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      • Fort Myers, Florida
      • Permanent
      • $65,000 - $85,000 per year
      • 8:00 AM - 5:00 PM
      Spherion has partnered with a fast growing organization in the healthcare space seeking an experienced IT Security Manager to join their team. This position provides recommendations and provides day to day direction for the Information Security Program through the use of policy, procedures, appropriate technical controls, and the guiding of the resources within the Information Security team as well as resources outside of the Information Security team in order to reduce risk, and protect the confidentiality, integrity, and availability of information systems in support of its mission to provide quality health care. Working closely with Security Officer and Privacy department, to ensure the best possible information security technology safeguards, threat management, and incident response capabilities are in place. This is an immediate direct hire opportunity!Responsibilities:- Develop and maintain a comprehensive healthcare IT security risk mitigation report.- Conduct annual SRA Risk Mitigation Report.- Conduct annual PCI Compliance Report.- Network scan e.g., Nessus- Manage cybersecurity, SRA, PCI and HIT Security processes to ensure regulatory compliance.- Manage IT Security Analysis for implementation of security mitigation activities.- Rate risks using a defined and documented process to ascertain a probability, impact, and combined score for each risk. The risk and impact analysis must take into consideration the special nature of healthcare operations.- Develop mitigation strategies for each identified risk and ensure that these strategies are followed.- Coordinate activities of all staff during the security incident and documenting incident response. Participate in IT vendor evaluations to ensure that business associates meet regulatory requirements related to security and that controls are in place that mitigate any identified risks.Manage all security-based vendors used by MHC / MPG to specifically mitigate riskManage and facilitate all MHC / MPG IT security related audits.Ensure compliance with Health IT regulations such as NIST, HITRUST, HIPAA, HITECT and Others.Write policies and procedures related to MHC / MPG IT security operations as directed.Principal Editor of all MHC / MPG Security related policies and procedures.Support the MHC / MPG privacy office with issues related to regulatory compliance related to - confidentiality of MHC / MPG information assets and related investigations.Mobilize departmental or administrative support to address unresolved high-risk practices.Provide input or author articles for Shared Learning, newsletters, toolkits, manuals, and other types of written education.Manage the preparation of metrics and monthly reporting for MHC / MPG TIS and Executive Leadership.Conduct and document monthly testing of security systems, following through on any corrections/maintenance issues.Rate risks using a defined and documented process to ascertain a probability, impact, and combined score for each risk. The risk and impact analysis must take into consideration the special nature of healthcare operations.Develop mitigation strategies for each identified risk and ensure that these strategies are followed.Working hours: 8:00 AM - 5:00 PMSkills:- Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.- Mathematical Skills - Advanced math skills are needed. - Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.- Computer Skills - To perform this job successfully, an individual should have knowledge of EMR software, Microsoft Excel Spreadsheet software and Microsoft Word Processing software.- Excellent written and verbal communication skillsEducation:BachelorsExperience:4-7 yearsQualifications:- Supervisory responsibility.- Bachelor's Degree in a related field or equivalent experience. - 5+ years in Healthcare IT required- 2+ years in IT security or risk management required- An in depth understanding of common IT and Healthcare IT security risks and mitigation strategies- Working knowledge of what a SOC-2 report is and how it applies to Health IT and Healthcare IT Business Associates- Detailed understanding of HIPAA, NIST, HITRUST and HITECH and related regulationsCertificates, Licenses, Registrations - CHPS and CHP or similar certification required (within 6 months of starting position). (ISC)2 certification of some type preferred.- A comprehensive understanding of standard IT infrastructure and administration practice- The ability to identify and quantify IT related risks and common mitigation strategies- An excellent understanding of common cryptographic processes such as TLS, RSA, SHA, MD5 what they are used for and how they are used to mitigate risk- Work independently with limited oversight. CHPS and CHP or similar certification required (within 6 months of starting position). (ISC)2 certification of some type preferred. Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast growing organization in the healthcare space seeking an experienced IT Security Manager to join their team. This position provides recommendations and provides day to day direction for the Information Security Program through the use of policy, procedures, appropriate technical controls, and the guiding of the resources within the Information Security team as well as resources outside of the Information Security team in order to reduce risk, and protect the confidentiality, integrity, and availability of information systems in support of its mission to provide quality health care. Working closely with Security Officer and Privacy department, to ensure the best possible information security technology safeguards, threat management, and incident response capabilities are in place. This is an immediate direct hire opportunity!Responsibilities:- Develop and maintain a comprehensive healthcare IT security risk mitigation report.- Conduct annual SRA Risk Mitigation Report.- Conduct annual PCI Compliance Report.- Network scan e.g., Nessus- Manage cybersecurity, SRA, PCI and HIT Security processes to ensure regulatory compliance.- Manage IT Security Analysis for implementation of security mitigation activities.- Rate risks using a defined and documented process to ascertain a probability, impact, and combined score for each risk. The risk and impact analysis must take into consideration the special nature of healthcare operations.- Develop mitigation strategies for each identified risk and ensure that these strategies are followed.- Coordinate activities of all staff during the security incident and documenting incident response. Participate in IT vendor evaluations to ensure that business associates meet regulatory requirements related to security and that controls are in place that mitigate any identified risks.Manage all security-based vendors used by MHC / MPG to specifically mitigate riskManage and facilitate all MHC / MPG IT security related audits.Ensure compliance with Health IT regulations such as NIST, HITRUST, HIPAA, HITECT and Others.Write policies and procedures related to MHC / MPG IT security operations as directed.Principal Editor of all MHC / MPG Security related policies and procedures.Support the MHC / MPG privacy office with issues related to regulatory compliance related to - confidentiality of MHC / MPG information assets and related investigations.Mobilize departmental or administrative support to address unresolved high-risk practices.Provide input or author articles for Shared Learning, newsletters, toolkits, manuals, and other types of written education.Manage the preparation of metrics and monthly reporting for MHC / MPG TIS and Executive Leadership.Conduct and document monthly testing of security systems, following through on any corrections/maintenance issues.Rate risks using a defined and documented process to ascertain a probability, impact, and combined score for each risk. The risk and impact analysis must take into consideration the special nature of healthcare operations.Develop mitigation strategies for each identified risk and ensure that these strategies are followed.Working hours: 8:00 AM - 5:00 PMSkills:- Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.- Mathematical Skills - Advanced math skills are needed. - Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.- Computer Skills - To perform this job successfully, an individual should have knowledge of EMR software, Microsoft Excel Spreadsheet software and Microsoft Word Processing software.- Excellent written and verbal communication skillsEducation:BachelorsExperience:4-7 yearsQualifications:- Supervisory responsibility.- Bachelor's Degree in a related field or equivalent experience. - 5+ years in Healthcare IT required- 2+ years in IT security or risk management required- An in depth understanding of common IT and Healthcare IT security risks and mitigation strategies- Working knowledge of what a SOC-2 report is and how it applies to Health IT and Healthcare IT Business Associates- Detailed understanding of HIPAA, NIST, HITRUST and HITECH and related regulationsCertificates, Licenses, Registrations - CHPS and CHP or similar certification required (within 6 months of starting position). (ISC)2 certification of some type preferred.- A comprehensive understanding of standard IT infrastructure and administration practice- The ability to identify and quantify IT related risks and common mitigation strategies- An excellent understanding of common cryptographic processes such as TLS, RSA, SHA, MD5 what they are used for and how they are used to mitigate risk- Work independently with limited oversight. CHPS and CHP or similar certification required (within 6 months of starting position). (ISC)2 certification of some type preferred. Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $48,000 - $52,000 per year
      • 8:00 AM - 5:00 PM
