Thank you for subscribing to your personalized job alerts.

    1 job found in raleigh

    Filter2
    • Industry1
      Working in
      Show 1 jobs
      Clear filter
    • Location1
      Location & range
        Show 1 jobs
        Clear filter
      • Job types
        Job types
        Show 1 jobs
        Clear filter
      • Salary
        Salary
        $
        Show 1 jobs
        Clear filter
      Clear all
        • Raleigh, North Carolina
        • Temp to Perm
        • $15.00 per hour
        • 8:00 AM - 5:00 PM
        We are hiring Call Center Representatives that will work both remote and in the office - bi lingual preferred but not required! In this role, you will be responsible for providing premier customer service from the call center to our members, participants, and branch/camp team members which may include but is not limited to answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, tracking incoming calls, and assisting with online/web site system troubleshooting.Responsibilities:- Answer incoming telephone calls, provide information and route calls according to procedure, and track data for reporting purposes - Assist with inquiries, provide product and program info, and resolve service issues via telephone and email; receive and make inbound/outbound calls from internal and external customers - Properly use Personify software to assist customers with, including but not limited to, inquiries regarding on-line account and program registration - Assist in collections of insufficient funds for the association - Provide solutions by following best practices, processes, and procedures - Contribute to the team effort by accomplishing related goals as needed - Enhance department reputation by accepting ownership for new and different requests; explore opportunities to add value to job accomplishments - Work closely with branch staff to ensure business processes are current at the Welcome Center in order to remain efficient - Attend meetings and trainings to increase and maintain knowledge base - Other duties and responsibilities assigned by supervisor and Business TeamWorking hours: 8:00 AM - 5:00 PMSkills:- Must exhibit a customer centered approach, with the ability to assist internal and external customers in a professional manner via telephone and email - Be bi lingual in Spanish (bi lingual preferred but not required)- Excellent organizational and problem-solving skills, and ability to accurately resolve complex issues in a fast paced, changing environment - Must have computer skills and a working knowledge of CRM database software systems - Proficient in Microsoft Office; Word, Excel, Outlook and have a working understanding of the web and online platforms (Explorer, Chrome, Foxfire, etc.) - Must be professional, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers - Ability to work cooperatively as a team to accomplish department goals and KPIs - Ability to provide feedback regarding potential process improvement ideasEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a minimum experience of 1-2 years working in a call center environment in a customer service or consultative sales position - Must have excellent oral and written communication skills, and active listening skills with a demonstrated ability to interact effectively - Flexibility to work some nights/weekends as needed : Shifts may vary according to branch hours of operation Apply online and then call our office at 919-873-5588!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        We are hiring Call Center Representatives that will work both remote and in the office - bi lingual preferred but not required! In this role, you will be responsible for providing premier customer service from the call center to our members, participants, and branch/camp team members which may include but is not limited to answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, tracking incoming calls, and assisting with online/web site system troubleshooting.Responsibilities:- Answer incoming telephone calls, provide information and route calls according to procedure, and track data for reporting purposes - Assist with inquiries, provide product and program info, and resolve service issues via telephone and email; receive and make inbound/outbound calls from internal and external customers - Properly use Personify software to assist customers with, including but not limited to, inquiries regarding on-line account and program registration - Assist in collections of insufficient funds for the association - Provide solutions by following best practices, processes, and procedures - Contribute to the team effort by accomplishing related goals as needed - Enhance department reputation by accepting ownership for new and different requests; explore opportunities to add value to job accomplishments - Work closely with branch staff to ensure business processes are current at the Welcome Center in order to remain efficient - Attend meetings and trainings to increase and maintain knowledge base - Other duties and responsibilities assigned by supervisor and Business TeamWorking hours: 8:00 AM - 5:00 PMSkills:- Must exhibit a customer centered approach, with the ability to assist internal and external customers in a professional manner via telephone and email - Be bi lingual in Spanish (bi lingual preferred but not required)- Excellent organizational and problem-solving skills, and ability to accurately resolve complex issues in a fast paced, changing environment - Must have computer skills and a working knowledge of CRM database software systems - Proficient in Microsoft Office; Word, Excel, Outlook and have a working understanding of the web and online platforms (Explorer, Chrome, Foxfire, etc.) - Must be professional, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers - Ability to work cooperatively as a team to accomplish department goals and KPIs - Ability to provide feedback regarding potential process improvement ideasEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a minimum experience of 1-2 years working in a call center environment in a customer service or consultative sales position - Must have excellent oral and written communication skills, and active listening skills with a demonstrated ability to interact effectively - Flexibility to work some nights/weekends as needed : Shifts may vary according to branch hours of operation Apply online and then call our office at 919-873-5588!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

      Thank you for subscribing to your personalized job alerts.

      It looks like you want to switch your language. This will reset your filters on your current job search.