general manager.

Maintain a positive image of the company at all times while in uniform or representing the companyOversees daily operations of the companyWork with Director of Operations and Human Resources regarding staffing needs related to turnover and attritionOversees and conducts regular performance reviews for franchise sales and operations teamConducts interviews, hires, and assists in training new employees for the operations and sales departmentCoach, motivate, develop and manage team of movers, drivers, trainers, and sales teamActs as the point of contact for customers, establishes a rapport and builds confidence in the company???s servicesComplies with all DOT, FMSCA, and OHSA regulations and guidelinesAdheres to established safety rules and regulations and follows all safety procedures while maintaining a safe work environmentCompletes and schedules regular safety training courses, webinars, and developmental programs for self and assigned franchised operations and sales employeesResponsible for completing Safety Submission tasks and reporting to Corporate Office monthlyOversees and Conducts monthly Operations Meetings with Ops and Sales TeamMakes recommendations according to customer???s needs on moving services, boxes, supplies and equipment and other value-added services.Conduct pre/post trip truck inspections and moving equipment inventoryAccurately calculates the charges for services and completes all move-related paperwork, collects payment and secures at the officeWorks with Sales Team regarding issues regarding booked moves or job sheetsTrains new movers, drivers, and trainers in all aspects of their job throughout the work day and documents with individual training checklistOversees all damage claims for the companyProvide immediate feedback to employees on all opportunities for improvementCommunicates with Director of Operations on new employee progress including abilities, strengths, and weaknesses dailyConduct regular job-site service evaluations and safety checks; provide feedback and coach on best practices to ensure high level of customer service and safety

7-10 years

Skills/Knowledge/Abilities (SKA) Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.Excellent customer service skillsCritical thinking and problem-solving skillsAble to listen and clearly communicate in an effective, helpful and friendly manner with co-workers, employees, customers and managementUse of computer, laptop, tablet, cell phone, and other electronics as neededAbility to direct the work of others when necessaryProvide Leadership to employees and fellow co-workersKnowledgeable of allstate and federal driving and interstate moving requirementsValid Driver's License, clean driving record, ability to drive company vehicles, and ability to obtain aMedical Examiner's CertificateMust be at least 21 years or olderProficient in Microsoft Suite applicationsAble to complete basic mathematical functions (addition, subtraction, multiplication) using whole numbers and decimalsRead, speak, and comprehend English

Requires a Bachelor???s Degree in area of specialty or 5-10 years of experience in the field or in a related areaMinimum 3-5 years in a supervisor or leadership rolePrevious moving and/or commercial driving experience preferred, but not requiredExperience in sales, operations, and training preferred

Bachelors