Develop and execute the company's operational strategy in alignment with organizational goals, growth initiatives, and financial objectives. Provide executive oversight of all manufacturing and distribution facilities across Canada and the United States, including Print-on-Demand, custom framing, production, fulfillment, and Supply Chain. Lead and optimize end-to-end Print-on-Demand operations, including printing, cutting, finishing, assembly, packaging, and fulfillment. Lead, coach, and develop Distribution Center Leaders and operational leadership teams, establishing accountability for performance, productivity, and results. Partner closely with the CEO and Executive Leadership Team to establish strategic priorities, operational objectives, and long-term growth plans. Oversee operational budgets, capital expenditures, labor costs, and resource allocation to drive profitability and financial performance. Establish, monitor, and analyze operational KPIs, including production output, capacity, labor productivity, equipment utilization, waste, quality, and on-time delivery. Utilize financial and operational data to drive strategic decision-making, identify opportunities, and improve overall business performance. Develop scalable production strategies to support increasing order volumes, operational expansion, and evolving customer demands. Champion Lean manufacturing, 5S, Kaizen, and continuous improvement initiatives to drive operational excellence across all facilities.Identify and lead strategic investments in automation, technology, equipment, and infrastructure to improve efficiency and scalability. Establish standardized operating procedures (SOPs), quality standards, and operational best practices across all facilities.Provide strategic oversight of Supply Chain, inventory management, procurement, and production planning to ensure operational efficiency.Lead operational transformation initiatives, including ERP implementation and optimization, such as Epicor.Collaborate with Sales, Finance, IT, and other departments to align operational capabilities with business objectives and customer expectations.Ensure compliance with applicable health and safety regulations, operational policies, and company standards.Foster a high-performance culture focused on accountability, leadership development, innovation, and the company's core values.Complete additional responsibilities as assigned by the CEO
10+ years
Excellent communication, negotiation, and interpersonal skills with the ability to influence at the executive level. Strong organizational and project management capabilities with a results-driven, hands-on leadership approach.Ability to thrive in a fast-paced, high-growth manufacturing environment.
Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, or a related field required; MBA considered an asset.Minimum 10?15 years of progressive operations leadership experience in manufacturing or production environments. Proven leadership experience in Print-on-Demand, large-format digital printing, or high-volume digital print manufacturing is required.Minimum 5 years of senior executive or multi-site operational leadership experience.Demonstrated success scaling manufacturing operations, improving profitability, and driving operational performance. Proven experience managing operational budgets, capital expenditures, and financial performance. Experience overseeing multi-site manufacturing, Supply Chain, and distribution operations.Experience implementing Lean manufacturing, 5S, Kaizen, and continuous improvement initiatives.Experience leading automation, ERP implementations, and operational transformation projects.Experience in custom framing, art production, mass customization, or eCommerce fulfillment is considered an asset.Ability to travel between Canadian and U.S. facilities as required.
Bachelors
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