      Spherion has partnered with a fast growing organization in the heath care space seeking an Infrastructure Assistant to join the Learning and Development team in Fort Myers, FL. They are looking for a new team member who is positive, energetic, well-organized, can multi-task, and think outside of the box. They want someone who supports their top initiative of ensuring an excellent patient experience! This is an immediate direct hire opportunity!Responsibilities:This position is responsible for general oversight and maintenance of Learning & Development's digital resource platforms, primarily our Learning Management System (LMS) and resource library (Company University). This work centers on the implementation/publishing, delivery and maintenance of content, assets, and other resources used for instructional functions; gathering, analyzing, and preparing learning-related data for regular metrics reporting; support for internal partners and learners using the platforms (including maintenance of employee groups on The Company's CARES Hub). The Learning Infrastructure Assistant provides critical support and accountability for L&D platforms, including the daily administration, reporting, employee inquiries, and continuing operations of the systems to service the organization's learning needs.Working hours: 8:00 AM - 5:00 PMSkills:- Ability to establish and maintain effective working relationships- Ability to work collaboratively as well as independently- Excellent project management, consulting, and organizational skills and the ability to manage multiple relationships and competing priorities concurrently.- Ability to evaluate the effectiveness of programs and make recommendations for improvementsEducation:High SchoolExperience:1-4 yearsQualifications:- 2+ years experience in Learning Management System administration is strongly preferred.- 2+ years experience in data gathering and analysis is strongly preferred.- 2+ years experience preferred in digital platform management, project management, and/or electronic medical records software.- High School Diploma/GED Please apply with a current resume for immediate considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast growing organization in the heath care space seeking an Infrastructure Assistant to join the Learning and Development team in Fort Myers, FL. They are looking for a new team member who is positive, energetic, well-organized, can multi-task, and think outside of the box. They want someone who supports their top initiative of ensuring an excellent patient experience! This is an immediate direct hire opportunity!Responsibilities:This position is responsible for general oversight and maintenance of Learning & Development's digital resource platforms, primarily our Learning Management System (LMS) and resource library (Company University). This work centers on the implementation/publishing, delivery and maintenance of content, assets, and other resources used for instructional functions; gathering, analyzing, and preparing learning-related data for regular metrics reporting; support for internal partners and learners using the platforms (including maintenance of employee groups on The Company's CARES Hub). The Learning Infrastructure Assistant provides critical support and accountability for L&D platforms, including the daily administration, reporting, employee inquiries, and continuing operations of the systems to service the organization's learning needs.Working hours: 8:00 AM - 5:00 PMSkills:- Ability to establish and maintain effective working relationships- Ability to work collaboratively as well as independently- Excellent project management, consulting, and organizational skills and the ability to manage multiple relationships and competing priorities concurrently.- Ability to evaluate the effectiveness of programs and make recommendations for improvementsEducation:High SchoolExperience:1-4 yearsQualifications:- 2+ years experience in Learning Management System administration is strongly preferred.- 2+ years experience in data gathering and analysis is strongly preferred.- 2+ years experience preferred in digital platform management, project management, and/or electronic medical records software.- High School Diploma/GED Please apply with a current resume for immediate considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $60,000 - $75,000 per year
      • 8:00 AM - 5:00 PM
      Spherion has partnered with one of the largest comprehensive physicians groups throughout the State of Florida seeking an experienced Web Developer to join their team. The Web Developer oversees all aspects of the organization's ever evolving public website with a strategic and proactive approach to usability, functionality and technical infrastructure. A great opportunity for a WordPress Guru!This immediate direct hire position offering competitive compensation plus a full benefits package!Responsibilities:The Web Developer is responsible for the wireframing, development, deployment and maintenance of the website and related digital applications. The primary focus will be working on multiple (i.e., WordPress) websites. You must be comfortable with converting designs and concepts into functioning websites, as well as keeping the site optimized for search engines and consistent with Brand Communication Guidelines. Must be able to periodically work outside normal business hours (i.e. early mornings, evening and weekends) to support critical systemsWorking hours: 8:00 AM - 5:00 PMSkills:-Must have strong written and verbal communication skills-Highly collaborative to partner with others in developing content and implementing functionality-Self-starter with a strong desire to produce the highest quality