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      • Fargo, North Dakota
      • Permanent
      • $16.00 - $22.00 per hour
      • Various Shifts Available
      Spherion Staffing has several openings for Customer Service Specialists to work in a call center with a local bank client. The Customer Service Specialists will provide exceptional customer service; take inbound calls, be responsible for responding to customer requests for information on accounts and related products and servicesThis position is responsible for providing unequaled personal service to customers by phone in accordance with established policies and procedures, with accuracy and efficiency.Dress Code: Business ProfessionalVariety of shifts available $16-22/hour depending on shiftDirect Hire opportunityResponsibilities:- Answer and reply to all communication in a customer paced, accurate, and courteous manner. This may include online, mobile, voice, and chat- Research and investigate requests as needed according to established policies and procedures- Work effectively with other departments as necessary for customer inquiry/problem resolution- Communicate service issues in a timely manner to supervisor for resolution- Meet or exceed all performance goals as outlined for the position- Provide courteous, accurate, and efficient assistance to customers using all digital channels- Maintain knowledge of all products and services offered - Verbalize and demonstrate knowledge of procedures for maintaining security, confidentiality, and integrity of employee and customer information- Work flexible hours to support the department needs to include evenings and weekends, if necessary- Know by name and face as many customers and employees as possible, calling them by name as often as possibleResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-HS diploma required-Excellent customer service skills-Experience in banking or call center industry is helpful but not required-Excellent verbal and written communication skills required-Must have the ability to effectively handle conflict and work under pressure-Must have the ability to listen, evaluate and exercise independent judgment-Knowledge of personal computers and related software programs such as Windows XP and Microsoft OfficeEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing has several openings for Customer Service Specialists to work in a call center with a local bank client. The Customer Service Specialists will provide exceptional customer service; take inbound calls, be responsible for responding to customer requests for information on accounts and related products and servicesThis position is responsible for providing unequaled personal service to customers by phone in accordance with established policies and procedures, with accuracy and efficiency.Dress Code: Business ProfessionalVariety of shifts available $16-22/hour depending on shiftDirect Hire opportunityResponsibilities:- Answer and reply to all communication in a customer paced, accurate, and courteous manner. This may include online, mobile, voice, and chat- Research and investigate requests as needed according to established policies and procedures- Work effectively with other departments as necessary for customer inquiry/problem resolution- Communicate service issues in a timely manner to supervisor for resolution- Meet or exceed all performance goals as outlined for the position- Provide courteous, accurate, and efficient assistance to customers using all digital channels- Maintain knowledge of all products and services offered - Verbalize and demonstrate knowledge of procedures for maintaining security, confidentiality, and integrity of employee and customer information- Work flexible hours to support the department needs to include evenings and weekends, if necessary- Know by name and face as many customers and employees as possible, calling them by name as often as possibleResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-HS diploma required-Excellent customer service skills-Experience in banking or call center industry is helpful but not required-Excellent verbal and written communication skills required-Must have the ability to effectively handle conflict and work under pressure-Must have the ability to listen, evaluate and exercise independent judgment-Knowledge of personal computers and related software programs such as Windows XP and Microsoft OfficeEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $42,000 - $44,000 per year
      • Various Shifts Available
      Are you a great team player and motivator??? We are looking for strong Team Leaders for the newest Contact Center right here in North Charleston! Be a part of an exciting new company that appreciates your energy, drive, and enthusiasm as much as your skills! With competitive salaries, performance bonus, and benefits, the caring culture is what sets this company apart and the reason why you will want to become a part of the family.Responsibilities:The Team Leader will provide direction and guidance to ensure key performance metrics are achieved and customer contacts are handled professionally and with efficient resolution. You will be supervising agent personnel including: hiring, monitoring, and evaluating performance, and initiating corrective actions.You will track and measure team and individual productivity, drive improvements, and produce quality results.Be able to provide on the job training and adhere to all state labor and ePerformance policy.Skills:Prior leadership experience managing people in service delivery environments.Strong customer service skills with an upbeat, people-centric personality.Solution driven with strong critical thinking skills.Excellent organizational, leadership, interpersonal, and time management skills.Ability to effectively communicate with team members and managers of all levels.Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met.Strong computer application skills including Microsoft Office and Google Workspace.Ability to maintain confidentiality.Excellent presentation skills.Education:High School diploma or equivalentExperience:1-4 years preferredQualifications:Knowledge of call center operations preferred Apply or e-mail your resume directly to the Recruiter to be considered for this opportunity at julievickery@spherion.com  Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you a great team player and motivator??? We are looking for strong Team Leaders for the newest Contact Center right here in North Charleston! Be a part of an exciting new company that appreciates your energy, drive, and enthusiasm as much as your skills! With competitive salaries, performance bonus, and benefits, the caring culture is what sets this company apart and the reason why you will want to become a part of the family.Responsibilities:The Team Leader will provide direction and guidance to ensure key performance metrics are achieved and customer contacts are handled professionally and with efficient resolution. You will be supervising agent personnel including: hiring, monitoring, and evaluating performance, and initiating corrective actions.You will track and measure team and individual productivity, drive improvements, and produce quality results.Be able to provide on the job training and adhere to all state labor and ePerformance policy.Skills:Prior leadership experience managing people in service delivery environments.Strong customer service skills with an upbeat, people-centric personality.Solution driven with strong critical thinking skills.Excellent organizational, leadership, interpersonal, and time management skills.Ability to effectively communicate with team members and managers of all levels.Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met.Strong computer application skills including Microsoft Office and Google Workspace.Ability to maintain confidentiality.Excellent presentation skills.Education:High School diploma or equivalentExperience:1-4 years preferredQualifications:Knowledge of call center operations preferred Apply or e-mail your resume directly to the Recruiter to be considered for this opportunity at julievickery@spherion.com  Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • West Springfield, Massachusetts
      • Permanent
      • $24.00 - $29.00 per hour
      • 8:00 AM - 5:00 PM
      Order Processor Client Services monitors tracking systems used to maintain records of prices, delivery dates, inventory, and other data related to each transaction. Ensures that orders are processed and expedited with accuracy and that production and quality standards are met.Responsibilities:Order Processor Client Services Duties/Responsibilities:Facilitates efficient and accurate processing of orders including online orders.Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.Processes billing invoices.Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.Performs other related duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Order Processor Client Services Skills/Abilities:Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Proficient with Microsoft Office Suite (esp. Excel) or related software used to track inventory and create records.Knowledge of Quikbooks is a plusEducation:High SchoolExperience:1-4 yearsQualifications:Order Processor Client Services Qualifications:High school diploma or equivalent required; Bachelors degree in related field preferred.Three years of experience in order processing or customer service, required.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Please apply with us on-line at: https://www.spherion.com/apply/75058Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Order Processor Client Services monitors tracking systems used to maintain records of prices, delivery dates, inventory, and other data related to each transaction. Ensures that orders are processed and expedited with accuracy and that production and quality standards are met.Responsibilities:Order Processor Client Services Duties/Responsibilities:Facilitates efficient and accurate processing of orders including online orders.Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.Processes billing invoices.Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.Performs other related duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Order Processor Client Services Skills/Abilities:Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Proficient with Microsoft Office Suite (esp. Excel) or related software used to track inventory and create records.Knowledge of Quikbooks is a plusEducation:High SchoolExperience:1-4 yearsQualifications:Order Processor Client Services Qualifications:High school diploma or equivalent required; Bachelors degree in related field preferred.Three years of experience in order processing or customer service, required.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Please apply with us on-line at: https://www.spherion.com/apply/75058Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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