client service specialist.

Responsibilities:
Client Relationship Management: Act as a dedicated client liaison, proactively recognizing customer needs, providing advisement on products and services, and making thoughtful recommendations to foster long-term partnerships.

Expert Inquiry Resolution: Expertly handle complex client inquiries related to invoicing, rates, account maintenance, and domestic and international tracking/mail issues via high-volume inbound/outbound phone calls and email.

Operational Execution: Research, prioritize, and resolve time-sensitive customer issues quickly and accurately, achieving a high level of service through effective communication and follow-up on scheduled service programs and projects.

System and Training Support: Conduct client education efforts, including training on the Company's Vantage Portal, to maximize client self-service and system utilization.

Cross-Functional Collaboration: Effectively communicate and cooperate with internal team members across all departments to facilitate seamless resolution of administrative and service-related customer issues.

Data Integrity and Compliance: Maintain and accurately update client information in Company systems, ensuring strict adherence to established quality standards and interpretation of new and changing operational policies.

Performance Focus: Meet or exceed required minimum daily case completion targets while consistently providing professional and high-quality responses.

Working hours: 8:00 AM - 5:00 PM

Skills:
Prior experience working within the logistics, shipping, or supply chain industry.

Experience utilizing a CRM or ticketing system (e.g., Salesforce, Zendesk) to manage high case volumes.

A proven track record of successfully providing technical training or software guidance to external clients.

Education:
High School

Experience:
1-4 years

Qualifications:
Experience: 2-4 years of professional work experience in a customer service, client support, or account management role.

Communication Mastery: Excellent verbal and written communication skills with a proven ability to communicate complex information clearly and concisely.

Conflict Resolution: Demonstrated ability to approach and resolve conflict in a polite, professional, and effective manner.

Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).

Core Competencies: Effective analytical, critical thinking, time management, organizational, and strong problem-solving skills.

Education: High School Diploma or equivalent.


If you are a resourceful problem-solver who thrives in a fast-paced environment and is passionate about delivering world-class client support, we encourage you to apply. Take the next step in your career and join our dedicated team today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).