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    2 jobs found in Bridgewater, New Jersey

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      • Bedminster, New Jersey
      • Permanent
      • $37,000 - $41,000 per year
      • 9:00 AM - 6:00 PM
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Please apply here or forward your resume to toniitable@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Please apply here or forward your resume to toniitable@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Somerset, New Jersey
      • Temp to Perm
      • $17.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      General Purpose of Position:Reporting to the Customer Service Manager, the Customer Service Representative will be a dynamic, self-motivated individual with strong team orientation, detail oriented and be able to work in a fast-paced office environment. The role is a supporting one to the Sales Operation and acts as a liaison between Sales and all divisions responsible for fulfilling the Work Order (WO), including Planning, Production, Accounting and Shipping.Responsibilities:Job Duties and Responsibilities:1. Responsible for creating a WO to each purchase order (PO) received via email, fax, or phone.2. Will utilize all resources available to ensure accuracy of WO, such as equipment manuals, price sheets, equipment training and /or utilizing sales staff.3. Will work collectively with other departments to collect and communicate, both to sales team and/or dealer/customer, information related to WO fulfillment, such as Estimated Shipping Date (ESD), availability and other information.4. Processing problematic orders with a sense of urgency for rapid shipment.5. Work closely with Accounting to ensure product can be released and there are no credit holds.6. Interact and respond to assigned salespeople and their respective dealers, by phone and/or email within SLA.7. Respond to general inquiries regarding Takara Belmont equipment and parts.8. Utilize Great Plains (GP) software to generate, manage and track all WO???s and accounts.9. Will effectively use of Microsoft Office Suite ??? Word, Excel, Outlook to review, document and provide reports as needed to department manager of sales manager.10. Other duties as assigned by management.11. All duties are subject to change based on business needs.Working hours: 8:00 AM - 5:00 PMSkills:Knowledge, Skills & Abilities:- Strong computer literacy required in all aspects. Ex: Microsoft Office, data entry, CRM software programs, etc.- Possess excellent reading, writing and communication skills.- Experience working with Great Plains or similar CRM software preferred.- Strong attention to detail- Strong organizational skills- Must possess excellent soft skills required to deliver a best in class customer service experience, including but not limited to effective listening, using empathy when needed, having a sense of urgency, being respectful, willing to help, etc.- Demonstration of the ability to follow through with customer inquiries.- Ability to quickly learn products and procedures.- Excellent organizational and interpersonal skills combined with strong drive to participate in a positive work environment.Education:High SchoolExperience:1-4 yearsQualifications:Educational Requirements:High School diploma, college degree preferred or equivalent in experience.Training & or Experience:Three (3) years of industry-related customer service experience, order processing, data entry, working knowledge of Microsoft applications. The Specialist should possess strong communication skills and enjoy interfacing with a diverse array of people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      General Purpose of Position:Reporting to the Customer Service Manager, the Customer Service Representative will be a dynamic, self-motivated individual with strong team orientation, detail oriented and be able to work in a fast-paced office environment. The role is a supporting one to the Sales Operation and acts as a liaison between Sales and all divisions responsible for fulfilling the Work Order (WO), including Planning, Production, Accounting and Shipping.Responsibilities:Job Duties and Responsibilities:1. Responsible for creating a WO to each purchase order (PO) received via email, fax, or phone.2. Will utilize all resources available to ensure accuracy of WO, such as equipment manuals, price sheets, equipment training and /or utilizing sales staff.3. Will work collectively with other departments to collect and communicate, both to sales team and/or dealer/customer, information related to WO fulfillment, such as Estimated Shipping Date (ESD), availability and other information.4. Processing problematic orders with a sense of urgency for rapid shipment.5. Work closely with Accounting to ensure product can be released and there are no credit holds.6. Interact and respond to assigned salespeople and their respective dealers, by phone and/or email within SLA.7. Respond to general inquiries regarding Takara Belmont equipment and parts.8. Utilize Great Plains (GP) software to generate, manage and track all WO???s and accounts.9. Will effectively use of Microsoft Office Suite ??? Word, Excel, Outlook to review, document and provide reports as needed to department manager of sales manager.10. Other duties as assigned by management.11. All duties are subject to change based on business needs.Working hours: 8:00 AM - 5:00 PMSkills:Knowledge, Skills & Abilities:- Strong computer literacy required in all aspects. Ex: Microsoft Office, data entry, CRM software programs, etc.- Possess excellent reading, writing and communication skills.- Experience working with Great Plains or similar CRM software preferred.- Strong attention to detail- Strong organizational skills- Must possess excellent soft skills required to deliver a best in class customer service experience, including but not limited to effective listening, using empathy when needed, having a sense of urgency, being respectful, willing to help, etc.- Demonstration of the ability to follow through with customer inquiries.- Ability to quickly learn products and procedures.- Excellent organizational and interpersonal skills combined with strong drive to participate in a positive work environment.Education:High SchoolExperience:1-4 yearsQualifications:Educational Requirements:High School diploma, college degree preferred or equivalent in experience.Training & or Experience:Three (3) years of industry-related customer service experience, order processing, data entry, working knowledge of Microsoft applications. The Specialist should possess strong communication skills and enjoy interfacing with a diverse array of people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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