retail operations analyst.

Responsibilities:
-Initial and Ongoing training for Personal Bankers and Universal Bankers (related to operational tasks Sales provided by Retail Sales officer).
-Mobile Banking-coordination of approval. .
-Oversight of Updates and correspondence with front-line training and Communications.
-Oversight of the VDC dispute process in conjunction with Deposit Operations and Sales team.
-Collaborate with Retail Sales leadership to align retail operations with sales goals.
-Monitor performance metrics and branch KPIs
-Identify inefficiencies and recommend process enhancements
-Assist or lead initiatives to digitize or streamline retail banking operations.
-Coordinate with IT and other departments for system upgrades or changes
-Ensure staff are knowledgeable about products, services, and compliance.
-Assist Sales and ERM in the review and implementation of account disclosures.
-Monitor compliance with internal policies and regulatory requirements.
-Work with Deposit Operations for resolution of File maintenance and QC exceptions.
-Assist Universal Banker/Teller Supervisor and Sales team with recommendations and replacements of hardware, software needs.
-Oversight of existing Remote Deposit Capture (CC21) customers.
-Oversee Safe Deposit Maintenance and Support.


Retail Operations:
-Facilitate maintenance for all locations as it relates to customer-facing retail operations.
-Actively participate in all bank examinations and reviews as they relate to retail operations.
-Collaborate with the Enterprise Risk Management Team to support retail-related initiatives, ensuring the retail sales team remains well-informed and compliant with current regulatory and policy requirements through ongoing education and training.
-Provide operational support to Retail Sales team for Online Banking and Cash Management
-Monitor and review Cash Management applications, contracts, and agreements for regulatory compliance. (ACH Limits, ACH annual reviews are completed timely, make sure retail staff are up to date on NACHA rules and regulations).
-Coordination of flow of information and DCI communications for operational changes, enhancements, and upgrades throughout the Bank.
-New product requests are submitted to Deposit Operations timely for implementation.
-Ensure procedures, disclosures, documentation produced at the time of opening a new account meets regulatory and compliance requirements accordingly for both new products and existing products.
-Other duties as needed

Working hours: 8:00 AM - 5:00 PM

Skills:
Prior banking experience required

Education:
High School

Experience:
1-4 years

Qualifications:
-Must be bondable.
-Ability to obtain and maintain required licenses and certifications.
-Strong computer skills, including Microsoft Word and Excel.
-Professional, trustworthy, and customer-focused.
-Commitment to confidentiality and accuracy.
-Highly organized with attention to detail.


Apply online today at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

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At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).