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      • Albert Lea, Minnesota
      • Permanent
      • $15.00 - $20.00 per hour
      • 8:00 AM - 5:00 PM
      A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Owatonna, Minnesota
      • Temp to Perm
      • $21.00 per hour
      • 8:00 AM - 4:30 PM
      This position is responsible for properly creating and processing a service return order for a customer returned product, as well as the shipping of repaired product, Loaners, and Exchanges. This process is completed in accordance with quality requirements and time guidelines based on each product. All responsibilities are in support of the company's commitment to customer satisfaction.Responsibilities:-Identify the proper method for disposition of returned product-Verify customer account-Accurately create and fully process sales order -Properly generate invoice for returned product -Correctly administer inventory reductions of service parts used on product-Appropriately administer payment method for repairs completed-Receiving, shipping, and coordination of Vendor repair processes-Closing and preparation of shipments for tickets for repairs, loaners, and exchanges-Pick and ship repair products, loaner and exchange orders-Communicate within the department, with support departments and with external customers and suppliers-Ensure that products are properly serviced and/or returned to customer within time guidelines set by department supervisor-Continually comply with updated service return methodsWorking hours: 8:00 AM - 4:30 PMSkills:-Ability to accurately enter alphanumeric data.-Ability to be flexible working in multiple job locations within department.-Demonstrated ability of being a self-starter -Ability to work independently and with a teamEducation:Associate or equivalent experienceExperience:1-4 yearsQualifications:-Previous order entry experience/Customer and data management-Previous product knowledge-Knowledge of returned goods processes and procedures-Knowledge of SAP/ERP system-Forklift/PIV experience Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position is responsible for properly creating and processing a service return order for a customer returned product, as well as the shipping of repaired product, Loaners, and Exchanges. This process is completed in accordance with quality requirements and time guidelines based on each product. All responsibilities are in support of the company's commitment to customer satisfaction.Responsibilities:-Identify the proper method for disposition of returned product-Verify customer account-Accurately create and fully process sales order -Properly generate invoice for returned product -Correctly administer inventory reductions of service parts used on product-Appropriately administer payment method for repairs completed-Receiving, shipping, and coordination of Vendor repair processes-Closing and preparation of shipments for tickets for repairs, loaners, and exchanges-Pick and ship repair products, loaner and exchange orders-Communicate within the department, with support departments and with external customers and suppliers-Ensure that products are properly serviced and/or returned to customer within time guidelines set by department supervisor-Continually comply with updated service return methodsWorking hours: 8:00 AM - 4:30 PMSkills:-Ability to accurately enter alphanumeric data.-Ability to be flexible working in multiple job locations within department.-Demonstrated ability of being a self-starter -Ability to work independently and with a teamEducation:Associate or equivalent experienceExperience:1-4 yearsQualifications:-Previous order entry experience/Customer and data management-Previous product knowledge-Knowledge of returned goods processes and procedures-Knowledge of SAP/ERP system-Forklift/PIV experience Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Owatonna, Minnesota
      • Temp to Perm
      • $24.00 per hour
      • 8:00 AM - 4:30 PM
      This position provides after sales support and repair services to corporate accounts and end users by addressing product repair requests and Service Repair Center inquiries while continuously supporting our commitment to customer satisfaction.Responsibilities:Provide prompt and courteous service to customers by telephone, chat, and email.Use strong communication skills to effectively listen, interpret, and respond to customer needs. Provide accurate information to customers and about repair ticket status, billing information, repair procedures, and general Service Repair questions.Make appropriate decisions regarding credits to accounts and sales order priority to ensure customer retention and satisfaction.Demonstrate a full understanding of SAP, C4C, and other online resources to respond to internal and external customer's questions and order requests.Accurately enter tickets into C4C to fulfill requests from account representatives.Maintain spreadsheets and charts relating to each national chain, OE entity, or Distributor as required by customer agreements and performance metrics.Act as a support function for other Customer Specialist team members on processes, procedures, and requirements.Work effectively with Service Repair departments to assure customer satisfaction and departmental goals are met.Continually comply with updated process methods in Customer Specialist department.Based on customer needs, make recommendations for changes to current processes in Service departments.Working hours: 8:00 AM - 4:30 PM - Hybrid Remote (In-office 2 days per week)Skills:General knowledge of repair and service processesGeneral knowledge of the products and their accessoriesEffective verbal and written communicationGeneral PC skills, including email, internet, Microsoft Word, and ExcelKeyboarding skills at 50 wpm typing and 6,000 cph data entry (Ability to accurately enter alpha numeric data)Effective Time management and problem solving skillsDetail orientated and Individual decision makingCommitment to long term customer retentionAbility to effectively communicate complex information using a professional presence in all situationsAbility to handle conflict during customer interactions while maintaining tact and customer service skills when assisting the next customerAbility to maintain a solid, credible customer relationshipAbility to function effectively independently and in a team environmentAbility to perform multiple tasks simultaneouslyEducation:AssociateExperience:4-7 yearsQualifications:Associates Degree in related field or equivalent is requiredFive years call center/office experience in customer service or direct contact with customers is requiredApply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position provides after sales support and repair services to corporate accounts and end users by addressing product repair requests and Service Repair Center inquiries while continuously supporting our commitment to customer satisfaction.Responsibilities:Provide prompt and courteous service to customers by telephone, chat, and email.Use strong communication skills to effectively listen, interpret, and respond to customer needs. Provide accurate information to customers and about repair ticket status, billing information, repair procedures, and general Service Repair questions.Make appropriate decisions regarding credits to accounts and sales order priority to ensure customer retention and satisfaction.Demonstrate a full understanding of SAP, C4C, and other online resources to respond to internal and external customer's questions and order requests.Accurately enter tickets into C4C to fulfill requests from account representatives.Maintain spreadsheets and charts relating to each national chain, OE entity, or Distributor as required by customer agreements and performance metrics.Act as a support function for other Customer Specialist team members on processes, procedures, and requirements.Work effectively with Service Repair departments to assure customer satisfaction and departmental goals are met.Continually comply with updated process methods in Customer Specialist department.Based on customer needs, make recommendations for changes to current processes in Service departments.Working hours: 8:00 AM - 4:30 PM - Hybrid Remote (In-office 2 days per week)Skills:General knowledge of repair and service processesGeneral knowledge of the products and their accessoriesEffective verbal and written communicationGeneral PC skills, including email, internet, Microsoft Word, and ExcelKeyboarding skills at 50 wpm typing and 6,000 cph data entry (Ability to accurately enter alpha numeric data)Effective Time management and problem solving skillsDetail orientated and Individual decision makingCommitment to long term customer retentionAbility to effectively communicate complex information using a professional presence in all situationsAbility to handle conflict during customer interactions while maintaining tact and customer service skills when assisting the next customerAbility to maintain a solid, credible customer relationshipAbility to function effectively independently and in a team environmentAbility to perform multiple tasks simultaneouslyEducation:AssociateExperience:4-7 yearsQualifications:Associates Degree in related field or equivalent is requiredFive years call center/office experience in customer service or direct contact with customers is requiredApply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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