- Responsible for servicing mortgage accounts to ensure the bankruptcy is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.- Conducts complete review of bankruptcy files to ensure all default timeframes have been met.- Manages bankruptcy proceedings on assigned cases by interacting and instructing various parties such as attorneys, investors, insurers, trustees, appraisers and any other party involved with the bankruptcy case.- Monitors attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the bankruptcy process.- Diligently follows up on all outstanding requests and telephone calls from internal and external partners- Accesses bankruptcy trustee websites to determine the status on payments to trustees.- Audits all bankruptcy accounts for payment compliance and ensures proper application to system of record.- Performs required research on any loan with questionable items such as the application of payments, proper bankruptcy notification, and any other situation that may arise. - Actively reviews and pursues all loss mitigation alternatives in all appropriate customer circumstances and forward any potential customers to the appropriate Loss Mitigation Department for consideration. - Complete all compliance training in a timely manner.- Administrative duties as assigned.- Perform other duties as assigned.
1-4 years
- Ability to multitask and effectively manage time.- Ability to communicate effectively both in written and verbal form.- Desire to take personal responsibility to complete tasks and solve problems.- Excellent organizational skills and a good work ethic.- Ability to remain professional even under strenuous situations. - Be able to take ownership of an issue.
- 2+ years of Bankruptcy experience.- Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution.- Bachelors or relevant experience in the field. - Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)- Word processing (speed and accuracy)- MSP or FICS, Mortgage Servicer a plus
Bachelors
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