bilingual korean/english work-from-home inbound support.

You'll be responsible for providing outstanding support to our Korean and English-speaking customers, addressing inquiries, resolving issues, and identifying sales opportunities for our nutraceutical products. Since this is a remote position, you must reside in Salt Lake County or Utah County, Utah, for equipment pickup.

Responsibilities:
Inbound Customer Support:

Answer incoming calls, emails, and chat messages from customers in both Korean and English.

Provide accurate and comprehensive information about our nutraceutical products, including ingredients, benefits, usage, and pricing.

Assist customers with order placement, tracking, modifications, and returns.

Troubleshoot and resolve customer complaints and issues with professionalism and efficiency, escalating complex cases as needed.

Maintain a high level of product knowledge and stay updated on new product launches and company policies.

Inbound Sales:

Identify and pursue sales opportunities during customer interactions by understanding customer needs and recommending appropriate products.

Educate customers on the value and benefits of our product lines to encourage purchases.

Process sales orders accurately and efficiently.

Contribute to achieving individual and team sales targets.

Communication & Documentation:

Maintain detailed and accurate records of all customer interactions in the CRM system.

Communicate effectively and professionally with customers and internal teams.

Provide feedback on recurring customer issues or product concerns to improve overall customer experience.

Adherence to Standards:

Meet or exceed established performance metrics for customer satisfaction, call quality, sales conversion, and efficiency.

Adhere to all company policies, procedures, and regulatory guidelines, particularly those related to health and wellness claims.

Working hours: Various Shifts Available

Skills:
Previous support in Korean a plus!

Education:
No Degree Required

Experience:
0-1 years

Qualifications:
Bilingual Proficiency: Fluent in both Korean and English (reading, writing, and speaking) is required.

Residency Requirement: You must currently reside in Salt Lake County or Utah County, Utah, to facilitate equipment pickup.

Customer Service Experience: Proven experience (1+ years preferred) in a customer service or call center environment, ideally with a focus on inbound interactions.

Sales Acumen: Demonstrated ability to identify and capitalize on sales opportunities.

Communication Skills: Excellent verbal and written communication skills in both Korean and English.

Technical Proficiency: Comfortable with computer systems, CRM software, and various communication tools (e.g., email, chat platforms).

Problem-Solving Skills: Strong analytical and problem-solving abilities with a keen attention to detail.

Adaptability: Ability to work independently in a remote setting, manage time effectively, and adapt to changing priorities.

Nutraceutical Interest: A genuine interest in health, wellness, and nutraceutical products is a plus.

Remote Work Environment:

Dedicated, quiet workspace free from distractions.

Reliable high-speed internet connection.

Equipment Pickup
Selected candidates will be required to pick up necessary equipment (computer, monitor, headset, etc.) from our Spherion office located in either Salt Lake County or Utah County, Utah.


Please apply and submit your resume for consideration.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).