work-Meticulous attention to detail with the ability to embrace ambiguity and adapt to changing priorities is necessary-Strong bias for action and willingness to roll up sleeves and get things doneEducation:BachelorsExperience:1-4 yearsQualifications:-Bachelor's degree or equivalent experience is required; Computer Science, Interactive Design, Web Design or related field-3+ years WordPress experience (need a guru)-ADA Compliance experience-5+ years' experience with HTML/CSS and Content Management-Some experience with MySQL, SQL database-Experience with Amazon Web Services and Plesk deployments, preferred-Adobe Suite experience: Photoshop, Illustrator for quick design edits-Some understanding of RESTful/Rest web services integration experience, preferred-Knowledge and experience with SEO and SEM best practices-Experience and knowledge of Google Analytics-Cross-browser and cross-platform compatible design and development Please apply with a current resume for immediate consideration.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with one of the largest comprehensive physicians groups throughout the State of Florida seeking an experienced Web Developer to join their team. The Web Developer oversees all aspects of the organization's ever evolving public website with a strategic and proactive approach to usability, functionality and technical infrastructure. A great opportunity for a WordPress Guru!This immediate direct hire position offering competitive compensation plus a full benefits package!Responsibilities:The Web Developer is responsible for the wireframing, development, deployment and maintenance of the website and related digital applications. The primary focus will be working on multiple (i.e., WordPress) websites. You must be comfortable with converting designs and concepts into functioning websites, as well as keeping the site optimized for search engines and consistent with Brand Communication Guidelines. Must be able to periodically work outside normal business hours (i.e. early mornings, evening and weekends) to support critical systemsWorking hours: 8:00 AM - 5:00 PMSkills:-Must have strong written and verbal communication skills-Highly collaborative to partner with others in developing content and implementing functionality-Self-starter with a strong desire to produce the highest quality work-Meticulous attention to detail with the ability to embrace ambiguity and adapt to changing priorities is necessary-Strong bias for action and willingness to roll up sleeves and get things doneEducation:BachelorsExperience:1-4 yearsQualifications:-Bachelor's degree or equivalent experience is required; Computer Science, Interactive Design, Web Design or related field-3+ years WordPress experience (need a guru)-ADA Compliance experience-5+ years' experience with HTML/CSS and Content Management-Some experience with MySQL, SQL database-Experience with Amazon Web Services and Plesk deployments, preferred-Adobe Suite experience: Photoshop, Illustrator for quick design edits-Some understanding of RESTful/Rest web services integration experience, preferred-Knowledge and experience with SEO and SEM best practices-Experience and knowledge of Google Analytics-Cross-browser and cross-platform compatible design and development Please apply with a current resume for immediate consideration.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $60,000 - $85,000 per year
      • 8:00 AM - 5:00 PM
      Spherion has partnered with one of the largest comprehensive primary care practices seeking an experienced IT Healthcare Cyber Security Engineer to join their Fort Myers team. The Healthcare Cyber Security Engineer role is responsible for designing, building, and defending organizational systems with secure methods, and continuous improvement mentality. This includes helping the organization understand cyber threats and create strategies to protect the environment from such threats. Candidate will collaborate with the information security team to ensure that all information systems have adequate tools in place to detect and respond to intrusion and exfiltration attempts while also leading design and implementation for new platforms. We are looking for an aggressive self-starter that will take a list of deliverables and be able to form a plan of action and execute. This position will report to the Information Security Officer. Works with other departments to develop standards for new systems per company Information Security Policy. This hands-on technical role & requires a solid technical foundation, and knowledge in multiple information security domains. This is an immediate direct hire opportunity!Responsibilities:- Validate and enhance monitoring and response capabilities using a variety of tools from NIST & HITRUST standards to Red Team vulnerability and penetration exercises.- Fraud Prevention, Detection, and Security Investigations- Participate in all aspects of information security incident response from contingency planning to event forensics.- Analyze and identify information from security data feeds to improve signal to noise ratio.- Metric development, measuring, and reporting.- Automate and enhance information security monitoring activities.