Spherion Staffing & Recruiting is hiring a Senior Customer Service Representative for a growing medical technology team in Portage, MI. This is an onsite, 2nd shift position supporting the production of Pre-Operative Surgical Plans used in advanced robotic-assisted procedures.
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You'll play a key role in reviewing and processing medical imaging data (CT scans) and creating digital surgical plans that help surgeons perform robotic total hip and knee replacements with precision and safety.
Responsibilities:
Create, review, and complete Pre-Operative Plans using proprietary case management and segmentation software.
Review CT scans for conformity with internal medical imaging protocols.
Segment CT data into 3D anatomical bone models for robotic surgical use.
Verify and adjust implant sizing and positioning within digital surgical plans.
Ensure accuracy and compliance through documentation and standardized workflows.
Upload completed plans to field teams and maintain case traceability.
Follow Good Documentation Practices (GDP) and departmental SOPs for quality assurance.
Working hours: 3:30 PM - 12:00 AM
Skills:
High school diploma or equivalent required; Associate's degree or higher preferred.
2+ years of work experience or equivalent education required.
Strong computer proficiency (Microsoft Office Suite required).
Experience with Salesforce, Adobe Photoshop, or Materialize MIMICS preferred.
Background in Radiology (CT, MRI, or X-Ray), Nursing, or Anatomy coursework a plus.
Excellent attention to detail, organizational skills, and customer service orientation.
Education:
High School
Experience:
1-4 years
Qualifications:
n/a
This is a unique opportunity to combine technical precision, medical innovation, and customer service in a growing field. Join a team where your work directly supports life-changing robotic surgeries and patient outcomes.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).