- Collaborate with referral sources, physicians' offices, and patients to initiate and process orders.- Coordinate with billing personnel to ensure timely documentation for reimbursement and collections.- Handle billing and collections for patient accounts, including private pay and insurance-based billing.- Maintain accurate, up-to-date records of all billing activity and patient communication.- Ensure paperwork flows efficiently from order intake through insurance verification, setup, delivery, and billing.- Contact customers within 24???48 hours of order receipt and follow up consistently until delivery and payment resolution.- Understand and execute tasks related to:- Patient demographics- Emergency contacts- Insurance verification- Physician and diagnosis data- Billing and reimbursement info- Provide estimates of financial responsibility and assist in arranging payment plans when necessary.- Understand billing instructions and payer-specific requirements before delivery of equipment.- Coordinate with the Branch Manager and Warehouse staff to meet special equipment needs.- Assist with private pay arrangements and out-of-pocket billing.- Work with the New Business Coordinator to implement and improve collections and billing workflows.Lead / Administrative Duties:- Correct and return CSR WIPs- Manage the Monthly Outstanding Sales Orders report- Enter credit card payments into Strategic AR- Back up the In-Coming Fax Specialist- Lead DME meetings and quarterly evaluations- Oversee staff training and billing/collections materials
1-4 years
- One year of office or clerical experience preferred- Prior exposure to Medicare, Medicaid, and private insurance billing is helpful- Collections experience strongly preferred- Excellent customer service and communication skills
- High school diploma or GED required- Strong attention to detail and ability to multitask- Knowledge of insurance billing and collections highly preferred
High School
We are here to help you with your questions.