Work Orders and Maintenance BillingReview daily work orders and day sheets for maintenance technicians.Process, bill, and monitor completed and partial work orders for accuracy regarding time, materials, and applicable charges.Identify missing information or discrepancies and follow up to ensure completed work is properly reflected in tenant and/or owner accounts.Rent Processing & Tenant AccountsProcess rent payments, review tenant account activity, and process/research account adjustments, questions, and disputes based on company policies and lease terms.Add appropriate charges to tenant accounts, close accounts following early move-outs, and review delinquent accounts to assist with collection efforts.Communication & Administrative DutiesMonitor and respond to department and individual e-mail.Communicate professionally with tenants regarding account balances, payments, charges, and disputes, and with internal staff regarding billing, accounts, and work orders.Maintain organized electronic and physical records.Filing & DocumentationMaintain accurate and organized accounting files, file completed documents, and gather/prepare accounts for collections.Maintain appropriate documentation for tenant, owner, vendor, and accounting transactions.Banking & DepositsEnsure deposits are accurately recorded, complete bank reconciliation's for designated accounts, and assist with month-end accounting processes.Review accounts for accuracy and identify unusual or incorrect transactions.Owner & Property AccountingAudit owner accounts for accuracy, review owner folders, and process outstanding documents, applicable owner/property charges, adjustments, and monthly owner distributions.Accounting & Quality Control ResponsibilitiesActively review and audit work for accuracy, proper coding, and correct application of payments/deposits rather than simply entering information.Identify, research, and correct discrepancies between reports, bank activity, tenant accounts, and supporting documentation.Ensure recurring charges and credits are processed correctly and review accounts before closing them.Bring unusual or significant discrepancies to management's attention while protecting confidential financial and tenant information.
1-4 years
Stable work history and demonstrated reliabilityHigh attention to detailStrong organizational skillsAccounting/bookkeeping experienceStrong computer skillsAbility to learn software quicklyExperience handling money or financial transactionsStrong follow-throughProfessional communication skillsAbility to work independently
The position requires strong organizational skills, computer proficiency, professional communication with tenants and internal staff, and the ability to independently manage responsibilities as a trusted team member. Experience with QuickBooks Desktop, AppFolio, Buildup, or similar property management software, and Microsoft Office is beneficial.
Associate
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