Data Entry/Quoting- Assign job numbers, research pricing of tools through E2 Shop Software. - Prepare quotes based upon historical pricing. - Price standard tools in accordance with previous customer pricing. - Type quotation, send to customer & file folder in its proper location.- Verify PO matches the quotation for quantity and pricing. - When order is complete, verify physical quantity accurate to paperwork and prepare packing slips.Quote Follow-Up- Engage with customers via email to follow-up on open quotes, in an effort to secure P.O?s. - Track/log quote acceptance rate and follow up on any lost quotes to identify reason the business was lost.Shipping/Receiving- Assist shipping receiving prepare orders for shipment ensuring labels are accurate and match Packing slip.- Monitor inventory levels of S/R department and notify purchasing via ?pull card? when items need reordered.Customer Service- Interact with customers in a positive and friendly manner. - Follow-up on order status, pricing requests, shipment tracking requests etc.Perform Other Job Duties as Needed: - Answer Phones, Process UPS/Fed EX Shipments online, train new employees, maintain customer price lists, engrave tools, ship orders, black oxide and any other duties as requested by Shop Manager.
1-4 years
Ability to work with others in a positive way and as a team player. Understand that our customers need the best service and provide updates about orders especially when jobs are expedited.
High School Diploma. Minimum of 2 years of office experience. Working knowledge of QuickBooks, Excel, Word and Outlook.
High School
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