Spherion Staffing and Recruiting is seeking a motivated and patient individual to join our technology support team as an IT Support Specialist right here in Temple. In this role, you will be the primary point of contact for team members needing assistance with their computers and software. You will serve a vital purpose by ensuring that your colleagues have the tools they need to stay productive and successful in their daily work.
...
Responsibilities:
-Respond to technical issues related to hardware and software via phone and computer.
-Resolve basic problems or escalate complex issues to second-tier support or the appropriate MBIS area.
-Follow procedures for handling internal requests using remote methods.
-Assist users with standard computer practices to meet their needs efficiently.
-Identify and report recurring issues to improve resolution methods and minimize user impact.
Working hours: 8:00 AM - 5:00 PM
Skills:
-Must have good communication and follow up skills.
-Must successfully pass background investigation according to company policy.
-Must be able to get along with co-workers and work effectively in a team environment.
Education:
High School
Experience:
1-4 years
Qualifications:
-Must have basic technical knowledge.
-Must have customer service experience.
-Must be comfortable in a call center environment
If you are ready to launch your career in IT support within a stable and professional environment in Temple, please apply today.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).