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      • Charleston, South Carolina
      • Permanent
      • $80,000 - $95,000 per year
      • 7:00 AM - 7:00 PM
      Responsible for all food production used for offsite catering, retail and on premise entertaining. Develops menus, food purchase specifications and recipes. Supervises food production and maintains hands on approach in catering kitchen. Develops and monitors food and labor budget for kitchen staff. Checks in and monitors food and supply inventory. Maintains a well run, cost effective kitchen. Ideal candidates will pride themselves on their professionalism & communication skills, and should be outgoing, personable, and detail-oriented. Individuals should have a strong desire to stay on top of culinary trends via continued education, community event participation & attendance. Individuals should be team players, willing to adapt to group consensus. There should be a willingness to lead and/or participate in staff training exercises. Past positions should involve working with large volume food production, preferably in a catering environment. Our industry is unique in that we are working when others are relaxing/partying/playing. Nights and weekends are when we bring events to life. Candidates should be willing to be available for consultation by phone call or text during event execution. Hours are frequently long and usually include evenings, weekend and holidays. Candidates should have excellent stamina and be in good physical shape.Responsibilities:- Hires, trains, supervises & evaluates kitchen staff - Plans menus for all profit centers - Schedules and coordinates the work of chefs, cooks and other kitchen staff to ensure that food preparation is economical and correct within budgeted labor cost goals - Ensures that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times- Establishes controls to minimize waste and theft and maximize profits - Implements training of kitchen staff to increase their knowledge about safety, sanitation and accident prevention principles - Motivates and develops staff including cross training - Attends food and management staff meetings - Evaluates food products to ensure quality standards are met - Hires kitchen staff, evaluates job performance, corrects, rewards and disciplines staff in a fair and legal manner - Leads and delegates culinary tasks at commissary and offsite at various event venues- Develops standard recipes and techniques for food preparation and presentation which ensures consistency, high quality and minimal food cost. Exercises portion control for all items served and assists with menu pricing when needed - All recipes are to be documented electronically and saved to database accessible by culinary team. Photos of presentation to be taken of all dishes and visible to cooks with portion sizes - Puts procedures in place to ensure smooth running kitchen at all times - Establishes and maintains a regular cleaning and maintenance schedule for all kitchen areas and equipment - Hosts taste panels to assess feasibility of proposed new menu items- Projects weekly food and labor cost and monitors actual financial result. Takes corrective action as needed to ensure financial goals are met.Working hours: 7:00 AM - 7:00 PMSkills:Positive attitude and team spirit. Excellent cooking, baking and food presentation skills. Understands volume versus boutique/small scale food production. Multi-task oriented with ability to problem solve. Mastery of Office suite, with particular emphasis on Excel.Education:BachelorsExperience:7-10 yearsQualifications:-College diploma and/or culinary degree from a 2-4 year accredited institution. -8-10 years progressive experience..-4+ years supervisory experience. Must have a valid driver's license and pass all security and background checks. - Wish List (Preferred but not required): - Knowledge of Caterease software. -Basic knowledge of local Charleston venues and associated culinary challenges is a plus. -Grasp of Southern cuisine with possible expertise in nonregional cuisine. Prior experience with computerized Inventory Management Program. Apply online www.spherion.com/charleston or email resume to: staceyfraunfelter@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Responsible for all food production used for offsite catering, retail and on premise entertaining. Develops menus, food purchase specifications and recipes. Supervises food production and maintains hands on approach in catering kitchen. Develops and monitors food and labor budget for kitchen staff. Checks in and monitors food and supply inventory. Maintains a well run, cost effective kitchen. Ideal candidates will pride themselves on their professionalism & communication skills, and should be outgoing, personable, and detail-oriented. Individuals should have a strong desire to stay on top of culinary trends via continued education, community event participation & attendance. Individuals should be team players, willing to adapt to group consensus. There should be a willingness to lead and/or participate in staff training exercises. Past positions should involve working with large volume food production, preferably in a catering environment. Our industry is unique in that we are working when others are relaxing/partying/playing. Nights and weekends are when we bring events to life. Candidates should be willing to be available for consultation by phone call or text during event execution. Hours are frequently long and usually include evenings, weekend and holidays. Candidates should have excellent stamina and be in good physical shape.Responsibilities:- Hires, trains, supervises & evaluates kitchen staff - Plans menus for all profit centers - Schedules and coordinates the work of chefs, cooks and other kitchen staff to ensure that food preparation is economical and correct within budgeted labor cost goals - Ensures that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times- Establishes controls to minimize waste and theft and maximize profits - Implements training of kitchen staff to increase their knowledge about safety, sanitation and accident prevention principles - Motivates and develops staff including cross training - Attends food and management staff meetings - Evaluates food products to ensure quality standards are met - Hires kitchen staff, evaluates job performance, corrects, rewards and disciplines staff in a fair and legal manner - Leads and delegates culinary tasks at commissary and offsite at various event venues- Develops standard recipes and techniques for food preparation and presentation which ensures consistency, high quality and minimal food cost. Exercises portion control for all items served and assists with menu pricing when needed - All recipes are to be documented electronically and saved to database accessible by culinary team. Photos of presentation to be taken of all dishes and visible to cooks with portion sizes - Puts procedures in place to ensure smooth running kitchen at all times - Establishes and maintains a regular cleaning and maintenance schedule for all kitchen areas and equipment - Hosts taste panels to assess feasibility of proposed new menu items- Projects weekly food and labor cost and monitors actual financial result. Takes corrective action as needed to ensure financial goals are met.Working hours: 7:00 AM - 7:00 PMSkills:Positive attitude and team spirit. Excellent cooking, baking and food presentation skills. Understands volume versus boutique/small scale food production. Multi-task oriented with ability to problem solve. Mastery of Office suite, with particular emphasis on Excel.Education:BachelorsExperience:7-10 yearsQualifications:-College diploma and/or culinary degree from a 2-4 year accredited institution. -8-10 years progressive experience..-4+ years supervisory experience. Must have a valid driver's license and pass all security and background checks. - Wish List (Preferred but not required): - Knowledge of Caterease software. -Basic knowledge of local Charleston venues and associated culinary challenges is a plus. -Grasp of Southern cuisine with possible expertise in nonregional cuisine. Prior experience with computerized Inventory Management Program. Apply online www.spherion.com/charleston or email resume to: staceyfraunfelter@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Temp to Perm
