inside sales representative.

- Responsible for handling inbound booking inquiries, ensuring customer satisfaction, and providing quality assurance during the entire sales cycle.- Respond to all inbound inquiries by phone and email in accordance with the company standards. - Execute a sales outreach strategy by calling/emailing leads with information about the activities and pricing available to customers. - Utilize and update the CRM tools in order to maintain all documentation. - Communicate effectively with sales, marketing, and sites to arrange special bookings.- Provide excellent customer service to all customers and resolve any issues in a timely manner. - Record and track data related to group bookings, guest inquires, and issue resolution.- Support sites as a point of contact for guest issues during site operational hours.- Monitor and respond to guest posts on social media and review sites (TripAdvisor, Yelp, Google).- Be a brand ambassador for the company and perform all job duties in accordance with the mission and values of the organization.- Drive sales leads through proactive efforts including emails, calls, and on-site visits of prospective customers. - Identify, develop, and maintain relationships with group sales customers to gain repeat business and gain access to other channels within their network. - Attend networking events, conferences and trade shows to acquire leads, build relationships, and create sales opportunities for the organization.

1-4 years

- Bachelor's degree in a technical or business discipline is desired.- Prior experience in lead generation tactics.- Intermediate skill level with Microsoft Suite products.- Prior experience with the Internal Booking Process.- Prior experience with payment processing systems.- Prior experience using a CRM tool.

- High School Diploma is required- Must have Basic Computer Skills (Excel, Word, etc.)- Must have at least six months of prior experience in a customer service or sales-oriented role.- Ability to go to networking events in the community.- This position requires you to work on the weekends as needed.

High School