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      • Middleton, Wisconsin
      • Permanent
      • $18.00 - $25.00 per hour
      • 8:00 AM - 5:00 PM
      Our client develops laboratory tools that improve reproducibility, traceability, and that are easy to use. These tools are used for liquid handling, purification, and extraction solutions with a focus on helping the scientist at the bench achieve more productive research and verifiable data. We are looking for a helpful Technical Support Specialist to provide technical support to clients for their pipettes, including equipment, accessories, consumables, software, and hardware products. If you have experience in a laboratory setting and have a passion for customer service apply today!Responsibilities:- Provides pre- and post-sales technical support for manual liquid handling and automated liquid handling product lines, including equipment, accessories, consumables, software, and hardware products.- Responsible for addressing customers questions in a timely and professional manner; escalating cases where necessary.- The modes of communication can include but are not limited to telephone (ACD), email, live web events and online chat.- Create and maintain technical support cases in the customer relationship manager (CRM) Salesforce.com. Follow up with customers to ensure cases are resolved in a satisfactory manner.- Close cases in a timely manner and assign metrics to measure success.- Assist with requests for product returns and warranty claims.- Enters orders in the e-commerce ordering system.- Setup and maintain reports to track the status of standard cases, complaint cases, demo and loaner cases. Use these reports to provide input for product improvements when appropriate.- Works closely with Service Technicians to process service orders and communicate with service customers regarding their orders.- Develops an in-depth knowledge of the support processes and procedures that include but are not limited to the case management process, the Specials process, best practices for support.- Develop and maintain an in-depth knowledge of the Gilson product line.- Present and maintain training materials including presentations and handouts. Maintain physical product inventory and supplementary materials to use for hands-on training.- Handle physical product check-in for returns, demo and loaner pipettes.- Maintains a clean professional laboratory environment and workspace- Responsible for proper execution of prescribed safety procedures when handling equipment and hazardous materials. Possible contact with equipment that has been contaminated by laboratory chemicals, human bodily fluids or other potentially hazardous substances- May provide input for definition of product improvements and/or serve on cross functional product development teams.- Technical review of documents such as technical bulletins, marketing communiques, technical notes.- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Strong understanding of the life science industry, sales experience- Ability to execute on a variety of tasks and adapt to changing priorities- Excellent communication skills-written and verbal- Accurate clerical skills and attention to detailEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelors or Associates degree in related scientific field (e. g., chemistry or biology)- Minimum 1-year laboratory experience- Computer skills including MS Office- Customer service experience- Experience or skills in telephone techniques Apply today by clicking the "Apply" button in the top right corner of this page!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client develops laboratory tools that improve reproducibility, traceability, and that are easy to use. These tools are used for liquid handling, purification, and extraction solutions with a focus on helping the scientist at the bench achieve more productive research and verifiable data. We are looking for a helpful Technical Support Specialist to provide technical support to clients for their pipettes, including equipment, accessories, consumables, software, and hardware products. If you have experience in a laboratory setting and have a passion for customer service apply today!Responsibilities:- Provides pre- and post-sales technical support for manual liquid handling and automated liquid handling product lines, including equipment, accessories, consumables, software, and hardware products.- Responsible for addressing customers questions in a timely and professional manner; escalating cases where necessary.- The modes of communication can include but are not limited to telephone (ACD), email, live web events and online chat.- Create and maintain technical support cases in the customer relationship manager (CRM) Salesforce.com. Follow up with customers to ensure cases are resolved in a satisfactory manner.- Close cases in a timely manner and assign metrics to measure success.- Assist with requests for product returns and warranty claims.- Enters orders in the e-commerce ordering system.- Setup and maintain reports to track the status of standard cases, complaint cases, demo and loaner cases. Use these reports to provide input for product improvements when appropriate.- Works closely with Service Technicians to process service orders and communicate with service customers regarding their orders.- Develops an in-depth knowledge of the support processes and procedures that include but are not limited to the case management process, the Specials process, best practices for support.- Develop and maintain an in-depth knowledge of the Gilson product line.- Present and maintain training materials including presentations and handouts. Maintain physical product inventory and supplementary materials to use for hands-on training.- Handle physical product check-in for returns, demo and loaner pipettes.- Maintains a clean professional laboratory environment and workspace- Responsible for proper execution of prescribed safety procedures when handling equipment and hazardous materials. Possible contact with equipment that has been contaminated by laboratory chemicals, human bodily fluids or other potentially hazardous substances- May provide input for definition of product improvements and/or serve on cross functional product development teams.- Technical review of documents such as technical bulletins, marketing communiques, technical notes.- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Strong understanding of the life science industry, sales experience- Ability to execute on a variety of tasks and adapt to changing priorities- Excellent communication skills-written and verbal- Accurate clerical skills and attention to detailEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelors or Associates degree in related scientific field (e. g., chemistry or biology)- Minimum 1-year laboratory experience- Computer skills including MS Office- Customer service experience- Experience or skills in telephone techniques Apply today by clicking the "Apply" button in the top right corner of this page!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Permanent
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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