      • $14.50 per hour
      • 8:00 AM - 4:00 PM
       The main function of a medical biller is to submit medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for the timely submission of technical or professional medical claims to insurance companies. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities.Responsibilities:Obtain referrals and pre-authorizations as required for procedures Check eligibility and benefit verification Review patient bills for accuracy and completeness and obtain any missing information Prepare, review, and transmit claims using billing software, including electronic and paper claim processing Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid Follow up on unpaid claims within standard billing cycle timeframe Check each insurance payment for accuracy and compliance with contract discount Call insurance companies regarding any discrepancy in payments if necessary Identify and bill secondary or tertiary insurances All accounts are to be reviewed for insurance or patient follow-up Research and appeal denied claims Answer all patient or insurance telephone inquiries pertaining to assigned accounts. Set up patient payment plans and work collection accounts Update billing software with rate changes Updates cash spreadsheet, runs collection reports.Working hours: 8:00 AM - 4:00 PMSkills:Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. Use of computer systems, software, 10 key calculator Effective communication abilities for phone contacts with insurance payers to resolve issues. Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds Able to work in a team environment Problem-solving skills to research and resolve discrepancies, denials, appeals, collections Knowledge of accounting and bookkeeping procedures Knowledge of medical terminology likely to be encountered in medical claimsEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred Entry to 2 years of experience. Please apply or call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 
       The main function of a medical biller is to submit medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for the timely submission of technical or professional medical claims to insurance companies. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities.Responsibilities:Obtain referrals and pre-authorizations as required for procedures Check eligibility and benefit verification Review patient bills for accuracy and completeness and obtain any missing information Prepare, review, and transmit claims using billing software, including electronic and paper claim processing Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid Follow up on unpaid claims within standard billing cycle timeframe Check each insurance payment for accuracy and compliance with contract discount Call insurance companies regarding any discrepancy in payments if necessary Identify and bill secondary or tertiary insurances All accounts are to be reviewed for insurance or patient follow-up Research and appeal denied claims Answer all patient or insurance telephone inquiries pertaining to assigned accounts. Set up patient payment plans and work collection accounts Update billing software with rate changes Updates cash spreadsheet, runs collection reports.Working hours: 8:00 AM - 4:00 PMSkills:Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. Use of computer systems, software, 10 key calculator Effective communication abilities for phone contacts with insurance payers to resolve issues. Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds Able to work in a team environment Problem-solving skills to research and resolve discrepancies, denials, appeals, collections Knowledge of accounting and bookkeeping procedures Knowledge of medical terminology likely to be encountered in medical claimsEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred Entry to 2 years of experience. Please apply or call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 
      • Charleston, South Carolina
      • Temp to Perm
      • $15.00 per hour
      • 7:30 AM - 4:00 PM
      Warren Fastenings South, Inc. is searching for a Picker/Packer to assist in our shipping operations. The ideal applicant has general warehouse or order picking experience. However, we will work with any applicants that have the strong work ethic and attention to detail needed for this position.Responsibilities:Reading production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributedMust follow all procedures and process to fulfill the ordersPicking and packing customer orders (includes labelling the proper products with corresponding part numbers, pre-kitting future orders/kits/bags)Weighing or counting items for shipment to customers (scale experience preferred)Ship confirming orders on computer systemWorking hours: 7:30 AM - 4:00 PMSkills:Maintaining inventory recordsMaintaining warehouse cleanliness (sweeping, taking out trash, resupplying work stations with shipping materials)Must be able to bend, twist, lift etc. 60+ lbs.Education:No Degree RequiredExperience:0-1 yearsQualifications:Pick/Packing experience is a must.Must have very strong attention to detail! Call or come into our office ASAP.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Warren Fastenings South, Inc. is searching for a Picker/Packer to assist in our shipping operations. The ideal applicant has general warehouse or order picking experience. However, we will work with any applicants that have the strong work ethic and attention to detail needed for this position.Responsibilities:Reading production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributedMust follow all procedures and process to fulfill the ordersPicking and packing customer orders (includes labelling the proper products with corresponding part numbers, pre-kitting future orders/kits/bags)Weighing or counting items for shipment to customers (scale experience preferred)Ship confirming orders on computer systemWorking hours: 7:30 AM - 4:00 PMSkills:Maintaining inventory recordsMaintaining warehouse cleanliness (sweeping, taking out trash, resupplying work stations with shipping materials)Must be able to bend, twist, lift etc. 60+ lbs.Education:No Degree RequiredExperience:0-1 yearsQualifications:Pick/Packing experience is a must.Must have very strong attention to detail! Call or come into our office ASAP.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $47,000 - $50,000 per year
