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      • Madison, Wisconsin
      • Temporary
      • $21.00 - $22.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is recruiting a Benefits Specialist to join the team of our State of Wisconsin client. As you will work directly with retirees, members, and employers, we are seeking a customer service-orientated individual with experience communicating technical information over the phone, face-to-face, and in writing!Responsibilities:- Research, answer, and resolve complicated questions and problems relating to the client's benefits and retirement programs- Thoroughly and clearly explain available benefits programs, options, eligibility requirements, and application deadlines to participating employers or members- Monitor and update changes to health insurance benefits, assist employers with benefits adjustments, and adjust members' monthly payments as needed- Develop, interpret, and apply in-depth knowledge of the Wisconsin Statutes and Administrative Codes relating to the benefits administered by our clientWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to analyze records to determine eligibility for benefits- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to obtain relevant information without disclosing confidential information- Ability to apply state and federal tax laws and regulations pertaining to available benefits- Ability to interact positively with a variety of persons at different levels within and outside the organization- Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)- Ability to use complex case management, customer relationship management, and benefits processing softwareEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Previous customer service experience preferred- Excellent written, oral, and interpersonal skills required- Excellent attention to detail to ensure deadlines are met- Good phone presence Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting a Benefits Specialist to join the team of our State of Wisconsin client. As you will work directly with retirees, members, and employers, we are seeking a customer service-orientated individual with experience communicating technical information over the phone, face-to-face, and in writing!Responsibilities:- Research, answer, and resolve complicated questions and problems relating to the client's benefits and retirement programs- Thoroughly and clearly explain available benefits programs, options, eligibility requirements, and application deadlines to participating employers or members- Monitor and update changes to health insurance benefits, assist employers with benefits adjustments, and adjust members' monthly payments as needed- Develop, interpret, and apply in-depth knowledge of the Wisconsin Statutes and Administrative Codes relating to the benefits administered by our clientWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to analyze records to determine eligibility for benefits- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to obtain relevant information without disclosing confidential information- Ability to apply state and federal tax laws and regulations pertaining to available benefits- Ability to interact positively with a variety of persons at different levels within and outside the organization- Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)- Ability to use complex case management, customer relationship management, and benefits processing softwareEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Previous customer service experience preferred- Excellent written, oral, and interpersonal skills required- Excellent attention to detail to ensure deadlines are met- Good phone presence Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Albert Lea, Minnesota
      • Permanent
      • $15.00 - $20.00 per hour
      • 8:00 AM - 5:00 PM
      A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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