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    1 job found in baker, louisiana

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        • Baton Rouge, Louisiana
        • Temp to Perm
        • $16.00 - $17.00 per hour
        • 10:00 AM - 7:00 PM
        LOOKING TO WORK FROM HOME? Spherion has several opening for a call center/customer service representative. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Responsibilities:Resolve customers, service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenMetrics: Quality assurance, maintain QA score 95% or better, adherence no aux code without consent, attendance (Very important), Average hold time no more than two minutes.Working hours: 10:00 AM - 7:00 PMSkills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry softwareEducation:High SchoolExperience:1-4 yearsQualifications:Basic computer and technical skills, working from home. Must know how to connect to internet and must have strong internet connection.High school diploma or GED required. 0-2 years customer service related experience required. Apply with Spherion online and contact your local Spherion office today. 225-925-5686Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        LOOKING TO WORK FROM HOME? Spherion has several opening for a call center/customer service representative. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Responsibilities:Resolve customers, service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenMetrics: Quality assurance, maintain QA score 95% or better, adherence no aux code without consent, attendance (Very important), Average hold time no more than two minutes.Working hours: 10:00 AM - 7:00 PMSkills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry softwareEducation:High SchoolExperience:1-4 yearsQualifications:Basic computer and technical skills, working from home. Must know how to connect to internet and must have strong internet connection.High school diploma or GED required. 0-2 years customer service related experience required. Apply with Spherion online and contact your local Spherion office today. 225-925-5686Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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