for payment before scheduling, directing patients to registration for a copy of insurance card, etc.)- Accept checks, debit/credit, and cash payments in person and provide a receipt- Distribute materials to patients as required by the department (e.g. Medicare brochures, pediatric questionnaires, testing instructions, and educational materials, etc.). Distribute drug samples for patients as instructed by physicians/nursing staff and has recipient sign receipt- Perform pre-registration and work registration and billing work queues- Pull, file, and deliver charts; number and file documentation and correspondence; and answer telephone requests for charts and/or medical information release- Adhere to the clinic and departmental policies and procedures including patient confidentiality- Attend and participate in department meetingsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent organization, planning, and prioritization skills; clear and effective written and verbal communication skills- Strong attention to detail/accuracy; resourcefulness and initiative to learn new skills- Ability to perform multiple tasks in a fast-paced environment- Ability to demonstrate empathy and compassion- Proficiency in use of Microsoft Word, Excel, and OutlookEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or equivalent required, some college preferred- 2+ years of reception/office experience in a medical/dental office, or insurance setting- Prior Epic experience required- Current CPT and ICD coding, and medical terminology; and cash handling experience Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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