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      • Ladson, South Carolina
      • Permanent
      • $42,000 - $44,000 per year
      • Various Shifts Available
      As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: Various Shifts AvailableSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: Various Shifts AvailableSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Ladson, South Carolina
      • Permanent
      • $47,000 - $50,000 per year
      • Various Shifts Available
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptionsAnalyze volume arrival and other pertinent patterns by gathering data from WFM toolsStaff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.Address issues or discrepancies with the clients own call arrival patterns against the accounts actual arrival patterns for the siteRegularly monitor trends, attrition, and flag any changes that may impact resource allocationRecommend solutions to scheduling conflicts and / or special scheduling requestsCoordinate in advance with operation POCs for activities (i.e. phone, non-phone) that need to be scheduledProvide the program with realistic schedules based on current manpower, resources, client requests, and performanceProvide staffing outlooks for 6 week viewProvide Operations staffing reports for campaignsWork with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledSkills:Minimum 1 year workforce management experience in a call center environmentExcellent decision making and analytical skillsExcellent oral and written communication skillsProficiency with Google Workspace or Microsoft Office applicationsDemonstrates the ability to respond quickly to problemsProven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challengesKnowledge of workforce management processes and conceptsWorking knowledge of call center operationsProficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)Qualifications:Team playerAbility to work with minimal supervisionTime and project management skillsHigh school diploma or equivalent Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptionsAnalyze volume arrival and other pertinent patterns by gathering data from WFM toolsStaff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.Address issues or discrepancies with the clients own call arrival patterns against the accounts actual arrival patterns for the siteRegularly monitor trends, attrition, and flag any changes that may impact resource allocationRecommend solutions to scheduling conflicts and / or special scheduling requestsCoordinate in advance with operation POCs for activities (i.e. phone, non-phone) that need to be scheduledProvide the program with realistic schedules based on current manpower, resources, client requests, and performanceProvide staffing outlooks for 6 week viewProvide Operations staffing reports for campaignsWork with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledSkills:Minimum 1 year workforce management experience in a call center environmentExcellent decision making and analytical skillsExcellent oral and written communication skillsProficiency with Google Workspace or Microsoft Office applicationsDemonstrates the ability to respond quickly to problemsProven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challengesKnowledge of workforce management processes and conceptsWorking knowledge of call center operationsProficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)Qualifications:Team playerAbility to work with minimal supervisionTime and project management skillsHigh school diploma or equivalent Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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