WHAT YOU?LL DO :Be the Welcoming Face: Warmly greet and check in patients and families, verify demographics, and collect co-payments/fees.Manage the Flow: Answer busy phone lines, schedule/confirm appointments, and help optimize daily clinic flow.Handle Behind-the-Scenes Admin: Manage patient check-outs, process incoming/outgoing faxes, scan paperwork, and keep electronic records (EMR) up to date.Navigate Insurance & Referrals: Verify insurance eligibility, and prepare, submit, and track referrals and prior authorizations.Keep Families Informed: Help parents and guardians with check-out paperwork, follow-up appointments, and specialty referral details.Collaborate & Prepare to Lead: Partner with nurses and doctors for seamless patient care, maintain a kid-friendly waiting area, and?as you grow?help train new staff or step in as a front-office lead!
0-1 years
Customer Service or Admin Experience: Background in retail, hospitality, or general office work (no prior medical experience needed!).Quick Learner: Ability to easily learn new digital systems, such as Electronic Medical Records (EMR) or insurance portals.Collaboration & Leadership Potential: A natural team player with the desire to grow, take on more responsibility, and eventually help train or lead others.
(English/Spanish): Fluent verbal and written communication in both languages is a must to serve our local patients and families effectively.Warm & Empathetic Personality: A natural ability to be welcoming, patient, and compassionate?especially with children and anxious parents.Organizational MVP: Excellence at multitasking, staying calm under pressure, and keeping paperwork and digital systems organized.Basic Tech Skills: Familiarity with computers, typing, and standard office equipment (phones, scanners, and copiers).Dependable & Adaptable: A positive, "can-do" attitude with a willingness to learn on the job and step up when the team needs you.Education: High school diploma or GED equivalent.
High School
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