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    1 Permanent Customer Service & Call Center job found in Madison, Wisconsin

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      • Middleton, Wisconsin
      • Permanent
      • $20.00 - $23.00 per hour
      • 8:00 AM - 5:00 PM
      Direct Hire!Work from home/onsite hybrid!Spherion is recruiting a Bilingual Customer Service Representative to join the team of our Middleton, WI-based client! In this position, you will be responsible for achieving customer satisfaction within defined objectives for the company, including managing customer accounts via orders, complaints and problem resolution, communicating with customers, organizing invoices and responding to literature requests. You MUST be bilingual in English and Spanish!Responsibilities:- Receive, process, and verify the accuracy of orders from customers and consumers, and ensure needs are met.- Handle complaints/claims and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.- Maintain accurate customer pricing and resolve pricing inaccuracies by researching discrepancies.- Support and communicate with finance department, accounts receivable, marketing, and sales, and other relevant stakeholders.- Organize deliveries and returns, execute transport with needed documentation, and check availability of the goods to be shipped.- Ensure customer/consumer requirements are properly documented and communicated regarding the orders and logistics.Working hours: 8:00 AM - 5:00 PMSkills:- Organizational, communication, analytical, and critical thinking skills needed- High level of skill in alpha and numeric keyboarding, and strong data entryEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- 1-3 years customer service experience- Proficient in English and Spanish communication skills, both verbal and written Apply via the Apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Direct Hire!Work from home/onsite hybrid!Spherion is recruiting a Bilingual Customer Service Representative to join the team of our Middleton, WI-based client! In this position, you will be responsible for achieving customer satisfaction within defined objectives for the company, including managing customer accounts via orders, complaints and problem resolution, communicating with customers, organizing invoices and responding to literature requests. You MUST be bilingual in English and Spanish!Responsibilities:- Receive, process, and verify the accuracy of orders from customers and consumers, and ensure needs are met.- Handle complaints/claims and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.- Maintain accurate customer pricing and resolve pricing inaccuracies by researching discrepancies.- Support and communicate with finance department, accounts receivable, marketing, and sales, and other relevant stakeholders.- Organize deliveries and returns, execute transport with needed documentation, and check availability of the goods to be shipped.- Ensure customer/consumer requirements are properly documented and communicated regarding the orders and logistics.Working hours: 8:00 AM - 5:00 PMSkills:- Organizational, communication, analytical, and critical thinking skills needed- High level of skill in alpha and numeric keyboarding, and strong data entryEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- 1-3 years customer service experience- Proficient in English and Spanish communication skills, both verbal and written Apply via the Apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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