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    2 jobs found in Minnesota

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      • Mankato, Minnesota
      • Temp to Perm
      • $18.00 per hour
      • Various Shifts Available
      Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat andsocial media. Provides diagnostic advice to resolve technical product issues, order entry, and recommendations onproduct selection, and maintains accurate and up-to-date records on communications through computer applications.Responsibilities:Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate qualityservice relating to our products, their software, features and functions.Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to installand repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products,repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction inthe appropriate computer application to help drive continuous improvements in process and product quality. Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educatesand acts as a resource on company products via phone, email and other methods as appropriate. Documentsinquires, issues and resolutions, and education provided as required.Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon theapplication and desired features, installation and rigging, promotions, product availability, pricing, and where topurchase. Documents the interaction in the appropriate computer application to help drive continuous improvementsin process and product quality. Executes routine reports and independently creates reports to support department activities. Demonstratesproficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand.Maintains and monitors personal performance metrics to ensure department KPI?s (key performance indicators).Strives for continuous improvement. Issues return and repair authorizations as necessary.Performs other duties as assigned.Working hours: Various Shifts AvailableSkills:- Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solveproblems and up-sell/cross-sell products. In addition to reading, writing and verbally communicating clearly in thenative language of the region the representative is serving, may be required to speak clearly in another languageas defined by the region.- General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learnapplications.- Demonstrated mechanical aptitude to comprehend and understand resource materials such as dimensionaldrawings, specifications, installation manuals, and owner/operator manuals to explain/educate the customer.- Demonstrated experience and skills in effectively and efficiently responding to customer inquiries using the phone,email, chat or other communication platforms provided to the department as a tool to perform their duties.- Skills in effectively problem solving routine issues and ability to escalate issues as needed.- Basic mathematical skills which include the ability to add, subtract, multiplication and division with the assistanceof a calculator.Education:High SchoolExperience:1-4 yearsQualifications:Previous call center experienceManically Aptitude Don't Wait! Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder
      Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat andsocial media. Provides diagnostic advice to resolve technical product issues, order entry, and recommendations onproduct selection, and maintains accurate and up-to-date records on communications through computer applications.Responsibilities:Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate qualityservice relating to our products, their software, features and functions.Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to installand repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products,repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction inthe appropriate computer application to help drive continuous improvements in process and product quality. Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educatesand acts as a resource on company products via phone, email and other methods as appropriate. Documentsinquires, issues and resolutions, and education provided as required.Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon theapplication and desired features, installation and rigging, promotions, product availability, pricing, and where topurchase. Documents the interaction in the appropriate computer application to help drive continuous improvementsin process and product quality. Executes routine reports and independently creates reports to support department activities. Demonstratesproficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand.Maintains and monitors personal performance metrics to ensure department KPI?s (key performance indicators).Strives for continuous improvement. Issues return and repair authorizations as necessary.Performs other duties as assigned.Working hours: Various Shifts AvailableSkills:- Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solveproblems and up-sell/cross-sell products. In addition to reading, writing and verbally communicating clearly in thenative language of the region the representative is serving, may be required to speak clearly in another languageas defined by the region.- General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learnapplications.- Demonstrated mechanical aptitude to comprehend and understand resource materials such as dimensionaldrawings, specifications, installation manuals, and owner/operator manuals to explain/educate the customer.- Demonstrated experience and skills in effectively and efficiently responding to customer inquiries using the phone,email, chat or other communication platforms provided to the department as a tool to perform their duties.- Skills in effectively problem solving routine issues and ability to escalate issues as needed.- Basic mathematical skills which include the ability to add, subtract, multiplication and division with the assistanceof a calculator.Education:High SchoolExperience:1-4 yearsQualifications:Previous call center experienceManically Aptitude Don't Wait! Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder
      • Mankato, Minnesota
      • Temp to Perm
      • $15.00 - $16.00 per hour
      • 8:00 AM - 5:00 PM
      We have a wonderful opportunity for an adminsitrative professional who loves to assist customers! This position is long-term, temp-to-hire and offers full-time hours Monday-Friday.Position summary: As the Sales Operations Coordinator, you'll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Sales Operations Coordinator will report directly to the Sales Manager.Responsibilities:Learn ERP system P21 and procedures.Understand business model as it pertains to products and margins.Understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.Set up new customers and maintain existing customer records in ERP system.Respond to Customer requests for standard quotations, stock checks, catalogues & samples.Enter sales orders & sample orders for products into ERP system and send customer confirmations.Create and update product specifications, work instructions and other documentation as required.Support action items from Sales Manager to ensure completion in a timely manner.Document customer communication including account highlights and issues.Report on department activities and goals.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detail and accuracy.Good verbal and written communication skills.Strong team player works effectively and efficiently in a collaborative environment.Education:High SchoolExperience:1-4 yearsQualifications:Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.2+ years of Experience in customer service or sales related role.College degree preferred but not required. APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We have a wonderful opportunity for an adminsitrative professional who loves to assist customers! This position is long-term, temp-to-hire and offers full-time hours Monday-Friday.Position summary: As the Sales Operations Coordinator, you'll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Sales Operations Coordinator will report directly to the Sales Manager.Responsibilities:Learn ERP system P21 and procedures.Understand business model as it pertains to products and margins.Understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.Set up new customers and maintain existing customer records in ERP system.Respond to Customer requests for standard quotations, stock checks, catalogues & samples.Enter sales orders & sample orders for products into ERP system and send customer confirmations.Create and update product specifications, work instructions and other documentation as required.Support action items from Sales Manager to ensure completion in a timely manner.Document customer communication including account highlights and issues.Report on department activities and goals.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detail and accuracy.Good verbal and written communication skills.Strong team player works effectively and efficiently in a collaborative environment.Education:High SchoolExperience:1-4 yearsQualifications:Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.2+ years of Experience in customer service or sales related role.College degree preferred but not required. APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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