Spherion Fort Myers is searching for an experienced logistics professional fluent in both Spanish and English, with a knack for real-time problem-solving and clear communication. In this dispatch-heavy role, you will oversee daily delivery routes, provide critical support to our driver teams, and ensure a seamless customer experience. There are 2 shifts which will vary: Tuesday-Saturday 6am-2:30pm OR 11am-7pm.
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Responsibilities:
Monitor 30-40 daily delivery routes, maintaining constant communication with in-home driver teams.
Proactively manage schedules, reroute drivers as needed to optimize delivery efficiency, and meticulously document all activities.
Address and resolve driver performance issues, escalating to contractor leadership when necessary to ensure compliance and responsiveness.
Maintain a comprehensive, real-time understanding of all route exceptions, potential delays, and customer escalations.
Serve as the primary point of contact for customers during in-home deliveries, providing clear explanations of services when drivers require assistance.
Expertly de-escalate customer complaints, manage expectations, and act as a liaison between customers and driver teams to protect brand integrity.
Direct returning driver teams on proper procedures for trash segregation and haul-away drop-offs.
Identify and report any instances of non-compliance or missing assets to the Operations Manager.
Compile and report on daily service disruptions, including late departures and un-scanned badges.
Working hours: 6:00 AM - 2:30 PM (Various Shifts Available)
Skills:
Demonstrated leadership experience in a dispatch, warehouse, or delivery-focused environment.
Familiarity with Descartes Route Planner, CLX, or other TMS
Education:
High School
Experience:
1-4 years
Qualifications:
High School Diploma or GED
Professional proficiency in both Spanish and English (spoken and written) is required.
Experience in a dispatching, field operations, or logistics role. Experience in the appliance or furniture delivery sector is highly desirable.
Comfortable and productive working in a hands-on warehouse setting with continuous driver interaction.
There are several ways to apply:
-- Apply Now on this Post!
-- Skip the wait times and Call our office to schedule an interview at 239-939-9999
--Apply in person Monday-Friday between the hours of 9:00am-12pm at 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).