- Evaluation, recommend, & implement new platforms.- Ensure that all regulatory security monitoring requirements are being met.- Provide system escalation support.- Collaborate with information security team to ensure that all information systems conform to the company's published security and privacy policies.- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.- Develop work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.Working hours: 8:00 AM - 5:00 PMSkills:- Knowledge of Government, Financial, and Healthcare industries and associated regulations are strongly suggested.- Experience with HIPAA/HITECH, PCI DSS.- NIST 800-53 Security Frameworks.- Experience with HITRUST Assessments and Certification- Experience with scripting languages, endpoint detection and response software, intrusion prevention/detection, firewalls, or content filtering.- Knowledge of risk assessment tools, technologies, and methods- Experience in security hardening of networks, systems, and applications.- Researching ways to improve the organizational security practices and posture, including collaboratively partnering with IT in the capacity of a system administrator, supporting multiple platforms and applications beyond the duties of information security.- The ability to thrive in fast-paced, high-stress situations.- Detail oriented, and able to handle multiple tasks, prioritize and meet deadlines.Education:BachelorsExperience:4-7 yearsQualifications:- Bachelor's Degree in Science, Technology, Engineering, Mathematics (STEM) related field or equivalent- 5+ years experience designing, developing, and implementing resilient cyber security systems (i.e., cyber security professional or system security engineer) within Healthcare Environment.- Experience with cybersecurity assessments- Experience with vulnerability management- Familiarity with compliance assessments- Familiarity with vulnerability assessment test tools Please apply with a current resume for immediate considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with one of the largest comprehensive primary care practices seeking an experienced IT Healthcare Cyber Security Engineer to join their Fort Myers team. The Healthcare Cyber Security Engineer role is responsible for designing, building, and defending organizational systems with secure methods, and continuous improvement mentality. This includes helping the organization understand cyber threats and create strategies to protect the environment from such threats. Candidate will collaborate with the information security team to ensure that all information systems have adequate tools in place to detect and respond to intrusion and exfiltration attempts while also leading design and implementation for new platforms. We are looking for an aggressive self-starter that will take a list of deliverables and be able to form a plan of action and execute. This position will report to the Information Security Officer. Works with other departments to develop standards for new systems per company Information Security Policy. This hands-on technical role & requires a solid technical foundation, and knowledge in multiple information security domains. This is an immediate direct hire opportunity!Responsibilities:- Validate and enhance monitoring and response capabilities using a variety of tools from NIST & HITRUST standards to Red Team vulnerability and penetration exercises.- Fraud Prevention, Detection, and Security Investigations- Participate in all aspects of information security incident response from contingency planning to event forensics.- Analyze and identify information from security data feeds to improve signal to noise ratio.- Metric development, measuring, and reporting.- Automate and enhance information security monitoring activities.- Evaluation, recommend, & implement new platforms.- Ensure that all regulatory security monitoring requirements are being met.- Provide system escalation support.- Collaborate with information security team to ensure that all information systems conform to the company's published security and privacy policies.- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.- Develop work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.Working hours: 8:00 AM - 5:00 PMSkills:- Knowledge of Government, Financial, and Healthcare industries and associated regulations are strongly suggested.- Experience with HIPAA/HITECH, PCI DSS.- NIST 800-53 Security Frameworks.- Experience with HITRUST Assessments and Certification- Experience with scripting languages, endpoint detection and response software, intrusion prevention/detection, firewalls, or content filtering.- Knowledge of risk assessment tools, technologies, and methods- Experience in security hardening of networks, systems, and applications.- Researching ways to improve the organizational security practices and posture, including collaboratively partnering with IT in the capacity of a system administrator, supporting multiple platforms and applications beyond the duties of information security.- The ability to thrive in fast-paced, high-stress situations.- Detail oriented, and able to handle multiple tasks, prioritize and meet deadlines.Education:BachelorsExperience:4-7 yearsQualifications:- Bachelor's Degree in Science, Technology, Engineering, Mathematics (STEM) related field or equivalent- 5+ years experience designing, developing, and implementing resilient cyber security systems (i.e., cyber security professional or system security engineer) within Healthcare Environment.- Experience with cybersecurity assessments- Experience with vulnerability management- Familiarity with compliance assessments- Familiarity with vulnerability assessment test tools Please apply with a current resume for immediate considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Temporary
