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      • Middleton, Wisconsin
      • Temp to Perm
      • $18.00 - $18.50 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking for a Customer Support Coordinator who can consistently deliver excellent customer service by effectively managing orders, inquiries, and client-customer relationships. If you are a customer-focused individual that is looking for an opportunity with a company that prides itself on exceeding expectations, please apply for this temp-to-hire position today!Responsibilities:- Process sales orders received via telephone, fax, or email- Process no charge sales orders and internal transfer orders- Enter orders accurately in the client system- Update Salesforce.com CRM system- Review orders for accuracy and potential issues in meeting the order requirements- Provide outstanding customer service by efficiently answer customer questions regarding order status, stock availability, and pricing- Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers- Process paperwork for export orders- Fulfill requests for order acknowledgment and/or invoices- Maintain sales order files- Perform reception duties as scheduled- Create new customer accounts and update existing customer accounts in the database- Create cases in Salesforce.com as required- Assist with internal mail distribution- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent oral and written communication skills- Professional phone demeanor- Computer operation/data entry skills- Excellent typing skills- Ability to use Microsoft Word, Excel, and database computer applicationsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Minimum 1-year experience in telephone customer service or inside sales Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking for a Customer Support Coordinator who can consistently deliver excellent customer service by effectively managing orders, inquiries, and client-customer relationships. If you are a customer-focused individual that is looking for an opportunity with a company that prides itself on exceeding expectations, please apply for this temp-to-hire position today!Responsibilities:- Process sales orders received via telephone, fax, or email- Process no charge sales orders and internal transfer orders- Enter orders accurately in the client system- Update Salesforce.com CRM system- Review orders for accuracy and potential issues in meeting the order requirements- Provide outstanding customer service by efficiently answer customer questions regarding order status, stock availability, and pricing- Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers- Process paperwork for export orders- Fulfill requests for order acknowledgment and/or invoices- Maintain sales order files- Perform reception duties as scheduled- Create new customer accounts and update existing customer accounts in the database- Create cases in Salesforce.com as required- Assist with internal mail distribution- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent oral and written communication skills- Professional phone demeanor- Computer operation/data entry skills- Excellent typing skills- Ability to use Microsoft Word, Excel, and database computer applicationsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Minimum 1-year experience in telephone customer service or inside sales Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $18.00 per hour
      • 7:30 AM - 5:15 PM
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $17.00 - $18.50 per hour
      • Various Shifts Available
      Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives. This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representative will be working in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and are scored according to your ability to do so. We are looking for both English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work within a fast-paced environment- Proper phone etiquetteEducation:High SchoolExperience:1-4 yearsQualifications:- Previous experience working in a fast-paced customer focused setting- 1 year of call center or office experience- Can type at least 30 wpm: testing required Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives. This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representative will be working in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and are scored according to your ability to do so. We are looking for both English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work within a fast-paced environment- Proper phone etiquetteEducation:High SchoolExperience:1-4 yearsQualifications:- Previous experience working in a fast-paced customer focused setting- 1 year of call center or office experience- Can type at least 30 wpm: testing required Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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