12-Week Temporary Project Commitment | $17.00 Per Hour | 40 Hours Per Week
24 Hour Operations | Admin Schedule: 8:00 AM - 5:00 PM, 4 days per week (10-hour shifts) in a 7-day week
Responsibilities:
You'll be responsible for processing insurance claims, manage customer communications, and keep records accurate and up-to-date - all while working alongside a dedicated, fast-paced team:
- Quick learner - expected to pick up on the claims process within 1-3 business days' of training
- Answer inbound calls and provide professional, empathetic support to customers and insurance representatives. Serve as the first point of contact for customer inquiries and concerns.
- Process and update insurance claim information in the internal system with accuracy and speed. You???ll maintain detailed records of customer interactions, transactions, and project statuses.
- Follow up with customers as needed to provide claim updates or request additional information. Coordinate with the production, sales, and project management teams to ensure smooth scheduling and execution of roofing projects.
- Coordinate with field teams to ensure claim information is current and correct. Act as a liaison between customers and other departments to ensure concerns are addressed and resolved quickly.
- Maintain confidentiality of all customer and claim data.
- Resolve customer issues or complaints in a professional, timely, and efficient manner.
- Assist customers with billing inquiries, service agreements, and warranty claims.
Working hours: 8:00 AM - 5:00 PM
Skills:
Skills and experience that are a plus and set you apart, but never required to be successful:
- Previous experience processing insurance claims or working in a claims environment.
- Familiarity with Florida property insurance terminology.
- Call center or high-volume customer service background.
- Basic knowledge of roofing systems, services, and terminology
Education:
High School
Experience:
1-4 years
Qualifications:
Skills and experience required to be successful:
- Prior office, administrative, or customer service experience. One or more years of experience in customer service, preferably in the construction, roofing, or home improvement industry.
- High attention to detail and high accuracy in data entry. Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Ability to handle a high volume of calls in a fast-paced environment. You must be able to handle customer expectations and respond to inquiries in a timely manner.
- Computer proficiency, including comfort navigating multiple systems. Experience with CRM systems or customer service software is preferred.
- Reliable attendance and commitment to your set schedule for the entire 12-week project.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- High school diploma or equivalent is required.
Be part of a team of that helps Florida bounce back after storms! Apply today to secure your spot for our upcoming 12-week storm season response team!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).