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    1 job found in Esko, Minnesota

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      • Esko, Minnesota
      • Temp to Perm
      • $15.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      We are looking to fill a CSR Position for a local HVAC client.If you're a problem solver, you might have a future as a customer service representative. Customer Service Representatives talk, listen and help resolve conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.Responsibilities:--Assist in taking incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!--Make sure that taking care of the clients takes higher priority than and other task and that clients are enthusiastic about how they are treated!--Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members??? spirit.--Make sure that the phone is answered before the third ring and that the approved company greeting is used each time.--Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. --Maintain required daily call counts to make daily, weekly, and monthly quotas.--Maintain complete, accurate, and updated information in the client database.--Work with dispatch to schedule service calls and debrief technicians with accurate client information. --Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client???s satisfaction.--The Lead Client Service Representative will also assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. --Obey company Code of Ethics and the Team Rules.Working hours: 8:00 AM - 5:00 PMSkills:--Basic computer skills including Word, Excel, and any other software used by the company.--Geographical knowledge of the service area and/or map reading skills.--Attention to detail and follow-through.--Ability to perform multiple tasks in a fast-paced environment.--Exceptional interpersonal and communication skills, both written and verbal.Education:High SchoolExperience:1-4 yearsQualifications:--High school diploma or GED required. --Prior call center experience preferred. Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are looking to fill a CSR Position for a local HVAC client.If you're a problem solver, you might have a future as a customer service representative. Customer Service Representatives talk, listen and help resolve conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.Responsibilities:--Assist in taking incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!--Make sure that taking care of the clients takes higher priority than and other task and that clients are enthusiastic about how they are treated!--Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members??? spirit.--Make sure that the phone is answered before the third ring and that the approved company greeting is used each time.--Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. --Maintain required daily call counts to make daily, weekly, and monthly quotas.--Maintain complete, accurate, and updated information in the client database.--Work with dispatch to schedule service calls and debrief technicians with accurate client information. --Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client???s satisfaction.--The Lead Client Service Representative will also assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. --Obey company Code of Ethics and the Team Rules.Working hours: 8:00 AM - 5:00 PMSkills:--Basic computer skills including Word, Excel, and any other software used by the company.--Geographical knowledge of the service area and/or map reading skills.--Attention to detail and follow-through.--Ability to perform multiple tasks in a fast-paced environment.--Exceptional interpersonal and communication skills, both written and verbal.Education:High SchoolExperience:1-4 yearsQualifications:--High school diploma or GED required. --Prior call center experience preferred. Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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