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    1 job found in Madison, Wisconsin

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      • Middleton, Wisconsin
      • Temporary
      • $17.00 - $17.50 per hour
      • 8:00 AM - 5:00 PM
      Join a global leader in the insurance industry as a temporary Participant Services Representative! This position is responsible for responding to incoming telephone calls from plan participants regarding our client's products, including the benefits card. If you are customer-focused, enjoy working in a fast-paced environment, and have excellent communication skills, please apply today!Responsibilities:- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge- Respond to incoming inquiries and tasks from other departments in a customer-centric and professional manner- Participate and contribute in scheduled team meetings- Safeguard confidentiality, privacy, and security of organization and customer (PHI) information- Assist in the training & mentoring of new hires- Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Proven aptitude for empathizing with others- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and business acumen- Demonstrated ability to use reason and problem-solving skills in a fast pace environmentEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma or GED required- 1+year experience providing customer service- Basic working knowledge of Microsoft Word, Excel, and Outlook- Demonstrated ability to utilize basic math skills of addition, subtraction, multiplication, and division Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a global leader in the insurance industry as a temporary Participant Services Representative! This position is responsible for responding to incoming telephone calls from plan participants regarding our client's products, including the benefits card. If you are customer-focused, enjoy working in a fast-paced environment, and have excellent communication skills, please apply today!Responsibilities:- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge- Respond to incoming inquiries and tasks from other departments in a customer-centric and professional manner- Participate and contribute in scheduled team meetings- Safeguard confidentiality, privacy, and security of organization and customer (PHI) information- Assist in the training & mentoring of new hires- Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Proven aptitude for empathizing with others- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and business acumen- Demonstrated ability to use reason and problem-solving skills in a fast pace environmentEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma or GED required- 1+year experience providing customer service- Basic working knowledge of Microsoft Word, Excel, and Outlook- Demonstrated ability to utilize basic math skills of addition, subtraction, multiplication, and division Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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