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    1 job found in maumelle, arkansas

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      • Little Rock, Arkansas
      • Temp to Perm
      • $40,000 - $50,000 per year
      • 8:00 AM - 4:30 PM
      The Bilingual Program Training and Development Specialist is the internal content, process and training expert for specific programs. The Specialist is responsible for developing internal resources and processes to effectively train the sales team and onboard new dealers to ensure measurable and profitable program growth. Additionally, this position will work closely with the Spanish Market Segment Specialist to support this division in achieving key initiatives. This role will be expected to maximize sales and dealer's needs to drive results. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. This position will require the creation and presentation of training materials and resources both in English and Spanish.Responsibilities:-Qualify the business needs and implement dealer specific strategies to achieve defined dealer growth targets-Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative-Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes-Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management-Design, prepare and coordinate the resources necessary to facilitate education and drive program results-Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed-Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions-Assess instructional effectiveness and determine the impact of training on skills and KPIs-Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes necessary to be a successful dealer-Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results-Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties-Present complex information to a wide-range of audiences utilizing various training methods-Map out training plans and schedules-Market available training opportunities to the audience and providing the necessary information-Build rapport with employees, dealers and vendors-Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and initiatives-Work closely with the Spanish Market Segment Specialist to support this channel-Other duties as assigned by management-Regular and prompt attendance at work is a primary function and requirement of this positionWorking hours: 8:00 AM - 4:30 PMSkills:-Acceptance of responsibility resulting in anticipation/prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization-Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader-Effective and efficient use of computers in the working environment-Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction-Pay attention to the minute details of a project or task-Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace-Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action-Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous-The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks-Supports and complies with safety and security requirements-Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlinesEducation:BachelorsExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Bachelor degree in business or training preferred2 to 3 years of related experienceProven work experience as a training coordinator, trainer, training facilitator or similar roleDeveloping and presenting content both in English and SpanishKnowledge of metrics and factors that drive activity and contribute to successKnowledge in Microsoft AX, SalesForce, and AdobeComputer literate in a Microsoft Windows environmentIntermediate level of experience using Microsoft ExcelIntermediate level of experience using Microsoft OutlookIntermediate level of experience using Microsoft WordIntermediate level of experience using Microsoft PowerPointFamiliarity with e-learning platforms and practicesMust be fluent in both English and SpanishAbility to professionally communicate both written and oral in English and SpanishNeat and professional appearance and demeanorStrong communication, presentation and public speaking skillsAdvanced organizational skills and time management abilitiesCritical thinking and decision makingSkills to coach, develop and motivate othersHands-on experience coordinating multiple training events in a corporate settingStrong achievement orientation (motivation, sense of urgency, and drive for success)Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines)Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.Write materials, such as standard memos, letters, training materials, process documents or detailed formsProficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio and measurements Must be able to pass a background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Bilingual Program Training and Development Specialist is the internal content, process and training expert for specific programs. The Specialist is responsible for developing internal resources and processes to effectively train the sales team and onboard new dealers to ensure measurable and profitable program growth. Additionally, this position will work closely with the Spanish Market Segment Specialist to support this division in achieving key initiatives. This role will be expected to maximize sales and dealer's needs to drive results. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. This position will require the creation and presentation of training materials and resources both in English and Spanish.Responsibilities:-Qualify the business needs and implement dealer specific strategies to achieve defined dealer growth targets-Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative-Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes-Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management-Design, prepare and coordinate the resources necessary to facilitate education and drive program results-Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed-Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions-Assess instructional effectiveness and determine the impact of training on skills and KPIs-Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes necessary to be a successful dealer-Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results-Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties-Present complex information to a wide-range of audiences utilizing various training methods-Map out training plans and schedules-Market available training opportunities to the audience and providing the necessary information-Build rapport with employees, dealers and vendors-Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and initiatives-Work closely with the Spanish Market Segment Specialist to support this channel-Other duties as assigned by management-Regular and prompt attendance at work is a primary function and requirement of this positionWorking hours: 8:00 AM - 4:30 PMSkills:-Acceptance of responsibility resulting in anticipation/prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization-Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader-Effective and efficient use of computers in the working environment-Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction-Pay attention to the minute details of a project or task-Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace-Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action-Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous-The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks-Supports and complies with safety and security requirements-Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlinesEducation:BachelorsExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Bachelor degree in business or training preferred2 to 3 years of related experienceProven work experience as a training coordinator, trainer, training facilitator or similar roleDeveloping and presenting content both in English and SpanishKnowledge of metrics and factors that drive activity and contribute to successKnowledge in Microsoft AX, SalesForce, and AdobeComputer literate in a Microsoft Windows environmentIntermediate level of experience using Microsoft ExcelIntermediate level of experience using Microsoft OutlookIntermediate level of experience using Microsoft WordIntermediate level of experience using Microsoft PowerPointFamiliarity with e-learning platforms and practicesMust be fluent in both English and SpanishAbility to professionally communicate both written and oral in English and SpanishNeat and professional appearance and demeanorStrong communication, presentation and public speaking skillsAdvanced organizational skills and time management abilitiesCritical thinking and decision makingSkills to coach, develop and motivate othersHands-on experience coordinating multiple training events in a corporate settingStrong achievement orientation (motivation, sense of urgency, and drive for success)Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines)Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.Write materials, such as standard memos, letters, training materials, process documents or detailed formsProficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio and measurements Must be able to pass a background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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