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    2 jobs found for Call center in Raleigh, North Carolina

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      • Raleigh, North Carolina
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      We are hiring Bi lingual Call Center Representatives! In this role, you will be responsible for providing premier customer service from the call center to our members, participants, and branch/camp team members which may include but is not limited to answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, tracking incoming calls, and assisting with online/web site system troubleshooting.Responsibilities:- Answer incoming telephone calls, provide information and route calls according to procedure, and track data for reporting purposes - Assist with inquiries, provide product and program info, and resolve service issues via telephone and email; receive and make inbound/outbound calls from internal and external customers - Properly use Personify software to assist customers with, including but not limited?? to, inquiries regarding on-line account and program registration - Assist in collections of insufficient funds for the association - Provide solutions by following best practices, processes, and procedures - Contribute to the team effort by accomplishing related goals as needed - Enhance department reputation by accepting ownership for new and different requests; explore opportunities to add value to job accomplishments - Work closely with branch staff?? to ensure business processes are current at the?? Welcome Center in order to remain efficient?? - Attend meetings and trainings to increase and maintain knowledge base - Other duties and responsibilities assigned by supervisor and Business TeamWorking hours: 8:00 AM - 5:00 PMSkills:- Must exhibit a customer centered approach, with the ability to assist internal and external customers in a professional manner via telephone and email- - Be bi lingual in Spanish (bi lingual preferred but not required)- Excellent organizational and problem-solving skills, and ability to accurately resolve complex issues in a fast paced, changing environment - Must have computer skills and a working knowledge of CRM database software systems- - Proficient in Microsoft Office; Word, Excel, Outlook and have a working understanding of the web and online platforms (Explorer, Chrome, Foxfire, etc.)- - Must be professional, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers - Ability to work cooperatively as a team to accomplish department goals and KPIs - Ability to provide feedback regarding potential process improvement ideasEducation:No Degree RequiredExperience:1-4 yearsQualifications:- Must have a minimum experience of?? 1-2 years working in a call center environment in a customer service or consultative sales position - Must have excellent oral and written communication skills, and active listening skills with a demonstrated ability to interact effectively?? - Flexibility to work some nights/weekends as needed : Shifts may vary according to branch hours of operation Apply online and then call our office at 919-873-5588!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are hiring Bi lingual Call Center Representatives! In this role, you will be responsible for providing premier customer service from the call center to our members, participants, and branch/camp team members which may include but is not limited to answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, tracking incoming calls, and assisting with online/web site system troubleshooting.Responsibilities:- Answer incoming telephone calls, provide information and route calls according to procedure, and track data for reporting purposes - Assist with inquiries, provide product and program info, and resolve service issues via telephone and email; receive and make inbound/outbound calls from internal and external customers - Properly use Personify software to assist customers with, including but not limited?? to, inquiries regarding on-line account and program registration - Assist in collections of insufficient funds for the association - Provide solutions by following best practices, processes, and procedures - Contribute to the team effort by accomplishing related goals as needed - Enhance department reputation by accepting ownership for new and different requests; explore opportunities to add value to job accomplishments - Work closely with branch staff?? to ensure business processes are current at the?? Welcome Center in order to remain efficient?? - Attend meetings and trainings to increase and maintain knowledge base - Other duties and responsibilities assigned by supervisor and Business TeamWorking hours: 8:00 AM - 5:00 PMSkills:- Must exhibit a customer centered approach, with the ability to assist internal and external customers in a professional manner via telephone and email- - Be bi lingual in Spanish (bi lingual preferred but not required)- Excellent organizational and problem-solving skills, and ability to accurately resolve complex issues in a fast paced, changing environment - Must have computer skills and a working knowledge of CRM database software systems- - Proficient in Microsoft Office; Word, Excel, Outlook and have a working understanding of the web and online platforms (Explorer, Chrome, Foxfire, etc.)- - Must be professional, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers - Ability to work cooperatively as a team to accomplish department goals and KPIs - Ability to provide feedback regarding potential process improvement ideasEducation:No Degree RequiredExperience:1-4 yearsQualifications:- Must have a minimum experience of?? 1-2 years working in a call center environment in a customer service or consultative sales position - Must have excellent oral and written communication skills, and active listening skills with a demonstrated ability to interact effectively?? - Flexibility to work some nights/weekends as needed : Shifts may vary according to branch hours of operation Apply online and then call our office at 919-873-5588!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Morrisville, North Carolina
