-Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials,and equipment setup-Collect and return materials to storage after class-Ensure facility is prepped with quality and client standards are maintained-Troubleshoot audio visual equipment issues in training rooms-Maintain course/curriculum information within Learning Management System (LMS)-Provide onsite point of contact for course owners and class participants for service support-Manage event activities including class adds, class cancellations, advertising, enrollments,confirmations, waitlists, facilities scheduling, class close out activities, and reporting-Enroll and maintain course rosters for all scheduled courses- Enter attendance records into computer database and provide appropriate reports onattendance to supervisor and/or client-Maintain and record class evaluation information-Perform data entry support as it relates to learning administration as needed-Ensure client standard operating procedures, processes and service level agreements are maintained-Identify and trouble shoot discrepancies-Filing of paper training history records at the site-Perform client requested tasks-Escalate service issues to Manager for resolution
1-4 years
Entry level for Bachelor's degree or 2 years of successful working experience in:-A learning organization-Training administration (preferred but not required)
-Customer service-Knowledge of and experience with learning management systems (preferred but not required)-Experience in Microsoft Office suite-Team-oriented but self-motivated and able to work with minimal supervision-Demonstrated attention to detail, strong quality focus, and well organized-Successful prioritization of work requirements and multitasking, as necessary-Analytical and problem solving skills-Client focused to build and maintain professional working relationships-Ability to remain flexible and adaptable to constant change-Effective oral and written communication skills with clients, leadership and team members
High School
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