We are seeking energetic, detail-oriented Customer Service Representatives to join a premier financial services company.
In this entry-level role, you will serve as the primary point of contact for account holders, assisting with essential account updates, payment processing, and loan servicing inquiries in a fast-paced corporate environment.
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This position is ideal for motivated candidates looking to build a career in financial services, customer accounts, or loan operations.
Responsibilities:
Inbound Call Handling: Manage inbound calls (approximately 60+ calls daily) in a high-volume, queue-based environment.
Account Servicing: Assist customers with routine account updates, including address changes, name modifications, due date adjustments, and payment extension requests.
Financial Transactions: Process monthly account payments and provide accurate payoff quotes to customers and partner representatives.
Digital Support: Guide customers through navigating their online self-service portals and account management tools.
Quality & Performance: Consistently meet key department metrics for customer satisfaction, call quality, and efficiency.
Professional Communication: Maintain a positive, solution-oriented attitude during every customer interaction.
Working hours: 8:00 AM - 7:00 PM (Various Shifts Available)
Skills:
Communication: Clear, professional verbal communication skills with an empathetic phone presence.
Multi-Tasking: Strong ability to navigate multiple computer screens and enter accurate account notes while actively speaking with customers.
Punctuality & Reliability: Excellent attendance track record with commitment to shift adherence.
Adaptability: Eager to learn, open to feedback, and comfortable in a fast-paced work environment.
Education:
High School
Experience:
1-4 years
Qualifications:
Education: High School Diploma or equivalent required (Associate???s or Bachelor???s degree is a plus).
Bilingual Advantage: Fluent in both English and Spanish is a major plus!
PRIOR CUSTOMER SERVICE EXPERIENCE
Operating Hours: Monday through Friday, between 8:00 AM and 6:00 PM (No weekends!).
Shift Details: Must be flexible to work a combination of shifts (e.g., 8:00 AM ??? 5:00 PM and 9:00 AM ??? 6:00 PM, with approximately 2???3 late shifts per week).
Overtime: Must be open to occasional overtime based on business volume.
APPLY NOW!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.