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      • Raleigh, North Carolina
      • Temporary
      • $13.00 per hour
      • 7:00 AM - 8:00 PM (Various Shifts Available)
      As Customer Service Representative you will serve as the day-to-day frontline support for NC residents inquiring about unemployment benefits. This is a remote position, must have your own computer and internet.Responsibilities:- Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns. - Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and quality standards. . - Cultural sensitivity, objectivity, and strong communication skills are essential. - Adheres to HIPPA and all procedures & policy guidelines - Regular and predictable attendance is required. - Performs other duties as may be assigned by managementWorking hours: 7:00 AM - 8:00 PM (Various Shifts Available)Skills:- Excellent organizational, written and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to work as a team member, as well as independently - Ability to maintain confidentiality and security of all information - Ability to comply with current and updated policies and procedures - Ability to interact courteously and effectively with a diverse population - Proficient in the use of computer - Regular and predictable attendance is required - Must be able to work flexible hours (Availability: 7:00 AM - 8:00 PM and occasional Saturdays, as deemed necessary) - Bilingual capabilities - MUST BE AVAILABLE for all dates designated & scheduled for training classesEducation:High SchoolExperience:0-1 yearsQualifications:- Work from home position, must have your own computer- High school diploma or GED required, - Related work experience desired Call Kam at 919-873-5588Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As Customer Service Representative you will serve as the day-to-day frontline support for NC residents inquiring about unemployment benefits. This is a remote position, must have your own computer and internet.Responsibilities:- Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns. - Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and quality standards. . - Cultural sensitivity, objectivity, and strong communication skills are essential. - Adheres to HIPPA and all procedures & policy guidelines - Regular and predictable attendance is required. - Performs other duties as may be assigned by managementWorking hours: 7:00 AM - 8:00 PM (Various Shifts Available)Skills:- Excellent organizational, written and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to work as a team member, as well as independently - Ability to maintain confidentiality and security of all information - Ability to comply with current and updated policies and procedures - Ability to interact courteously and effectively with a diverse population - Proficient in the use of computer - Regular and predictable attendance is required - Must be able to work flexible hours (Availability: 7:00 AM - 8:00 PM and occasional Saturdays, as deemed necessary) - Bilingual capabilities - MUST BE AVAILABLE for all dates designated & scheduled for training classesEducation:High SchoolExperience:0-1 yearsQualifications:- Work from home position, must have your own computer- High school diploma or GED required, - Related work experience desired Call Kam at 919-873-5588Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Raleigh, North Carolina
      • Temporary
      • $13.00 per hour
      • 7:00 AM - 8:00 PM
      As Customer Service Representative you will serve as the day-to-day frontline support for NC residents inquiring about unemployment benefits. This is a remote position, must have your own computer and internet.Responsibilities:- Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns. - Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and quality standards. . - Cultural sensitivity, objectivity, and strong communication skills are essential. - Adheres to HIPPA and all procedures & policy guidelines - Regular and predictable attendance is required. - Performs other duties as may be assigned by managementWorking hours: 7:00 AM - 8:00 PMSkills:- Excellent organizational, written and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to work as a team member, as well as independently - Ability to maintain confidentiality and security of all information - Ability to comply with current and updated policies and procedures - Ability to interact courteously and effectively with a diverse population - Proficient in the use of computer - Regular and predictable attendance is required - Must be able to work flexible hours (Availability: 7:00 AM - 8:00 PM and occasional Saturdays, as deemed necessary) - Bilingual capabilities - MUST BE AVAILABLE for all dates designated & scheduled for training classesEducation:High SchoolExperience:0-1 yearsQualifications:- Work from home position, must have your own computer- High school diploma or GED required, - Related work experience desired Call Kam at 919-873-5588Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As Customer Service Representative you will serve as the day-to-day frontline support for NC residents inquiring about unemployment benefits. This is a remote position, must have your own computer and internet.Responsibilities:- Facilitates the conversation by soliciting needed information, clarifying responses, and addressing concerns. - Manages customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and quality standards. . - Cultural sensitivity, objectivity, and strong communication skills are essential. - Adheres to HIPPA and all procedures & policy guidelines - Regular and predictable attendance is required. - Performs other duties as may be assigned by managementWorking hours: 7:00 AM - 8:00 PMSkills:- Excellent organizational, written and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to work as a team member, as well as independently - Ability to maintain confidentiality and security of all information - Ability to comply with current and updated policies and procedures - Ability to interact courteously and effectively with a diverse population - Proficient in the use of computer - Regular and predictable attendance is required - Must be able to work flexible hours (Availability: 7:00 AM - 8:00 PM and occasional Saturdays, as deemed necessary) - Bilingual capabilities - MUST BE AVAILABLE for all dates designated & scheduled for training classesEducation:High SchoolExperience:0-1 yearsQualifications:- Work from home position, must have your own computer- High school diploma or GED required, - Related work experience desired Call Kam at 919-873-5588Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Raleigh, North Carolina
      • Temporary
      • $13.00 - $14.00 per hour
      • Various Shifts Available
      As an Enrollment Specialists you will serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments and appeals for NC residents enrolling in Medicaid benefits. You will help to de-escalate issues as appropriate and properly document all call center contacts. In addition to handling inbound volume, Enrollment Specialists will also assist with Outbound follow up calls and working manual tasks as needed to support the North Carolina Medicaid Transformation program.Responsibilities:Handle high volume inbound calls supporting members with counseling when selecting appropriate health care plans to meet their needsAccurately document member information and call notesProvide members with accurate information and a positive experience to all callers (callers may also include local county offices)De-escalate callers when handling complaints and escalating when appropriateHandle up to 3 incoming chat sessions simultaneouslyComplete offline work as neededWorking hours: Various Shifts AvailableSkills:Attention to detailBi-lingual a PlusMedicaid experience a plusAbility to multi-task and complete work on-time with accuracyProficient typing skillsSolid computer skills: Word, Excel and OutlookVerbal and written skillsEducation:High SchoolExperience:1-4 yearsQualifications:1-3 years inbound call center experience is required, preferred in healthcareHS diploma or GEDAbility to work in a high-speed, fast paced environmentAbility to work flexible schedules including evenings and weekends APPLY TODAY - Work starts in the new year - all qualified applicants will be considered - call 919-873-5588 and ask for KamSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As an Enrollment Specialists you will serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments and appeals for NC residents enrolling in Medicaid benefits. You will help to de-escalate issues as appropriate and properly document all call center contacts. In addition to handling inbound volume, Enrollment Specialists will also assist with Outbound follow up calls and working manual tasks as needed to support the North Carolina Medicaid Transformation program.Responsibilities:Handle high volume inbound calls supporting members with counseling when selecting appropriate health care plans to meet their needsAccurately document member information and call notesProvide members with accurate information and a positive experience to all callers (callers may also include local county offices)De-escalate callers when handling complaints and escalating when appropriateHandle up to 3 incoming chat sessions simultaneouslyComplete offline work as neededWorking hours: Various Shifts AvailableSkills:Attention to detailBi-lingual a PlusMedicaid experience a plusAbility to multi-task and complete work on-time with accuracyProficient typing skillsSolid computer skills: Word, Excel and OutlookVerbal and written skillsEducation:High SchoolExperience:1-4 yearsQualifications:1-3 years inbound call center experience is required, preferred in healthcareHS diploma or GEDAbility to work in a high-speed, fast paced environmentAbility to work flexible schedules including evenings and weekends APPLY TODAY - Work starts in the new year - all qualified applicants will be considered - call 919-873-5588 and ask for KamSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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