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:??? Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptions??? Analyze volume arrival and other pertinent patterns by gathering data from WFM tools??? Staff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.??? Address issues or discrepancies with the client???s own call arrival patterns against the account???s actual arrival patterns for the site??? Regularly monitor trends, attrition, and flag any changes that may impact resource allocation??? Recommend solutions to scheduling conflicts and / or special scheduling requests??? Coordinate in advance with operation POC???s for activities (i.e. phone, non-phone) that need to be scheduled??? Provide the program with realistic schedules based on current manpower, resources, client requests, and performance??? Provide staffing outlooks for 6 week view??? Provide Operations staffing reports for campaigns??? Work with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledWorking hours: 8:00 AM - 5:00 PM / Varying ShiftsSkills:--Excellent decision making and analytical skills--Excellent oral and written communication skills--Proficiency with Google Workspace or Microsoft Office applications--Demonstrates the ability to respond quickly to problems--Proven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challenges--Knowledge of workforce management processes and concepts--Working knowledge of call center operations--Proficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)--Team player--Ability to work with minimal supervision--Time and project management skillsEducation:High SchoolExperience:0-1 yearsQualifications:??? Minimum 1 year workforce management experience in a call center environment??? High school diploma or equivalent For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com??Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:??? Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptions??? Analyze volume arrival and other pertinent patterns by gathering data from WFM tools??? Staff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.??? Address issues or discrepancies with the client???s own call arrival patterns against the account???s actual arrival patterns for the site??? Regularly monitor trends, attrition, and flag any changes that may impact resource allocation??? Recommend solutions to scheduling conflicts and / or special scheduling requests??? Coordinate in advance with operation POC???s for activities (i.e. phone, non-phone) that need to be scheduled??? Provide the program with realistic schedules based on current manpower, resources, client requests, and performance??? Provide staffing outlooks for 6 week view??? Provide Operations staffing reports for campaigns??? Work with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledWorking hours: 8:00 AM - 5:00 PM / Varying ShiftsSkills:--Excellent decision making and analytical skills--Excellent oral and written communication skills--Proficiency with Google Workspace or Microsoft Office applications--Demonstrates the ability to respond quickly to problems--Proven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challenges--Knowledge of workforce management processes and concepts--Working knowledge of call center operations--Proficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)--Team player--Ability to work with minimal supervision--Time and project management skillsEducation:High SchoolExperience:0-1 yearsQualifications:??? Minimum 1 year workforce management experience in a call center environment??? High school diploma or equivalent For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com??Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $60,000 - $75,000 per year
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Manager position oversees the workforce management function and staff across multiple sites and lines of business to ensure that service level, financial, and other KPIs are met. This role includes managing teams with responsibilities for forecasting, capacity planning, scheduling, and real-time execution in partnership with local, regional, and global teams. It emphasizes creative scenario planning, active leadership, proactive communication with internal and external partners, rapid real-time responses, and strategic development of team members, tools, and processes.Responsibilities:??? Ensures that appropriate Operations schedules are designed, implemented, and released on time. Analyzes historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. absenteeism, attrition, training) and considers these in the scheduling of Operations personnel. Ensures that enough FTEs are deployed every interval to hit service metrics for the accounts.??? Forecasts FTE requirements per week/month. Analyzes call volume projections, service metrics targets versus current performance trends on AHT, absenteeism, attrition, occupancy, and service level performance. Ensures that there are enough FTEs to address projected locked call volumes by being able to hire, train and deploy agents on time.??? Projects seating requirements per program based on current manpower and upcoming / existing business needs. Utilizes a designed capacity template and validates seating projections using current maximum manpower deployment based on schedules. Ensures that Operations personnel have available seats during their shifts.??? Monitors Command Center performance through real-time monitoring and coaching of Command Center Coordinators and close coordination with the Command Center Supervisor. Ensures that each CommandCenter associate is aware of their responsibilities and the real-time impact of their decisions.??? Coordinates with all internal departments / functions on Workforce findings that need immediate addressing (i.e. hiring needs per account, start and live dates of trainees, system downtimes and troubleshooting, number of seats for expansion)Working hours: Varying Skills:--Upholds accountability and focuses on delivering expected outputs / results in a timely manner with emphasis on quality, completeness, and accuracy.--Conveys thoughts in a clear, organized, and concise manner, in verbal or written form. Exhibits tact, diplomacy, and professionalism in dealing with all individuals regardless of level within the organization, adapting communication styles as appropriate.--Possesses an awareness of systems, policies, and procedures applicable to one's own work and the coordinating relationships with other individuals / units / departments. Appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (i.e. HR, QA, Operations).--Evaluates situations using the principles of logic and sound judgment to come up with reasonable and timely decisions and resolutions. Considers the pros and cons of various alternatives. Anticipates the possible effects of decisions made.--Anticipates upcoming work activities and deadlines without necessarily being cued. Foresees circumstances and appropriately acts on such before conditions require action--Demonstrates consistent focused actions to ensure high levels of customer satisfaction. Asks questions to clarify customer requirements and takes action to ensure that these needs are met and / or exceeded. Responds to customers with appropriate level of urgency. Builds confidence in customers that their needs are given the highest priority--Provides guidance and direction to members of the team. Ensures effective and efficient working relationships between team members. Focuses on aligning individual goals with team goals through implementation of effective rewards and recognition. Leverages diversity through collaboration--Exhibits flexibility and openness to changes in work activities / responsibilities as they relate to organizational thrust. Encourages others to remain open and helps them adjust to readily changing priorities, responsibilities, strategies, and methods. Maintains / exceeds exemplary performance in spite of changeEducation:High SchoolExperience:1-4 yearsQualifications:??? 2-3 years Workforce Management experience in an Asst. Managerial / Managerial capacity within the call center / customer service industry??? High school diploma or equivalent. For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com??Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Manager position oversees the workforce management function and staff across multiple sites and lines of business to ensure that service level, financial, and other KPIs are met. This role includes managing teams with responsibilities for forecasting, capacity planning, scheduling, and real-time execution in partnership with local, regional, and global teams. It emphasizes creative scenario planning, active leadership, proactive communication with internal and external partners, rapid real-time responses, and strategic development of team members, tools, and processes.Responsibilities:??? Ensures that appropriate Operations schedules are designed, implemented, and released on time. Analyzes historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. absenteeism, attrition, training) and considers these in the scheduling of Operations personnel. Ensures that enough FTEs are deployed every interval to hit service metrics for the accounts.??? Forecasts FTE requirements per week/month. Analyzes call volume projections, service metrics targets versus current performance trends on AHT, absenteeism, attrition, occupancy, and service level performance. Ensures that there are enough FTEs to address projected locked call volumes by being able to hire, train and deploy agents on time.??? Projects seating requirements per program based on current manpower and upcoming / existing business needs. Utilizes a designed capacity template and validates seating projections using current maximum manpower deployment based on schedules. Ensures that Operations personnel have available seats during their shifts.??? Monitors Command Center performance through real-time monitoring and coaching of Command Center Coordinators and close coordination with the Command Center Supervisor. Ensures that each CommandCenter associate is aware of their responsibilities and the real-time impact of their decisions.??? Coordinates with all internal departments / functions on Workforce findings that need immediate addressing (i.e. hiring needs per account, start and live dates of trainees, system downtimes and troubleshooting, number of seats for expansion)Working hours: Varying Skills:--Upholds accountability and focuses on delivering expected outputs / results in a timely manner with emphasis on quality, completeness, and accuracy.--Conveys thoughts in a clear, organized, and concise manner, in verbal or written form. Exhibits tact, diplomacy, and professionalism in dealing with all individuals regardless of level within the organization, adapting communication styles as appropriate.--Possesses an awareness of systems, policies, and procedures applicable to one's own work and the coordinating relationships with other individuals / units / departments. Appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (i.e. HR, QA, Operations).--Evaluates situations using the principles of logic and sound judgment to come up with reasonable and timely decisions and resolutions. Considers the pros and cons of various alternatives. Anticipates the possible effects of decisions made.--Anticipates upcoming work activities and deadlines without necessarily being cued. Foresees circumstances and appropriately acts on such before conditions require action--Demonstrates consistent focused actions to ensure high levels of customer satisfaction. Asks questions to clarify customer requirements and takes action to ensure that these needs are met and / or exceeded. Responds to customers with appropriate level of urgency. Builds confidence in customers that their needs are given the highest priority--Provides guidance and direction to members of the team. Ensures effective and efficient working relationships between team members. Focuses on aligning individual goals with team goals through implementation of effective rewards and recognition. Leverages diversity through collaboration--Exhibits flexibility and openness to changes in work activities / responsibilities as they relate to organizational thrust. Encourages others to remain open and helps them adjust to readily changing priorities, responsibilities, strategies, and methods. Maintains / exceeds exemplary performance in spite of changeEducation:High SchoolExperience:1-4 yearsQualifications:??? 2-3 years Workforce Management experience in an Asst. Managerial / Managerial capacity within the call center / customer service industry??? High school diploma or equivalent. For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com??Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $55,000 - $57,000 per year
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff.Responsibilities:? Achievement of intraday, daily, weekly and monthly SLA targets? Attend, manage or organize disciplinary procedures as required? Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service? Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately? Contribute at varying levels of involvement in operational projects and initiatives? Manage day to day operations and ensure that all daily and periodic activities are completed as planned? Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets? Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention? Leverage Training organization to ensure expectations are aligned? Partner with Workforce Management to support SLAs? Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction? Provide leadership, direction, develop and maintain team morale ? Available 24 x 7 for escalations or other issues requiring immediate attentionWorking hours: 8:00 AM - 5:00 PMSkills:--Deal with constant change while maintaining a consistent environment for the team--Effectively manage people and provide team leadership--Monitor and coach in a positive and supportive manner--Apply accuracy, and attention to detail and data standards to all initiatives--Work in teams and coordinate work efforts--Display strong communication, organizational, and interpersonal skills--Analyze data to draw solid conclusions and construct and implement impactful action plans--Thrive in a high intensity, ever-changing, fast paced environment--Use high proficiency with Google Workspace or Microsoft Office applications--Demonstrate strong analytical skillsEducation:High SchoolExperience:1-4 yearsQualifications:? Deal with constant change while maintaining a consistent environment for the team? Effectively manage people and provide team leadership? Monitor and coach in a positive and supportive manner? Apply accuracy, and attention to detail and data standards to all initiatives? Work in teams and coordinate work efforts? Display strong communication, organizational, and interpersonal skills? Analyze data to draw solid conclusions and construct and implement impactful action plans? Thrive in a high intensity, ever-changing, fast paced environment? Use high proficiency with Google Workspace or Microsoft Office applications? Demonstrate strong analytical skills For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff.Responsibilities:? Achievement of intraday, daily, weekly and monthly SLA targets? Attend, manage or organize disciplinary procedures as required? Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service? Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately? Contribute at varying levels of involvement in operational projects and initiatives? Manage day to day operations and ensure that all daily and periodic activities are completed as planned? Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets? Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention? Leverage Training organization to ensure expectations are aligned? Partner with Workforce Management to support SLAs? Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction? Provide leadership, direction, develop and maintain team morale ? Available 24 x 7 for escalations or other issues requiring immediate attentionWorking hours: 8:00 AM - 5:00 PMSkills:--Deal with constant change while maintaining a consistent environment for the team--Effectively manage people and provide team leadership--Monitor and coach in a positive and supportive manner--Apply accuracy, and attention to detail and data standards to all initiatives--Work in teams and coordinate work efforts--Display strong communication, organizational, and interpersonal skills--Analyze data to draw solid conclusions and construct and implement impactful action plans--Thrive in a high intensity, ever-changing, fast paced environment--Use high proficiency with Google Workspace or Microsoft Office applications--Demonstrate strong analytical skillsEducation:High SchoolExperience:1-4 yearsQualifications:? Deal with constant change while maintaining a consistent environment for the team? Effectively manage people and provide team leadership? Monitor and coach in a positive and supportive manner? Apply accuracy, and attention to detail and data standards to all initiatives? Work in teams and coordinate work efforts? Display strong communication, organizational, and interpersonal skills? Analyze data to draw solid conclusions and construct and implement impactful action plans? Thrive in a high intensity, ever-changing, fast paced environment? Use high proficiency with Google Workspace or Microsoft Office applications? Demonstrate strong analytical skills For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $120,000 - $170,000 per year
