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    1 job found for Customer service in Livonia, Michigan

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      • Livonia, Michigan
      • Temporary
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      Essential Duties and Responsibilities:Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with allperformance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.Responsibilities:Track and document all inquiries using the applicable systems.Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.Complete associated tasks according to the established guidelines.Track and document all inquiries using the applicable systems.Meet Quality Assurance (QA) and other key performance metrics.Facilitate the fulfillment of caller requests for materials via mail, email, or download.Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for non-English speaking callers according to procedures.Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Working hours: 8:00 AM - 5:00 PMSkills:N/AEducation:High SchoolExperience:0-1 yearsQualifications:High School diploma with 1 years of CSR experience.All candidates must have 1 yr CSR exp and be able to work onsiteAll candidates must meet or exceed the standard on the Typing (5 min, 7000 Key Strokes @ 25 WPM) and Customer Mindset Survey (80%)All candidates must be submitted to FG with assessments scores attached, once shortlisted, you may select them as one of your starts. Onsite all candidates will be required to wear a mask and spaced 6ft or more apart with proper COVID protocols in place. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Essential Duties and Responsibilities:Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with allperformance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.Responsibilities:Track and document all inquiries using the applicable systems.Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.Complete associated tasks according to the established guidelines.Track and document all inquiries using the applicable systems.Meet Quality Assurance (QA) and other key performance metrics.Facilitate the fulfillment of caller requests for materials via mail, email, or download.Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for non-English speaking callers according to procedures.Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Working hours: 8:00 AM - 5:00 PMSkills:N/AEducation:High SchoolExperience:0-1 yearsQualifications:High School diploma with 1 years of CSR experience.All candidates must have 1 yr CSR exp and be able to work onsiteAll candidates must meet or exceed the standard on the Typing (5 min, 7000 Key Strokes @ 25 WPM) and Customer Mindset Survey (80%)All candidates must be submitted to FG with assessments scores attached, once shortlisted, you may select them as one of your starts. Onsite all candidates will be required to wear a mask and spaced 6ft or more apart with proper COVID protocols in place. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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