What does an HR generalist do?
An operations manager oversees the day-to-day operations of a company. These professionals serve on an organization's leadership team to supervise efficiency, performance, and employee satisfaction. They analyze the organization process to find useful ways to enhance employee productivity and work quality. Operations managers build operational strategies and policies that keep the company functioning effectively and smoothly. As an operations manager, you will work closely with HR managers to establish hiring, recruiting, and training strategies that help HR managers find and employ quality candidates. Operations managers also oversee company financial processes such as budgeting, auditing, and reporting to ensure the organization remains in good financial standing.
What is the average salary of an operations manager?
According to the U.S. Bureau of Labor Statistics, an operations manager earns an average yearly salary of $63,521. However, the income level varies, and some employers also offer bonuses, awards, profit-sharing opportunities, or monetary incentives. The income potential for an operations manager also varies depending on location and industry, years of experience, and education qualifications, among other factors. People who focus their professional careers in specific areas of operations management will also see differences in their average income levels.
What industries hire operations managers?
Operations managers work for companies throughout different industries to oversee business operations. The organizations and industries that employ operations managers include:
- Construction companies
- Transport industry
- Healthcare organizations
- Hospitality industry
- Retail sector
- Education and training
- Manufacturing industry
- Non-profit organizations
- Government agencies
Working as an operations manager
Business operations managers oversee a company's day-to-day activities and every aspect of production. You'll be in charge of offering inspired leadership for all business operations in an organization. That involves making important strategic and policy decisions. You will also develop and implement operational procedures and policies and streamline operational systems. Also, expect to work with your company's human resources department during recruitment and employee training.
What are the responsibilities of an operations manager?
An operations manager is the backbone of any organization. You will oversee business operations to ensure productivity. The responsibilities of an operations manager include:
- Formulating operational and strategic objectives
- Developing, implementing, and reviewing operational procedures and policies
- Overseeing business planning, auditing, and reporting
- Managing forecasts and budgets
- Performing quality controls and monitoring production KPIs
- Ensuring the company's processes stay legally compliant
- Recruiting, training, and supervising staff
- Identifying and addressing problems and opportunities
- Assessing financial data and using it to improve profitability
- Building partnerships and alliances with other organizations
- Improving business processes, best practices, and operational management systems
- Supporting employee communication with the company management team
- Ensuring all business operations run appropriately and in a cost-effective way
- Managing relationships with key business operations vendors
What type of equipment does an operations manager use?
An operations manager focuses on increasing the efficiency of business processes to maximize results and output within an organization. The following tools will allow you to monitor, track, and even measure key organizational metrics to ensure everything is working as it should.
- Process flow diagram – Operations managers use this tool to see everything happening in a business process and communicate process changes.
- Histogram – The histogram highlights various measurements' frequency and distribution, allowing you to identify outliers in your data.
- Run chart – Operations managers use this tool to monitor a business process over time. They use it to identify trends and mean measurements that will occur.
- Control chart – Operations managers use this statistical process control tool to monitor the performance of a business process.
- Pareto chart – Operations managers use this chart to instantly identify the common events causing problems in your business operations.
What is the work environment of an operations manager?
An operations manager works in an office environment. You will have a team of support staff that assist with various organizational responsibilities and human resource tasks. Late evenings, long hours, and working on weekends are quite common. Travel will be a big part of your job, especially if you get a job in a head office or organization with various branches. The good news is that some companies allow you to work away from the office. You will plan a budget, develop strategies, and monitor business operations to improve quality, efficiency, and profits while working from home.
Who are your colleagues as an operations manager?
Depending on your company's industry, your colleagues will include general managers, chief operations officers, and other departmental heads. You will also work with the human resource managers to help locate, recruit, and train new employees for your organization. Sometimes, you'll work with the board of directors and senior stakeholders, especially when reporting on the corporation's organizational progress.
What is the work schedule of an operations manager?
The work schedule for professional operations managers is usually Monday through Friday from 9 a.m. to 5 p.m. Since this is a salary position, expect some overtime, especially during busy periods or when your organization has big projects and looming deadlines.
What is the career outlook for an operations manager?
BLS projects that operations manager jobs will increase by approximately 8% between 2019 and 2030. This growth is slightly higher than the average growth for the other occupations. The job functions performed by these professionals are vital for every company, hence the rising demand. People considering leadership positions will discover that the role of operations managers is rewarding and challenging. You will have a competitive employment advantage by advancing your education, building your work experience, and sharpening your skills.