      • 8:00 AM - 5:00 PM
      THIS IS A BRAND NEW COMPANY OPENING UP AN INBOUND CALL CENTER IN CHARLESTON. Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Reporting to the Vice President of Operations, the Operations Director position is responsible for leading the Operations of our new site in North Charleston, SC. Providing an inspired sense of leadership to a large matrixed and non-matrixed team which includes Senior Managers, HR, Finance, IT, Facilities and Contact Center Professionals. As the most senior operations leader in N. Charleston, this role provides significant contributions to activities related to the successful launch of the new site, customer acquisition, customer satisfaction, client relationship management, and program management. The Operations Director ensures operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc.Responsibilities:Maintaining high levels of morale and productivity through leading by example, mirroring the TELUS values, and creating an inspired sense of purpose by communicating our mission, vision and competenciesEstablishing open communication about corporate performance, morale, rewards, incentives, succession planning with internal team membersCollaborating with other operations executives to anticipate the needs of the clients and act proactively on their requirementsLeading business and financial reviews to ensure key metrics and service level agreements are metSupporting business review presentations for TELUS International and implementing action plans resulting from these reviewscting as overall Operations prime: monitoring performance, and ensuring profitability and efficiency are maintained and / or improved for ourselves and our clientsDeveloping effective relationships with clients; serving as a key point of contact for escalationsReporting grievances or escalations to the executive team, as neededEnsuring proper budgeting, forecasting, and planning and delivery take place. Managing overall P&L and financial metrics for the N. Charleston siteWorking hours: 8:00 AM - 5:00 PMSkills:Cross cultural agility - ability to partner with international peers and leaders working within multiple countries and various disciplinesStrong relationship building skills with leader, peers, direct reports, and customersStrong written and verbal communication skillsEducation:Bachelors Experience:10+ yearsQualifications:10+ years experience in contact center operations10+ years experience in business process outsourcing would be a definite asset10+ years experience in a customer facing sales and/or sales support roles10+ years experience managing large, complex budgets10+ years experience providing inspired leadership to matrixed and non-matrixed teamsThe successful candidate must live in Charleston or be willing to relocate to Charleston (reasonable relocation and VISA support expenses to be covered by TI)Willingness and ability to travel domestically and internationally occasionally as requiredPost secondary education in business and commerce would be a definite assetFor immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      THIS IS A BRAND NEW COMPANY OPENING UP AN INBOUND CALL CENTER IN CHARLESTON. Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Reporting to the Vice President of Operations, the Operations Director position is responsible for leading the Operations of our new site in North Charleston, SC. Providing an inspired sense of leadership to a large matrixed and non-matrixed team which includes Senior Managers, HR, Finance, IT, Facilities and Contact Center Professionals. As the most senior operations leader in N. Charleston, this role provides significant contributions to activities related to the successful launch of the new site, customer acquisition, customer satisfaction, client relationship management, and program management. The Operations Director ensures operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc.Responsibilities:Maintaining high levels of morale and productivity through leading by example, mirroring the TELUS values, and creating an inspired sense of purpose by communicating our mission, vision and competenciesEstablishing open communication about corporate performance, morale, rewards, incentives, succession planning with internal team membersCollaborating with other operations executives to anticipate the needs of the clients and act proactively on their requirementsLeading business and financial reviews to ensure key metrics and service level agreements are metSupporting business review presentations for TELUS International and implementing action plans resulting from these reviewscting as overall Operations prime: monitoring performance, and ensuring profitability and efficiency are maintained and / or improved for ourselves and our clientsDeveloping effective relationships with clients; serving as a key point of contact for escalationsReporting grievances or escalations to the executive team, as neededEnsuring proper budgeting, forecasting, and planning and delivery take place. Managing overall P&L and financial metrics for the N. Charleston siteWorking hours: 8:00 AM - 5:00 PMSkills:Cross cultural agility - ability to partner with international peers and leaders working within multiple countries and various disciplinesStrong relationship building skills with leader, peers, direct reports, and customersStrong written and verbal communication skillsEducation:Bachelors Experience:10+ yearsQualifications:10+ years experience in contact center operations10+ years experience in business process outsourcing would be a definite asset10+ years experience in a customer facing sales and/or sales support roles10+ years experience managing large, complex budgets10+ years experience providing inspired leadership to matrixed and non-matrixed teamsThe successful candidate must live in Charleston or be willing to relocate to Charleston (reasonable relocation and VISA support expenses to be covered by TI)Willingness and ability to travel domestically and internationally occasionally as requiredPost secondary education in business and commerce would be a definite assetFor immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Facilities Assistant role will assist and support with general facilities responsibilities within the site, including light industrial work, maintenance duties, and making repairs on mechanical, electrical, and plumbing systems. Qualified candidates should have general knowledge of building maintenance to include Electrical, Plumbing, and HVAC along with tools and their uses, safety procedures, and general computer knowledge..Responsibilities:? Maintain an inventory of standard desktop-related hardware and updating in Excel and Google drive? Meticulously install new equipment using cable management best practices? Maintain helpdesk notes and documentation concerning daily activities? Evaluate, repair and maintain plumbing, electrical and HVAC systems in the building? Communicate with facilities management about any work that requires outside expert assistance? Receive and respond to tenant reports of mechanical or maintenance issues? Work with tools and supplies necessary to complete projects? Maintain corporate safety procedures at all times and comply with access control regulations? Other maintenance duties as assigned that may require moderate to heavy lifting? New project work may also be assignedWorking hours: 8:00 AM - 5:00 PMSkills:--Willingness to inspect and evaluate all mechanical aspects of the building--Must have the ability to climb ladders or work with various heights, and lift up to 30 lbs--Computer literate and familiarity with different operating systems & applications--Stable employment history--Analytical and problem-solving abilities --Strong customer-service orientation--Ability to work independently in a dynamic, fast-paced environment--Experience working in a team-oriented, collaborative environment--Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines--Excellent oral and written communication skills.