- Answer, screen and process all incoming calls and/or messages.- Greet customers and represent the company in a positive manner.- Handle and process incoming and outgoing mail and packages. Overall responsibility for all preparation and processing and cost-efficient use of FedEx, UPS etc.- Maintain equipment repair log.- Monitors distribution of customer equipment and parts- Prepare packing lists.- Collection of work orders from technician- Prepare spreadsheets, reports and other documentation.- Other duties as assigned.- This role requires the ability to lift and carry packages on a regular basis that may weigh up to 15 lbs.- This role also requires the ability to walk frequently during the day while carrying the packages to other locations in the office.
4-7 years
- Associate degree, or some college/business courses preferred.- Clerical experience within a communications, security, or logistics company is a plus.
- Advanced computer skills, including creation of various reports and complexspreadsheets. Must be Very proficient in Entire Microsoft Office Suite, with a Focus on Excel Skills & Word- Must demonstrate exceptional interpersonal skills dealing with greeting customers in person and on the telephone. Must speak clearly and professionally.- Effective communicator, both written and oral- Able to deal with internal and external clients in a tactful and professional manner.- Must be able to work under pressure and deal with a change in direction or focus.- High School Diploma- Minimum 3 years in clerical/administative role
High School
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