customer care representative.

We are seeking a proactive, detail-oriented professional to join their team. In this role, you will be the primary point of contact for doctors and dental professionals, helping them navigate a premium product line of clinical equipment while meeting sales and service metrics in a fast-paced environment.

Highlights:

• Fully onsite on the East side of Madison
• Temporary to hire
• $20/hr

Responsibilities

• Inbound Support: Handle customer calls regarding order status, pricing, and product info.
• Drive Sales: Consult with clinicians to recommend products and close sales over the phone.
• Data Accuracy: Enter orders into the business system with high precision and zero errors.
• Hit Metrics: Meet monthly sales goals, conversion rates, and phone availability targets.
• Problem Solve: Resolve customer issues independently using conflict resolution skills.
• Modern Tools: Utilize CRM, chat, and digital tools to maintain a seamless workflow.

Qualifications

• Experience: 3+ years in a call center; 2+ years in sales/prospecting preferred.
• Technical Skills: Experience troubleshooting clinical equipment or technical hardware
• Service Skills: 2-3 years in customer service with a "customer-first" mindset.
• Tech Savvy: Proficient in MS Office; Oracle or CRM experience is a plus.
• Detail Oriented: High accuracy in order processing and data entry.
• Communication: Strong verbal/written skills; types 30+ wpm.
• Education: High School Diploma required; Associates degree preferred.

Apply today to be considered for the Customer Care Representative opportunity.

 

#SPH1000

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).