--Adaptive to changing work schedules and working hours, including the ability to work evenings and weekends as assignedEducation:High SchoolExperience:1-4 yearsQualifications:? 2-3 years experience with preventive and corrective maintenance in mechanical, electrical, HVAC and plumbing systems to include emergency generators? Knowledge of fire safety, OSHA, building standards and computers? High school diploma or equivalent For immediate consideration please apply on our website: https://www.spherion.com/our-offices/charleston_1184/ or email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Facilities Assistant role will assist and support with general facilities responsibilities within the site, including light industrial work, maintenance duties, and making repairs on mechanical, electrical, and plumbing systems. Qualified candidates should have general knowledge of building maintenance to include Electrical, Plumbing, and HVAC along with tools and their uses, safety procedures, and general computer knowledge..Responsibilities:? Maintain an inventory of standard desktop-related hardware and updating in Excel and Google drive? Meticulously install new equipment using cable management best practices? Maintain helpdesk notes and documentation concerning daily activities? Evaluate, repair and maintain plumbing, electrical and HVAC systems in the building? Communicate with facilities management about any work that requires outside expert assistance? Receive and respond to tenant reports of mechanical or maintenance issues? Work with tools and supplies necessary to complete projects? Maintain corporate safety procedures at all times and comply with access control regulations? Other maintenance duties as assigned that may require moderate to heavy lifting? New project work may also be assignedWorking hours: 8:00 AM - 5:00 PMSkills:--Willingness to inspect and evaluate all mechanical aspects of the building--Must have the ability to climb ladders or work with various heights, and lift up to 30 lbs--Computer literate and familiarity with different operating systems & applications--Stable employment history--Analytical and problem-solving abilities --Strong customer-service orientation--Ability to work independently in a dynamic, fast-paced environment--Experience working in a team-oriented, collaborative environment--Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines--Excellent oral and written communication skills.--Adaptive to changing work schedules and working hours, including the ability to work evenings and weekends as assignedEducation:High SchoolExperience:1-4 yearsQualifications:? 2-3 years experience with preventive and corrective maintenance in mechanical, electrical, HVAC and plumbing systems to include emergency generators? Knowledge of fire safety, OSHA, building standards and computers? High school diploma or equivalent For immediate consideration please apply on our website: https://www.spherion.com/our-offices/charleston_1184/ or email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $45,000 - $47,000 per year
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Facilities Team Leader's main objective is to lead the Facilities and Physical Security teams assigned to the N. Charleston Site, providing supervision to uniformed guards, facilities analysts. Position ensures the security of the general facility and personnel as well as coordinating all maintenance and upkeep of the facility.Responsibilities:? Responsible for preventive maintenance of facility equipment, including HVAC, office equipment, etc.? Ensures the continued physical security integrity for the facility in general and the secure work areas in particular. Including access control, CCTV monitoring, and PCI compliance.? Conducts site / equipment inspections and checks if all facilities / equipment are at optimum level. Identifies potential and / or existing problem areas and coordinates for the prompt servicing / repair of equipment. ? Coordinates with all internal departments / functions on repair and maintenance work to be carried-out. Accurately communicates which areas / facilities are to be affected by maintenance / repair work, and whether company operations will be gravely affected. .? Coordinates the production and distribution of company identification cards (IDs) and the accompanying proximity cards for new hires, anticipating capacity and load from Recruitment and Workforce. Ensures accurate employee / new hire data is entered in the appropriate databases. ? Emit system reports/logs of entrance and exits of personnel as required? Record/Log activities and incidents of the Site? Provide/show video footage in support to HR or the operation as required? Project supervision? Supervise vendors selected during the implementation of security systems validating equipment has been installed according to standards? Additional duties and responsibilities as assignedWorking hours: 8:00 AM - 5:00 PMSkills:--Exhibit flexibility and openness to changes in work activities and responsibilities as well as work schedules and working hours--Focus on delivering expected results in a timely manner with emphasis on quality, completeness and accuracy.--Convey thoughts in a clear, organized and concise manner, in verbal and/or written form. Exhibits tact, diplomacy and professionalism in dealing with all individuals--Customer Service oriented--Provide guidance and direction to members of the team. Ensure effective and efficient working relationships between team members--Ability to interact with team members and visitors in a manner that displays a friendly, positive attitude--Ability to productively work in a team environment, providing leadership and guidance when needed--Ability to multitask, prioritize and maintain organization in order to successfully complete assigned tasks/projects--Possess analytical and decision making/problem solving skills--Able to come up with innovative and creative solutions to existing/potential problemsEducation:High SchoolExperience:1-4 yearsQualifications:? 3+ years experience working in the Building/Facilities administration and maintenance experience in a supervisory capacity? 2-3 years experience with preventive and corrective maintenance in mechanical, electrical, HVAC and plumbing systems to include emergency generators? Knowledge of fire safety, OSHA, building standards and computers? Working Knowledge of Electronic Security Systems (CCTV, Access Control, Alarm Systems), administration and implementation? High school dipl