What are the advantages of working with Spherion as an operations manager?
If you are looking for a job as an operations manager or any other related position, turn to Spherion when you need help with your job search. This organization is among the best and most popular staffing firms in the United States. It enjoys many connections with various industry leaders. Regardless of your preferred working environment, Spherion will provide you with relevant job options. Here are some of the things you'll enjoy by working with Spherion:
- A wide range of opportunities within your area
- Training opportunities to sharpen your skills
- Seamless and fast interviews
- Flexible working options
- Weekly and monthly payments
- Contact persons to help you with your job search
- Permanent and temporary working contracts
What education do you need as an operations manager?
An operations manager needs a bachelor's degree in business administration, operations management, or another related field to succeed. If you desire to advance into an executive or senior-level management position, pursue a master's degree in business administration.
Professional certifications are also helpful since they demonstrate knowledge and formal education in the certified areas. They also show commitment to your career and professional development. An organization will require management-level workers to participate in specific management training programs developed by the company or from an external managerial program. These programs teach supplementary tools for optimizing the workplace and managing staff.
In many organizations, the operations manager position is not an entry-level job. Therefore, you'll need work experience in a business-related area such as retail management, manufacturing, or supply chain management. While a small organization will ask for a minimum of three to five years of experience, bigger corporations will need a decade of industry experience or even more. Although directly applicable experience isn't required, it is a good idea. After all, many operations managers switch fields later when looking for better employment opportunities and career advancement.
Skills & competencies
Operations managers rely on many skills to successfully perform their duties. The skills you apply to the role will boost your effectiveness and success. From organizing project details and managing budgets to collaborating with teams, an operations manager needs strong hard and soft skills to handle the position's responsibilities. Below are some of the skills you will need for your career success:
- Data processing skills
- Technical proficiency
- Excellent communication skills
- Solid leadership skills
- Ability to delegate responsibilities and tasks
- Problem-solving skills
- Strong time-management skills
- Expertise in Microsoft Office products and database software
- Ability to work with teams
- Decision-making skills
- Attention to detail
- Organizational skills
- Ability to interpret and analyze financial data
- Product management skills
- Good negotiation skills
If you are interested in pursuing a career in operations management, you likely have some questions about what to expect in this role. The following FAQs provide some additional information.
What do operations managers do?
Operations managers oversee all operational activities in an organization. They ensure the quality of the company's services, and they ensure products meet or exceed customer expectations. To achieve that, operations managers run various processes, such as hiring new workers and training them in particular procedures and skill sets. They also manage quality assurance programs and monitor the existing employees to ensure nothing falls through the cracks. Operations managers strategize process improvements to make sure everyone completes their assigned tasks on schedule. They also implement strategies and policies to improve efficiency and productivity while building high morale and top performance company culture.
What makes good operations managers?
To succeed in your operations manager role, you need good leadership skills that guide, inspire, and motivate employees to stay productive and deliver valuable work. You also need extensive knowledge and industry experience working in a busy business environment. These requirements will help you understand how business functions and how to provide effective and accurate operations policies. A strong business operations manager will need to have advanced experience building budgets and handling finances. Strong interpersonal and communication abilities are also important in an ideal applicant. It is important that you listen to the needs of workers and collaborate with department heads to create strategies that benefit every team.
What's the difference between a general manager and an operations manager?
In many cases, operations managers and general managers share many similarities. However, there are some key differences between these two roles, especially regarding their main responsibilities and duties. A general manager is usually in charge of a specific area of a company. These professionals manage one or several departments. They oversee the day-to-day operations of the departments and provide the necessary improvements. On the other hand, operations managers work in a more senior-level position since they oversee all the company's operations rather than specific departments. These business professionals work more closely with shareholders and other company executives, while general managers work hands-on with other middle-level managers.
How do I apply for a job as an operations manager?
Applying for a job as an operations manager is easy with Spherion. You can search for operations manager jobs on Spherion.com by job title and location. If you don’t see the perfect role, you can submit an open application. Once you submit your contact information and resume through Spherion’s open application, a recruiter from the office closest to you will reach out with details about potential operations manager roles that fit your skill set and professional goals.