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    2 jobs found in Champaign, Illinois

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      • Champaign, Illinois
      • Temporary
      • $15.00 - $17.00 per hour
      • 8:00 AM - 5:00 PM
      Established office supplier is in need of a skilled individual who can interact with customers by addressing questions and resolving complaints about existing orders or deliveries.Responsibilities:Field questions and resolve issues with regards to existing orders (45% of the time):1. Assist customers with inquiries regarding the status of their order. Use your knowledge of ourinternal processes and procedures to find answers to customer logistics questions.2. Be timely, efficient, and polite in your response to customers. Answer phones as promptly aspossible. Respond to customer inquiries quickly, proficiently and with a positive attitude. Takecare to make explanations accurate, concise, and understandable. Use proper spelling andgrammar in all correspondence.3. Proactively manage customer backorders. Gather ETA?s on backordered items. Amass productknowledge so that you can recommend substitute items.Initiate returns and work orders when requested (45% of the time)1. Assist customers with initiating a return. Gather all pertinent information from the customer,translate that to a Return Authorization, and pass that Return Authorization along to theOperations Team.2. Assist customers with initiating a work order. Gather all pertinent information from thecustomer, complete the work order request form, and pass it along to the Operations Team.3. Communicate with the customer with regards to the status of their return authorizations andwork orders.4. Maintain adequate knowledge of our products and services so as to be able to assist with theseprojects.Other duties as assigned (10% of the time)1. Cancel items from a sales order before they are delivered.2. Schedule furniture installations and special deliveries.3. Communicate customer feedback to various teams within the organization using properchannels. Look for areas of potential process improvement to enhance our customerexperience.4. Other duties as assigned by Operations Manager or President/CEO.Working hours: 8:00 AM - 5:00 PMSkills:Excellent written and verbal communication skills, including active listeningAbility to work in a collaborative and team-oriented environment to solve customer complaintsExhibits self-motivation, the ability to multitask, and to pay close attention to small detailsCan thing logically to provide answers to customer questions as well as resolutions to issues that may ariseExhibits the ability to prioritize tasks and complete them in a timely mannerGeneral comfort and understanding of Microsoft Office suite of products (specifically including Work, Excel, and Outlook). Ability to learn new software programs.Education:High SchoolExperience:1-4 yearsQualifications:At least 2 years of customer service experience, preferably in a business-to-business environmentHigh school diploma or equivalentPhysical ability to lift 15 pounds at timesPhysical ability to spend prolonged periods of time sitting at a desk and working on a computerSubmit to a pre-employment criminal background check Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Established office supplier is in need of a skilled individual who can interact with customers by addressing questions and resolving complaints about existing orders or deliveries.Responsibilities:Field questions and resolve issues with regards to existing orders (45% of the time):1. Assist customers with inquiries regarding the status of their order. Use your knowledge of ourinternal processes and procedures to find answers to customer logistics questions.2. Be timely, efficient, and polite in your response to customers. Answer phones as promptly aspossible. Respond to customer inquiries quickly, proficiently and with a positive attitude. Takecare to make explanations accurate, concise, and understandable. Use proper spelling andgrammar in all correspondence.3. Proactively manage customer backorders. Gather ETA?s on backordered items. Amass productknowledge so that you can recommend substitute items.Initiate returns and work orders when requested (45% of the time)1. Assist customers with initiating a return. Gather all pertinent information from the customer,translate that to a Return Authorization, and pass that Return Authorization along to theOperations Team.2. Assist customers with initiating a work order. Gather all pertinent information from thecustomer, complete the work order request form, and pass it along to the Operations Team.3. Communicate with the customer with regards to the status of their return authorizations andwork orders.4. Maintain adequate knowledge of our products and services so as to be able to assist with theseprojects.Other duties as assigned (10% of the time)1. Cancel items from a sales order before they are delivered.2. Schedule furniture installations and special deliveries.3. Communicate customer feedback to various teams within the organization using properchannels. Look for areas of potential process improvement to enhance our customerexperience.4. Other duties as assigned by Operations Manager or President/CEO.Working hours: 8:00 AM - 5:00 PMSkills:Excellent written and verbal communication skills, including active listeningAbility to work in a collaborative and team-oriented environment to solve customer complaintsExhibits self-motivation, the ability to multitask, and to pay close attention to small detailsCan thing logically to provide answers to customer questions as well as resolutions to issues that may ariseExhibits the ability to prioritize tasks and complete them in a timely mannerGeneral comfort and understanding of Microsoft Office suite of products (specifically including Work, Excel, and Outlook). Ability to learn new software programs.Education:High SchoolExperience:1-4 yearsQualifications:At least 2 years of customer service experience, preferably in a business-to-business environmentHigh school diploma or equivalentPhysical ability to lift 15 pounds at timesPhysical ability to spend prolonged periods of time sitting at a desk and working on a computerSubmit to a pre-employment criminal background check Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Champaign, Illinois
      • Temporary
      • $18.00 - $24.00 per hour
      • 8:00 AM - 5:00 PM
      Local business in the Champaign-Urbana area seeking an individual experienced in sales and customer service to join their cutting-edge and highly-technical team in a goal-oriented, challenging, and intellectual atmosphere.Responsibilities:The primary focus of the Customer Support Specialist position is to work with customers through the sales process, (from initial request to delivery of product). This includes answering questions, recommending solutions, processing of orders, and post sales follow-up.Principal Duties and Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers.Respond promptly to customer inquiries.Provide quotations, estimates, and other sales information to customers.Answer customer telephone calls and emails.Process customer orders into database system.Maintain customer accounts with updated information, requests, and documentation.Review customer contracts and identify any discrepancies with product description, warranty, or liability.Acknowledging and resolving customer complaints.Work with sales manager to ensure proper customer service is being delivered.Gather customer feedback.Working hours: 8:00 AM - 5:00 PMSkills:Excellent communication and problem-solving skills are a must.Excellent office administration and internal communications.Ability to work independently.Meticulous attention to detail.Ability to be patient and friendly with customers.Excellent data entry using custom and web-based application.Education:High SchoolExperience:1-4 yearsQualifications:-Previous sales experience is required-Must be proficient in Microsoft Office products: Word, Excel, Outlook-Intermediate to advanced computer skills required Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Local business in the Champaign-Urbana area seeking an individual experienced in sales and customer service to join their cutting-edge and highly-technical team in a goal-oriented, challenging, and intellectual atmosphere.Responsibilities:The primary focus of the Customer Support Specialist position is to work with customers through the sales process, (from initial request to delivery of product). This includes answering questions, recommending solutions, processing of orders, and post sales follow-up.Principal Duties and Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers.Respond promptly to customer inquiries.Provide quotations, estimates, and other sales information to customers.Answer customer telephone calls and emails.Process customer orders into database system.Maintain customer accounts with updated information, requests, and documentation.Review customer contracts and identify any discrepancies with product description, warranty, or liability.Acknowledging and resolving customer complaints.Work with sales manager to ensure proper customer service is being delivered.Gather customer feedback.Working hours: 8:00 AM - 5:00 PMSkills:Excellent communication and problem-solving skills are a must.Excellent office administration and internal communications.Ability to work independently.Meticulous attention to detail.Ability to be patient and friendly with customers.Excellent data entry using custom and web-based application.Education:High SchoolExperience:1-4 yearsQualifications:-Previous sales experience is required-Must be proficient in Microsoft Office products: Word, Excel, Outlook-Intermediate to advanced computer skills required Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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