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Facilities Team Leader's main objective is to lead the Facilities and Physical Security teams assigned to the N. Charleston Site, providing supervision to uniformed guards, facilities analysts. Position ensures the security of the general facility and personnel as well as coordinating all maintenance and upkeep of the facility.Responsibilities:? Responsible for preventive maintenance of facility equipment, including HVAC, office equipment, etc.? Ensures the continued physical security integrity for the facility in general and the secure work areas in particular. Including access control, CCTV monitoring, and PCI compliance.? Conducts site / equipment inspections and checks if all facilities / equipment are at optimum level. Identifies potential and / or existing problem areas and coordinates for the prompt servicing / repair of equipment. ? Coordinates with all internal departments / functions on repair and maintenance work to be carried-out. Accurately communicates which areas / facilities are to be affected by maintenance / repair work, and whether company operations will be gravely affected. .? Coordinates the production and distribution of company identification cards (IDs) and the accompanying proximity cards for new hires, anticipating capacity and load from Recruitment and Workforce. Ensures accurate employee / new hire data is entered in the appropriate databases. ? Emit system reports/logs of entrance and exits of personnel as required? Record/Log activities and incidents of the Site? Provide/show video footage in support to HR or the operation as required? Project supervision? Supervise vendors selected during the implementation of security systems validating equipment has been installed according to standards? Additional duties and responsibilities as assignedWorking hours: 8:00 AM - 5:00 PMSkills:--Exhibit flexibility and openness to changes in work activities and responsibilities as well as work schedules and working hours--Focus on delivering expected results in a timely manner with emphasis on quality, completeness and accuracy.--Convey thoughts in a clear, organized and concise manner, in verbal and/or written form. Exhibits tact, diplomacy and professionalism in dealing with all individuals--Customer Service oriented--Provide guidance and direction to members of the team. Ensure effective and efficient working relationships between team members--Ability to interact with team members and visitors in a manner that displays a friendly, positive attitude--Ability to productively work in a team environment, providing leadership and guidance when needed--Ability to multitask, prioritize and maintain organization in order to successfully complete assigned tasks/projects--Possess analytical and decision making/problem solving skills--Able to come up with innovative and creative solutions to existing/potential problemsEducation:High SchoolExperience:1-4 yearsQualifications:? 3+ years experience working in the Building/Facilities administration and maintenance experience in a supervisory capacity? 2-3 years experience with preventive and corrective maintenance in mechanical, electrical, HVAC and plumbing systems to include emergency generators? Knowledge of fire safety, OSHA, building standards and computers? Working Knowledge of Electronic Security Systems (CCTV, Access Control, Alarm Systems), administration and implementation? High school dipl
      • Charleston, South Carolina
      • Permanent
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Customer Experience Analyst assists Team Leaders in ensuring the consistency of customer experience and excellence of service of tasks performed by Customer Service Representatives (CSRs) in order to maintain client confidence and loyalty. Conducts transaction monitoring of CSRs' calls, emails, chats and/or any back office work and provides feedback for the CSRs' improvement. Performs other duties as assigned.Responsibilities:? Transaction Monitoring: Monitor and audit transactions performed by CSRs against internal and/or external customer experience expectations to deliver superior client experience. Ensure that transaction monitoring goals of the Company are met? Generating and Maintaining Customer Experience Reports: Update CE reports (e.g., Daily Internal Errors, Baleen Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files for updated and accurate reporting of CE data? CE Scrubbing and Root Cause Analysis: Review and analyze data on CE results and highlight areas for improving customer experience. Perform further deep dive of other relevant data when necessary? Training and Development: If requested, aide in retraining, CE orientations and huddles, CE workshops and roll outs of initiatives aimed at improving the Customer Experience of the program? Calibration: Calibrate with internal Process and Security Auditors, Trainers, Team Leaders, and external counterparts. Monitor calls that are randomly selected per calibration meeting to ensure that customer experience expectations are adhered to? Others: Performs tasks assigned by the Customer Experience Prime and/or Account General Manager for the accomplishment of the account?s CE objectivesWorking hours: 8:00 AM - 5:00 PMSkills:--Proficiency with Google Workspace or Microsoft Office applications--Strong analytical, problem solving and troubleshooting skills--Excellent verbal/written communication and active listening skills--Demonstrated ability to interact with peers, senior management and other departments in a professional manner--Mentoring and coaching skills, must be able to foster a positive and productive work environment--Positive, solution oriented mentality--Hard-working and successful in a fast paced environment - adaptive to change--Ability to maintain confidentiality and operate with minimal supervisionEducation:High SchoolExperience:1-4 yearsQualifications:--Flexibility with schedule for 24x7x365 operations--High school diploma or equivalent--At least 2 years of call-based customer service experience For immediate consideration please apply to our website https://www.spherion.com/charleston or email resume to marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Customer Experience Analyst assists Team Leaders in ensuring the consistency of customer experience and excellence of service of tasks performed by Customer Service Representatives (CSRs) in order to maintain client confidence and loyalty. Conducts transaction monitoring of CSRs' calls, emails, chats and/or any back office work and provides feedback for the CSRs' improvement. Performs other duties as assigned.Responsibilities:? Transaction Monitoring: Monitor and audit transactions performed by CSRs against internal and/or external customer experience expectations to deliver superior client experience. Ensure that transaction monitoring goals of the Company are met? Generating and Maintaining Customer Experience Reports: Update CE reports (e.g., Daily Internal Errors, Baleen Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files for updated and accurate reporting of CE data? CE Scrubbing and Root Cause Analysis: Review and analyze data on CE results and highlight areas for improving customer experience. Perform further deep dive of other relevant data when necessary? Training and Development: If requested, aide in retraining, CE orientations and huddles, CE workshops and roll outs of initiatives aimed at improving the Customer Experience of the program? Calibration: Calibrate with internal Process and Security Auditors, Trainers, Team Leaders, and external counterparts. Monitor calls that are randomly selected per calibration meeting to ensure that customer experience expectations are adhered to? Others: Performs tasks assigned by the Customer Experience Prime and/or Account General Manager for the accomplishment of the account?s CE objectivesWorking hours: 8:00 AM - 5:00 PMSkills:--Proficiency with Google Workspace or Microsoft Office applications--Strong analytical, problem solving and troubleshooting skills--Excellent verbal/written communication and active listening skills--Demonstrated ability to interact with peers, senior management and other departments in a professional manner--Mentoring and coaching skills, must be able to foster a positive and productive work environment--Positive, solution oriented mentality--Hard-working and successful in a fast paced environment - adaptive to change--Ability to maintain confidentiality and operate with minimal supervisionEducation:High SchoolExperience:1-4 yearsQualifications:--Flexibility with schedule for 24x7x365 operations--High school diploma or equivalent--At least 2 years of call-based customer service experience For immediate consideration please apply to our website https://www.spherion.com/charleston or email resume to marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $42,000 - $44,000 per year