      • Temporary
      • $120,000 - $150,000 per year
      • 8:00 AM - 5:00 PM
      In search of a dynamic PMP Certified Project Manager! Experience running large to mid-size programs, IT experience preferred Fully REMOTE positionResponsibilities:- Manage Project Management team in the planning, monitoring and execution of all projects within the portfolio.- Build project management expertise within the team and develop best practices.- Coordinate and evaluate the work of the Project Management team.- Ensure exposure to risk is minimized on all projects.- Provide accurate and timely communication to leadership regarding risks, issues and plans to address each.- Based on lessons learned, provides recommendations to leadership to improve business and project processes to achieve improved results.- Develop and provide education and training to non- PMO employees regarding PMO processes.- Able to travel occasionally.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time.- Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds.- Work is constantly performed in an office environment.- Perform other duties that may be assigned by management.- Work with the leadership team on communicating project updates and provide quantitative information regarding the health of the project.- Work with leadership to understand program and system changes and plan project management activities.- Develop tools to enable leadership to address issues and make decisions related to projects.- Develop and deliver project management reports to internal leadership and client.- Identify and resolve issues and concerns by leading cross-functional teams.- Facilitate internal and external meetings, interfacing with leadership and client.Working hours: 8:00 AM - 5:00 PMSkills:- Deliver a single large project or multiple smaller projects at the same time.- Make informed decisions and ensure adherence to budgets.- Recommend innovative methodologies, techniques, and criteria for projects.- Knowledge of workflows and project mapping.- Able to handle multiple tasks and competing priorities.- Communicate updates and project status effectively and efficiently. - Some IT Project Management experience preferredEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree with 7+ years of project management experience- 5+ year???s project/program management leading large complex projects. - 3+ year???s supervisory/leadership experience Apply NOW!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      In search of a dynamic PMP Certified Project Manager! Experience running large to mid-size programs, IT experience preferred Fully REMOTE positionResponsibilities:- Manage Project Management team in the planning, monitoring and execution of all projects within the portfolio.- Build project management expertise within the team and develop best practices.- Coordinate and evaluate the work of the Project Management team.- Ensure exposure to risk is minimized on all projects.- Provide accurate and timely communication to leadership regarding risks, issues and plans to address each.- Based on lessons learned, provides recommendations to leadership to improve business and project processes to achieve improved results.- Develop and provide education and training to non- PMO employees regarding PMO processes.- Able to travel occasionally.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time.- Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds.- Work is constantly performed in an office environment.- Perform other duties that may be assigned by management.- Work with the leadership team on communicating project updates and provide quantitative information regarding the health of the project.- Work with leadership to understand program and system changes and plan project management activities.- Develop tools to enable leadership to address issues and make decisions related to projects.- Develop and deliver project management reports to internal leadership and client.- Identify and resolve issues and concerns by leading cross-functional teams.- Facilitate internal and external meetings, interfacing with leadership and client.Working hours: 8:00 AM - 5:00 PMSkills:- Deliver a single large project or multiple smaller projects at the same time.- Make informed decisions and ensure adherence to budgets.- Recommend innovative methodologies, techniques, and criteria for projects.- Knowledge of workflows and project mapping.- Able to handle multiple tasks and competing priorities.- Communicate updates and project status effectively and efficiently. - Some IT Project Management experience preferredEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree with 7+ years of project management experience- 5+ year???s project/program management leading large complex projects. - 3+ year???s supervisory/leadership experience Apply NOW!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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