- Select, onboard, mentor, and develop teller talent- Address team concerns and resolve personnel matters promptly, partner with the Retail Operations Manager for guidance and escalation, as appropriate. - Manage teller supply inventory levels and ordering controls- Manage and balance teller cash levels in accordance with Bank policy to minimize risk and support customer needs - Oversee the Regulation CC hold process- Address customer comments and complaints promptly and with accountability- Coordinate Federal Reserve cash orders and shipments accurately and on schedule to support customer demand and operational readiness. - Prepare clear, timely management reports and memoranda that summarize results, identify risk items, and document action steps. - Maintain strong cash controls end-to-end by reinforcing standards, monitoring adherence, and correcting exceptions to protect customers and the Bank. - Maintain and improve teller procedures, as needed, to support consistent execution, compliance, and a positive customer experience. - Maintain teller documentation and records in accordance with retention guidelines to ensure files are complete, accurate, and audit-ready. - Set the standard for security and dual control by ensuring consistent adherence and addressing any exceptions immediately. - Model and reinforce key requirements to protect customers, team members, and the Bank- Customer confidentiality- Workstation security-lock and secure workstations whenever unattended. - Customer identification-verify identity and follow required steps for each transaction. - Digital product proficiency-be able to explain online banking and mobile deposit features- Drive accountability to performance and risk controls by following up on exceptions and requirements- Coach a consistent customer-first experience- Conduct required annual performance reviews and quarterly check-ins- Track performance metrics and set clear goals that support a strong sales-and-service culture and operational excellence. - Maintain appropriate staffing and coverage based on customer volume and planned needs to support consistent customer experience. - Ensure Teller training is completed, understood, and applied- Communicate proactively with the team on procedural updates, compliance requirements, and regulatory items- Maintain strong product knowledge and coach the team to identify needs, make relevant recommendations, and deepen relationships through cross-sell.
4-7 years
- Preferred experience in banking operations, with emphasis on deposit products and teller operations.- Stay current on banking compliance and regulatory standards; reinforce expectations through daily coaching and checkpoints.
- Demonstrated problem-solving skills, with the ability to resolve issues and proactively develop solutions. - Must be bondable.- Computer proficiency required, including the ability to use the internet, email, and Microsoft Office (Word and Excel). - Professional, trustworthy, and customer-focused. - Commitment to confidentiality and accuracy. - Highly organized with attention to detail- Prior banking needed
High School
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