- Diagnose equipment problems, to board level, and enter estimates for parts and time required for repairs accurately into the ERP system.- Respond to inquiries, prepare estimates and complete repair work in a timely manner to meet defined service levels, and escalate to supervisor if timelines cannot be met.- Accurately repair equipment down to board level and rebuild and reprogram according to defined assembly process.- Test and calibrate repaired equipment to ensure it meets performance standards.- Document all customer interactions and updates to service repairs in the ERP system according to service process.- Maintain individual's repair area and general service test area, such that cleanliness and organization considerations are met on a daily basis.- Participate in the creation and updates to service procedures for both current and legacy products.- Proactively learn and stay up to date on product changes and updates to service procedures.- Adhere to the service processes and provide suggestions for continuous improvement.- Develop a well-rounded knowledge of products & applications in order to understand and resolve customer support and service issues quickly and professionally.- Train other technicians, partners and staff on service procedures as needed.- Perform general warehouse functions such as picking, packing & shipping orders.- Adhere to all business-related processes, including, but not limited to safety, inventory management and quality.- Embrace and support growing business demands in a changing environment.- Awareness and compliance of Company Policies and Procedures.
1-4 years
Process improvement measuresAbility to train and mentor othersAdaptability & Flexibility
Ability to diagnose and repair electronic equipmentSolderingRebuild, reprogram, calibrate electronic equipmentCustomer service and communication skillsOrganization & time management
No Degree Required
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