member services specialist.

Spherion Staffing is partnering with a key client in Medford, MN to find a dedicated Temporary Member Services Specialist to join their vital Call Center team. This is an excellent opportunity to make a real impact on member well-being and gain valuable experience in the healthcare/insurance field!

Perks & Benefits:

• Meaningful Work: Be the essential first point of contact, providing information and assistance to members' healthcare and services.
• Great Schedule: Enjoy a consistent, full-time, daytime schedule (Monday-Friday, 8:00 AM - 4:30 PM).
• Competitive Pay: Earn a competitive wage between $18.87 and $21.02 per hour, based on your relevant experience.
• Long-Term Assignment: This is a temporary role expected to run from October through the end of March.
• Weekly Pay.

Responsibilities:

• Member Support: Act as the first point of contact, assisting members with questions about enrollment, benefits, coverage limits, payments, and claims via phone and occasionally in-person.
• Transportation Coordination (RideConnect): Efficiently manage and schedule member transportation requests, including intaking requests, verifying appointments, coordinating with providers, and confirming details with members.
• Information Management: Accurately document all interactions (calls, emails, etc.) in the CRM system with clarity and detail for tracking and compliance.
• Resource Navigation: Navigate multiple computer systems and software applications (including Microsoft Office and third-party systems) to retrieve accurate benefit and provider network information.
• Team Collaboration: Assist other staff, such as Community Care Connectors, with benefit and provider network questions to ensure a seamless continuum of care.

Working hours: 8:00 AM - 4:30 PM

Skills:

• Bilingual but not required.
• Post high school education in business or a related field.
• Previous experience in the Healthcare or Insurance industry.
• Knowledge of Medicaid and Medicare rules and regulations.

Education:
High School

Experience:
1-4 years

Qualifications:

• High school diploma or equivalent.
• At least one year of practical experience in customer service or a call center environment.
• Computer savvy and proficient in the use of Microsoft Office Suite and Chrome to navigate and retrieve information from a variety of software and internet applications.
• Ability to learn and utilize multiple computer systems, including a cloud-based phone system.
• Self-directed, highly organized, and very detail-oriented in completing multiple assigned tasks simultaneously.
• Excellent verbal communication skills and strong written communication skills for documenting calls clearly and concisely.
• Adaptable to a continually changing environment and able to maintain a high degree of confidentiality.
• Basic mathematical and reasoning skills.

Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).