      • $35.00 - $45.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion has partnered with a fast paced heathcare orgnaization seeking an experienced Learning Technology Supervisor to support their team. This position will be responsible for the design and development of learning technology solutions. The Learning Technology Supervisor will apply creative approaches and instructional methodologies for the design, development, implementation, and evaluation of learning content (e.g., custom eLearning, video, simulation). This position will be part of the company University Learning & Development team, partnering with the medical practice to provide learning technology solutions that favorably impact high quality patient care and financial metrics. This is an immediate temporary opportunity!Responsibilities:- Collaborates with working groups to understand basic content and learning requirements and produces storyboards and other design documents to illustrate learning treatment. - Develops multimedia and web-based learning interventions using eLearning authoring and video editing tools. - Facilitates the development, deployment and communication of training videos, audio recordings, webinars, mobile applications, and other training media. - Develops supporting learning materials, including handouts, workbooks, manuals, and attachments. - Identifies strategies to measure and evaluate training program effectiveness. - Provides guidance on asynchronous learning design and development to content developers and subject matter experts. - Develops strategies for mobile/social learning and identifies necessary products, budgetary needs, and their user requirements. - Identifies and implements best practice and emerging instructional technologies. - Assists with use of webinar software. - Maintains webpages and websites as required. - Participates in the development and maintenance of Company Learning Management System and related databases. - Optimizes use of existing content delivery and management technology. - Maintains connections to appropriate professional organizations to remain current in technology and education. - Develops required databases and reports for educational statistical information. - Supervise the day-to-day activity of the infrastructure and development team as it related to eLearning development, LMS administration, and instructional design.Working hours: 8:00 AM - 5:00 PMSkills:- Excellent interpersonal skills and ability to form collaborative relationships with staff, management, and leadership at all levels of the organization. - Proficient in the use of Microsoft Office products, including Word, PowerPoint, Excel, Access.- Language Skills -Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.- Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.- Computer Skills - To perform this job successfully, an individual should have knowledge of Athena Database software; Microsoft Spreadsheet software and Microsoft Word Processing software.Education:BachelorsExperience:1-4 yearsQualifications:- Bachelor's Degree in Education, Instructional Technology, Organization Development, Human Resource Management, or related field is preferred. --Experience and work-related training may be considered in lieu of degree. - 2+ years of experience working with eLearning and blended learning programs, web-based training development, and asynchronous learning content with a proven track record in developing original and innovative training materials and eLearning content. - 2+ years of experience in using a variety of tools for interactive or animated graphics and videos, including the Adobe Creative Suite, including Flash, Dreamweaver, Fireworks, Photoshop, Illustrator, and InDesign, as well as 3D Studio Max, and simulation tools including Captivate, Articulate and Camtasia. - Supervisory Responsibilities: Training Specialist/Training and Curriculum Specialist- Advanced knowledge and understanding of adult learning theory and instructional design techniques. - Experience with video editing. - Experience with creative tools such as Powtoons, GoAnimate, and VideoScribe. - Knowledge of additional learning approaches such as gamification, micro-learning, and spaced repetition. - Prior experience with learning management systems and various learning delivery modalities, such as self-paced learning, mobile learning, instructor-led learning, and blended learning. - Proven track record of excellent presentation and communication skills, both written and verbal is required. Ability to organize work under strict time and production deadlines, while producing high quality deliverables. Creativity tempered with an understanding of the intended audience, client culture and learning preferences. Healthcare experience is a plus. Please apply with a current resume for immediate consideration.