operations scheduler.

Develop and maintain the daily, weekly, and monthly scheduling plans for new construction, customer requested services, maintenance (both customer requested and planned), trouble follow-up, company planned projects, customer projects, and PSC violations.
Develop schedule plans based on the type of work and resources needed for job. Work will be scheduled according to labor resources available, labor resource criteria (crew size, type, training, etc.), vehicle availability, material availability, utility locating, re-staking, and customer service standard.
Support the life cycle of work requests with customer incurred billing charges such as damage reports and pole holding.
Respond to Customer Call Center customer queries in a timely fashion and acts as first point of escalation - providing guidance and facilitating resolution of escalated customers.
Prepare working documents and written correspondence. Compile various reports.
Perform the tasks of the government inspection process.
Request and report on joint use activity by use of the company reporting system.
Maintain effective working relationships with employees and customers to ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts.

Working hours: 7:00 AM - 3:30 PM

Skills:
Experience entering and retrieving data from database is required
Technical experience (i.e., reading/interpreting maps, drawings, staking sheets, assembly unit systems, etc.)
Provide current and accurate information to all requesters, courteously and in a timely manner.
Handles directional bore requests from all areas, including sketch attachments.
Schedules street light repairs and tree trimming requests.

Education:
High School

Experience:
1-4 years

Qualifications:
2+ Years Office Clerical experience is required
2+ Years Internal/external customer contact experience (i.e., resolution of complex issues) is required
2+ Years general budget and accounting background
2+ Years scheduling work, labor resources, materials and/or vehicles


There are several ways to apply:

-- Apply Now on this Post!
-- Skip the wait times and Call our office to schedule an interview at 239-939-9999
--Apply in person Monday-Friday between the hours of 9:00am-12pm at 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).