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    1 job found in madison, wisconsin

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      • Middleton, Wisconsin
      • Temporary
      • $19.00 - $21.00 per hour
      • 6:00 AM - 7:00 AM
      The Technical Support Coordinator is responsible for ensuring the technical service needs of customers are met by working service requests over the phone; first to generate resolution arrangements needed at customer locations and then by coordinating all parties to fully restored service.This position is expected to run through November 30th, with the possibility of extension.Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- In-bound calls from the NET Service queue for field reporting status or requesting direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians- Entering updates in customer databases per established practices and/or customer requirements.- Closing out completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded.- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requests.Working hours: 6:00 AM - 7:00 AMSkills:- Excellent communications skills - written and verbal- Customer service focus- Robust organization and prioritization skills- Attention to detailEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location.- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal; include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.- Two (2) to Three (3) years of prior experience in a related field. Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Technical Support Coordinator is responsible for ensuring the technical service needs of customers are met by working service requests over the phone; first to generate resolution arrangements needed at customer locations and then by coordinating all parties to fully restored service.This position is expected to run through November 30th, with the possibility of extension.Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- In-bound calls from the NET Service queue for field reporting status or requesting direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians- Entering updates in customer databases per established practices and/or customer requirements.- Closing out completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded.- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requests.Working hours: 6:00 AM - 7:00 AMSkills:- Excellent communications skills - written and verbal- Customer service focus- Robust organization and prioritization skills- Attention to detailEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location.- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal; include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.- Two (2) to Three (3) years of prior experience in a related field. Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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