Communicate with the CEO on a daily basis to openly discuss and address issues impacting global operations.Provide necessary buy-in and input for all corporate strategic planning activities.Revise, formulate, and promote the consistent implementation of operational policies and procedures.Manage complex relationships and agreements with both internal DC Leaders/team members and external partners/vendors.Review annual budgets and adjust as needed to ensure operational effectiveness and increase profitability.Regularly evaluate and improve the efficiency of operational processes and procedures to ensure alignment with strategic objectives.Actively assist with continuous improvement initiatives and overall process enhancements.Support quality management initiatives and provide effective customer support when appropriate.Evaluate overall performance by gathering, analyzing, and interpreting key operational data and metrics.Supervise all DC Leaders, providing consistent coaching and constructive feedback.Ensure that all operations run with legality and conformity to established industry regulations.Complete tasks that may be assigned by the CEO to support executive goals.
7-10 years
Technical & Operational ExpertiseAdvanced Lean Six Sigma: A Green or Black Belt certification is highly preferred for roles focusing on "continuous improvement" and "efficiency optimization."ERP/WMS Implementation: Experience selecting or scaling Enterprise Resource Planning (ERP) or Warehouse Management Systems (WMS), such as NetSuite, SAP, or Oracle.S&OP Leadership: Proven ability to lead Sales and Operations Planning (S&OP) cycles to align manufacturing output with financial goals.Automation & Robotics: Familiarity with implementing automated picking systems or manufacturing robotics to drive multi-site efficiency.Global Logistics & Customs: Knowledge of international shipping regulations, Incoterms, and managing global freight forwarders, given the "global operation" mention.Financial & Strategic ManagementAdvanced P&L Management: Deep experience managing multi-million dollar Profit and Loss statements and identifying "leaks" in operational spend.Sourcing & Procurement Strategy: Strategic sourcing skills to negotiate high-value vendor contracts and mitigate supply chain risks (e.g., dual-sourcing strategies).Data Visualization: Ability to use tools like Tableau or Power BI to turn raw operational data into actionable dashboards for the CEO.Leadership & Soft SkillsChange Management: Experience leading teams through cultural shifts, especially when standardizing "operational policies and procedures" across four different sites.Coaching & Mentorship: A formal background in leadership development to effectively "supervise and coach DC Leaders."Crisis Management: The ability to maintain a "high sense of urgency" without burning out the team during supply chain disruptions.
Leadership: Excellent organizational and leadership abilities; must demonstrate diplomacy and fairness in decision-making and problem-solving.Industry Knowledge: In-depth knowledge of light-manufacturing, warehouse, and supply chain functions and principles, including industry legal rules and guidelines.Communication: Outstanding communication and people skills.Technical: Working knowledge of data analysis and performance/operation metrics; strong computer skills including MS Office.Strategic Mindset: Strong strategic planning, project management, and high-level decision-making competence required.Traits: Results-driven, strong can-do attitude, and the ability to work effectively in a fast-paced environment.Education: Bachelor?s degree in Business Administration, Supply Chain Management, or a relevant field (required minimum).Experience (Required): Proven 8+ years of experience as a Director of Operations in a manufacturing setting or equivalent senior position.Proven 8+ years of experience managing people and multi-site teams.
Bachelors
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