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast paced heathcare orgnaization seeking an experienced Learning Technology Supervisor to support their team. This position will be responsible for the design and development of learning technology solutions. The Learning Technology Supervisor will apply creative approaches and instructional methodologies for the design, development, implementation, and evaluation of learning content (e.g., custom eLearning, video, simulation). This position will be part of the company University Learning & Development team, partnering with the medical practice to provide learning technology solutions that favorably impact high quality patient care and financial metrics. This is an immediate temporary opportunity!Responsibilities:- Collaborates with working groups to understand basic content and learning requirements and produces storyboards and other design documents to illustrate learning treatment. - Develops multimedia and web-based learning interventions using eLearning authoring and video editing tools. - Facilitates the development, deployment and communication of training videos, audio recordings, webinars, mobile applications, and other training media. - Develops supporting learning materials, including handouts, workbooks, manuals, and attachments. - Identifies strategies to measure and evaluate training program effectiveness. - Provides guidance on asynchronous learning design and development to content developers and subject matter experts. - Develops strategies for mobile/social learning and identifies necessary products, budgetary needs, and their user requirements. - Identifies and implements best practice and emerging instructional technologies. - Assists with use of webinar software. - Maintains webpages and websites as required. - Participates in the development and maintenance of Company Learning Management System and related databases. - Optimizes use of existing content delivery and management technology. - Maintains connections to appropriate professional organizations to remain current in technology and education. - Develops required databases and reports for educational statistical information. - Supervise the day-to-day activity of the infrastructure and development team as it related to eLearning development, LMS administration, and instructional design.Working hours: 8:00 AM - 5:00 PMSkills:- Excellent interpersonal skills and ability to form collaborative relationships with staff, management, and leadership at all levels of the organization. - Proficient in the use of Microsoft Office products, including Word, PowerPoint, Excel, Access.- Language Skills -Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.- Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.- Computer Skills - To perform this job successfully, an individual should have knowledge of Athena Database software; Microsoft Spreadsheet software and Microsoft Word Processing software.Education:BachelorsExperience:1-4 yearsQualifications:- Bachelor's Degree in Education, Instructional Technology, Organization Development, Human Resource Management, or related field is preferred. --Experience and work-related training may be considered in lieu of degree. - 2+ years of experience working with eLearning and blended learning programs, web-based training development, and asynchronous learning content with a proven track record in developing original and innovative training materials and eLearning content. - 2+ years of experience in using a variety of tools for interactive or animated graphics and videos, including the Adobe Creative Suite, including Flash, Dreamweaver, Fireworks, Photoshop, Illustrator, and InDesign, as well as 3D Studio Max, and simulation tools including Captivate, Articulate and Camtasia. - Supervisory Responsibilities: Training Specialist/Training and Curriculum Specialist- Advanced knowledge and understanding of adult learning theory and instructional design techniques. - Experience with video editing. - Experience with creative tools such as Powtoons, GoAnimate, and VideoScribe. - Knowledge of additional learning approaches such as gamification, micro-learning, and spaced repetition. - Prior experience with learning management systems and various learning delivery modalities, such as self-paced learning, mobile learning, instructor-led learning, and blended learning. - Proven track record of excellent presentation and communication skills, both written and verbal is required. Ability to organize work under strict time and production deadlines, while producing high quality deliverables. Creativity tempered with an understanding of the intended audience, client culture and learning preferences. Healthcare experience is a plus. Please apply with a current resume for immediate consideration.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $50,000 - $60,000 per year
      • 2:00 PM - 11:00 PM
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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