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    1 job found in arkansas

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      • Little Rock, Arkansas
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 4:30 PM
      Oversee the day-to-day work order management of the ISG business network throughout an assigned base of sub-contracted partners. Provide support to the dealer partners through coaching, training, and problem solving. Additionally, the position is responsible to assist the manager with development, analysis, training, and strategy implementation. Develop professional working relationships with assigned fulfillment partners, connecting with the key contacts of their business. Evaluate partners through any and all performance metrics. Liaise between fulfillment partners and Regional Manager to ensure timely and successful strategy execution.Responsibilities:-Login to phone queue during scheduled work hours to provide support to ISG Partner's customers and Fulfillment partners-Monitor daily service orders activities to ensure work orders are being scheduled, updated with current status, and completed on time-Knowledge of all ISG business partners and their needs for day-to-day operations for assigned fulfillment partners-Build and maintain strong, long-lasting partner relationships-Continuous measurement of partner performance metrics-Ongoing training and partner development-Enforce program requirements through constant communication-Make recommendations on process improvements, implementation and documentation with the goal to improve processes, procedures, effectiveness, and results-Ability to think critically-Develop and maintain positive working relationships with other team members within the department and throughout the organization-Report to management during scheduled meetings on any issues caused by partners that restrict their ability to perform to expected standards-All other duties as assigned by management-Regular and prompt attendance is a primary function and requirement for this positionWorking hours: 8:00 AM - 4:30 PMSkills:AccountabilityAchievement OrientedCommunicationComputer LiteracyCustomer FocusDelegating ResponsibilityDetail OrientedEthical/IntegrityGoal PlanningInitiativeInterpersonalLeadership SkillsProblem SolvingRelationship BuildingReliabilitySafety and SecurityTime ManagementEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED), preferredOne to two years related experience in a customer service roleComputer literate in a Microsoft Windows environment with the ability to learn new software and applicationMicrosoft Excel - Intermediate Level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. Advanced Formula knowledge is preferredMicrosoft Outlook - Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact listsMicrosoft Word - Intermediate level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printingInternet Explorer or other web browsers - Intermediate level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searchesAccurate 10-Key by touch, alphanumericAccurate typing skills, approximately 30 words per minuteGeneral knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipmentProficient in basic
      Oversee the day-to-day work order management of the ISG business network throughout an assigned base of sub-contracted partners. Provide support to the dealer partners through coaching, training, and problem solving. Additionally, the position is responsible to assist the manager with development, analysis, training, and strategy implementation. Develop professional working relationships with assigned fulfillment partners, connecting with the key contacts of their business. Evaluate partners through any and all performance metrics. Liaise between fulfillment partners and Regional Manager to ensure timely and successful strategy execution.Responsibilities:-Login to phone queue during scheduled work hours to provide support to ISG Partner's customers and Fulfillment partners-Monitor daily service orders activities to ensure work orders are being scheduled, updated with current status, and completed on time-Knowledge of all ISG business partners and their needs for day-to-day operations for assigned fulfillment partners-Build and maintain strong, long-lasting partner relationships-Continuous measurement of partner performance metrics-Ongoing training and partner development-Enforce program requirements through constant communication-Make recommendations on process improvements, implementation and documentation with the goal to improve processes, procedures, effectiveness, and results-Ability to think critically-Develop and maintain positive working relationships with other team members within the department and throughout the organization-Report to management during scheduled meetings on any issues caused by partners that restrict their ability to perform to expected standards-All other duties as assigned by management-Regular and prompt attendance is a primary function and requirement for this positionWorking hours: 8:00 AM - 4:30 PMSkills:AccountabilityAchievement OrientedCommunicationComputer LiteracyCustomer FocusDelegating ResponsibilityDetail OrientedEthical/IntegrityGoal PlanningInitiativeInterpersonalLeadership SkillsProblem SolvingRelationship BuildingReliabilitySafety and SecurityTime ManagementEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED), preferredOne to two years related experience in a customer service roleComputer literate in a Microsoft Windows environment with the ability to learn new software and applicationMicrosoft Excel - Intermediate Level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. Advanced Formula knowledge is preferredMicrosoft Outlook - Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact listsMicrosoft Word - Intermediate level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printingInternet Explorer or other web browsers - Intermediate level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searchesAccurate 10-Key by touch, alphanumericAccurate typing skills, approximately 30 words per minuteGeneral knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipmentProficient in basic

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