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Team Leader will provide direction and guidance to ensure consistent achievement of key performance metrics. Ensure customer contacts are handled professionally and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.Responsibilities:? Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions? Ensures adherence to all TELUS and State labor policies? Track and measure individual and team productivity and quality results? Drive improvements in overall service levels, transactional efficiencies & cost management? Provide assistance and/or on-the-job training? Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations? Ensure adherence to TELUS ePerformance policy? Manage and motivate call center staff to meet performance goals? Complete performance evaluations for staff and recommend increases or advancement? Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:Strong customer service orientation with an upbeat, people minded personality aimed at both internal and external customers --Solution driven with strong critical thinking skills having the ability to anticipate customers' needs and provide options and solutions--Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner--Excellent organizational, leadership, interpersonal and time management skills--Ability to take instructions from management and ensure follow up--Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met--Strong computer application skills including Google Workspace or Microsoft Office applications--Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills--Ability to effectively communicate with team members and managers of all levels--Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff--Ability to work independently in a dynamic fast paced atmosphere--Ability to maintain confidentiality--Strong analytical skills--Knowledge of call center operationsEducation:High SchoolExperience:1-4 yearsQualifications:? Prior leadership experience managing people in service delivery environments? Flexibility to work various schedules in a 24/7 environment? High school diploma or equivalent For immediate consideration please apply on our website spherion.com/charleston or email resume to: marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Team Leader will provide direction and guidance to ensure consistent achievement of key performance metrics. Ensure customer contacts are handled professionally and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.Responsibilities:? Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions? Ensures adherence to all TELUS and State labor policies? Track and measure individual and team productivity and quality results? Drive improvements in overall service levels, transactional efficiencies & cost management? Provide assistance and/or on-the-job training? Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations? Ensure adherence to TELUS ePerformance policy? Manage and motivate call center staff to meet performance goals? Complete performance evaluations for staff and recommend increases or advancement? Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:Strong customer service orientation with an upbeat, people minded personality aimed at both internal and external customers --Solution driven with strong critical thinking skills having the ability to anticipate customers' needs and provide options and solutions--Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner--Excellent organizational, leadership, interpersonal and time management skills--Ability to take instructions from management and ensure follow up--Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met--Strong computer application skills including Google Workspace or Microsoft Office applications--Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills--Ability to effectively communicate with team members and managers of all levels--Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff--Ability to work independently in a dynamic fast paced atmosphere--Ability to maintain confidentiality--Strong analytical skills--Knowledge of call center operationsEducation:High SchoolExperience:1-4 yearsQualifications:? Prior leadership experience managing people in service delivery environments? Flexibility to work various schedules in a 24/7 environment? High school diploma or equivalent For immediate consideration please apply on our website spherion.com/charleston or email resume to: marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $40000.00 - $42000.00 per hour
      • 8:00 AM - 5:00 PM
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.As a Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in North Charleston, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessions.Work with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participatingPerform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: 8:00 AM - 5:00 PMSkills:--Strong proficiency in Google Workspace or Microsoft Office applications--Strong verbal/written skills and ability to articulate complex issues in an easy to understand manner--Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner--Excellent organizational and time management skills--Ability to effectively communicate with team members and managers of all levels--Ability to work independently in a dynamic fast paced atmosphere--Ability to maintain confidentiality--Flexibility to work various schedules in a 24/7 environment--High school diploma or equivalentEducation:High SchoolExperience:1-4 yearsQualifications:--Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)--1-2 years of financial industry experience (any type of role within this industry will be considered)--Minimum 2+ years experience managing a team--Minimum 1+ year of call center experience--Flexibility to work various schedules in a 24/7 environment--High school diploma or equivalentFor immediate consideration please apply to this job on our website: spherion.com/charleston or email marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.As a Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in North Charleston, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessions.Work with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participatingPerform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: 8:00 AM - 5:00 PMSkills:--Strong proficiency in Google Workspace or Microsoft Office applications--Strong verbal/written skills and ability to articulate complex issues in an easy to understand manner--Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner--Excellent organizational and time management skills--Ability to effectively communicate with team members and managers of all levels--Ability to work independently in a dynamic fast paced atmosphere--Ability to maintain confidentiality--Flexibility to work various schedules in a 24/7 environment--High school diploma or equivalentEducation:High SchoolExperience:1-4 yearsQualifications:--Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)--1-2 years of financial industry experience (any type of role within this industry will be considered)--Minimum 2+ years experience managing a team--Minimum 1+ year of call center experience--Flexibility to work various schedules in a 24/7 environment--High school diploma or equivalentFor immediate consideration please apply to this job on our website: spherion.com/charleston or email marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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