The IT Helpdesk Specialist provides technical support and assistance to employees (or customers) experiencing hardware, software, or network issues. Your goal is to ensure maximum "uptime" and productivity by resolving tickets efficiently, explaining technical concepts in plain English, and maintaining the health of the organization's digital tools
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Responsibilities:
Technical Troubleshooting: Diagnose and resolve issues related to Windows/macOS, Microsoft 365, internal applications, and hardware (laptops, printers, mobile devices).
Ticket Management: Monitor the helpdesk queue, prioritize incoming requests based on urgency, and document solutions in the ITSM (Information Technology Service Management) system.
User Onboarding/Offboarding: Set up workstations for new hires, configure user accounts (Active Directory/Okta), and securely reclaim hardware from departing employees.
Maintenance & Security: Perform routine software updates, install patches, and ensure all devices comply with company security policies (antivirus, VPN, etc.).
Knowledge Base Creation: Write "How-To" guides and FAQs to empower users to solve common issues independently.
Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Identity Management: Experience with Active Directory (AD) or Azure AD/Entra ID (resetting passwords, unlocking accounts, managing groups).
Ticketing Systems: Familiarity with industry-standard tools like Jira Service Management, ServiceNow, Zendesk, or Freshdesk.
Security Awareness: Knowledge of Multi-Factor Authentication (MFA), phishing red flags, and basic endpoint security (Antivirus/EDR).
Remote Support Tools: Proficiency with tools like TeamViewer, LogMeIn, or Remote Desktop Protocol (RDP).
Certifications: * CompTIA A+ (The gold standard for entry-level IT).
Microsoft Certified: Endpoint Administrator Associate.
Google IT Support Professional Certificate.
Education:
High School
Experience:
1-4 years
Qualifications:
High school Degree
Self Driven
Detailed Orientated
You aren't just "fixing computers"???you are the person who saves a presentation five minutes before a meeting or helps a remote worker stay connected to their team. You are the face of the IT department.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).