loan servicing representative.

- Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit card issues, general loan questions, payment application/calculation questions, and insurance questions.
- Receive and properly apply loan payments and payoff checks received via mail.
- Prepare loan modifications based on member request for consumer and mortgage loans following Credit Union procedures and policy and coordinate member signing.
- Assign new real estate and consumer loan applications to loan officers. Troubleshoot and resolve real estate application issues for members.
- Fund loans by processing journal tickets for all loan types.
- Balance various GLs and submit reconciliation reports to the Accounting Department monthly.
- Receive paid off loan documentation and verify reconveyance fees are collected, as required.
- Serve as back up for the mail filing clerk.
- Work effectively with third-party insurance tracking company, insurance agents, and members to verify and obtain member insurance policies.
- Complete weekly insurance reports.
- Check in and process all mailed and emailed insurance policies daily.
- Follow up on and process all insurance total loss claims, lay up or exception requests and any member inquiries.
- Accurately calculate and apply force placed insurance premium charges and refunds.
- Make action recommendations to supervisor or senior management as appropriate and assist with special projects as needed.
- Communicate effectively with all lending staff to identify needs and evaluate alternative solutions and strategies.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Associate or bachelor's degree in accounting, finance or banking preferred.

Education:
High School

Experience:
1-4 years

Qualifications:
- High school diploma or equivalent.
- 1-2 years professional experience required, preferably in loan operations or lending environment.
- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
- Ability and willingness to interact calmly and professionally with people from all backgrounds.
- Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
- Ability to follow oral and written instructions.
- Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others work styles.
- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).